Upon arrival, customer said the toilet has black cinnamon in tank from the filter after being gone for so long they were five Toyota blacks in a minute tank he’s taller with clean flushed play water was placed inside tank for free job
2/28/24 Sent out to Tim’s today for warranty work on a job that was installed yesterday. JJ installed a Halo 5 conditioner for Tim and since the completion of the install they have noticed black specs in their water and contacted us. Upon arrival I answered any questions they had and went over the purpose of today’s visit to set expectations. Mary Ann led me through the house and showed to all the fixtures so I could test them. I started off by running water from all fixtures and checking for residual specs still in the system. After testing the entire house the only place where I still notice charcoal specs is in a few of the toilet tanks. The charcoal is in the tanks because the tank holds a few inches of water even when flushed. I explained to Tim that over time that should wash out and if they notice any in the toilet bowl to not be alarmed. During my time there today any faucets I noticed with low pressure I removed the aerators to restore flow. While making my way through the
Company will install halo 5 carbon conditioner
Arrived on property and homeowner was not on site, I went ahead and proceeded with drain repair. Cut out small section of 3 inch PVC drain that was leaking and replaced with new fittings and pipe. Tested for leaks with non-present.
Attempted to call customer and left a voicemail two times. Still waiting on confirmation for install and water quality estimates
Arrived at property and was greeted by homeowner. Explain to me that he had a backup in his system, and the drain tech came out to clear the line. And one of the lines scoped. Customer has all ABS drain line and a scope from the mainline cleanout out to the grinder pump with no obstructions visible. The line is open and flowing. While I was in the basement, I did notice that his main entrance valve was dripping and had a large amount of buildup on it, as well as the PRV. I performed water quality test with the customer and gave options for water treatment as well as replacing the main entrance having PRV. Customer wants to think about water quality estimate, but wants to move forward with getting main entrance valve NPR be replaced.