We contracted with kool Temp in 2009 to install our air conditioning and have had a regular service contract since then. They have been amazing to work with. We’ll worth the cost and peace of mind to gave the contract.
I have to say I have had tons of technicians out to my house over the years for various HVAC, electrical and other services. None of them compare to the amazing support and service I received from Bob at Kool Temp this morning. He was kind, courteous and informed. He didn't try to sell me anything and was concerned solely with ensuring my system was functioning at the highest level. I will continue to work with Kool Temp as long as they continue to employ guys like Bob.
My service person (Bob) showed up ON TIME, which is always a good start for me! He was focused and clearly has tons of experience, as he explained at just the right level what was happening with my furnace and A/C. He did the job, made a recommendation for next steps which I fully understood and agreed to, and was gone. In addition, I didn't even have to vacuum after he left! Very considerate:)
We got our yearly cleaning done on the new system that Kool Temp installed last year. The service Man Bob came and was friendly but also took the time to explain everything that was done today. I would recommend this company for any work you plan to get done.
Bob’s technical expertise and communication skills were enormously helpful in remedying a March no-heat situation with a 2 year old furnace. He was able to quickly troubleshoot the problem and methodically rule out any other potential causes for the heat exchanger to fail prematurely. Bob resolved both the immediate need to replace the heat exchanger as well as the underlying issues of a faulty installation. Great job! A+++
Answered all my questions And also explained details about my furnace
Technician was kind, knowledgeable and courteous, worked hard on helping me answered all my questions and concerns. Respectful
The service technician is very professional and helpful and works hard to make sure that everything is right. He explains the problem and the resolution and offers information on improvements and maintenance. Than you!
Eric has wonderful customer service skills...very professional and stayed until he was sure the system was working correctly.
Installation of a Lennox air conditioning system
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Installation of a Mitsubishi heat pump system
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Installation of a Mitsubishi hyper heat pump system
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