It was refreshing to (a) get a quick estimate for the work and (b) have the (non-emergency) work schdeuled quickly and (c) have good follow up from the person scheduling/coordinating the work. Also, the workers were courteous, and professional and the work was completed in a timely manner. An area for improvement is to provide more detail in the estimate/statement of work, including specifications for major compoents to be installed so that there is clarity of what will/will not be done for the quoted price.
Response from O'Donnell Plumbing, Heating & Air:
Thank you so much for your response. We value our customers feedback and appreciate your advice as to where we can improve our overall customers experience with O'Donnell. We strive for our customers to be happy and satisfied 100%. Thank you again.
