We have been extremely pleased with their Kappler. They follow up and continue to provide superb customer service even after installation. Highly recommend!!!
My first contact to Kappler was on the phone with Kim. She was very friendly and willing to work with my particular issues, both scheduling and price. Her flexibility and willingness to work with me shows that the company trusts her to make exceptions in order to satisfy the customer. She is a wonderful "first contact" and represents Kappler very well. The technician, Josh, was amazing! Rarely do I meet a skilled worker who is as friendly as Josh. His desire to patiently answer my questions and explain the inner workings of my HVAC system was truly exceptional. I was equally impressed with his depth of knowledge and understanding in his field of expertise. He also is a wonderful representative for Kappler and I will continue using your company in the future.
I have always had good experiences with Kappler Mechanical and this occasion was no different. Josh arrived right at the scheduled time and provided skilled, efficient and friendly service. I have recommended Kappler in the past and will again in the future.
Everything went very smooth. All the service man were professional and personable. I felt informed about everything, and didn't feel like I was oversold or under helped. Thank you
Installers showed up on time and got right to work. They had the new A/C and furnace install in less then a day. They listened to my needs and concerns and meet every one of them. They left the area cleaner then when they arrived. You can buy products from many suppliers but if you don't have good service and installation you will be disappointed. I was not disappointed.
Courtesy maintenance on Trane air handler and heat pump
Cleared condensate line on trane air conditioner
Changed run capacitor on trane xl14i air conditioner