Technician showed up within the window provided. Quickly diagnosed the issue and resolved it.
Overall Experience
Quality
Price
Convenience
Trevor and Louis were truly wonderful as they took care of our upstairs shower plumbing. We have an old house so re-doing pipes is, to say the least, challenging. Trevor and Louis took their time, starting with careful measurements, getting all the correct materials, and then doing the job. It took them extra time as they had to get through some wood that had been placed by earlier plumbers, and they had some difficulty removing the old valves, but they were able to accomplish installing the new pipes and valves. They do have a return visit planned to finish the tile work and caulk around the faucet and valves, and then the project will be finished. They cleaned up afterwards and checked their work. We always appreciate Trevor taking care of our plumbing needs, as he's consistently attentive to detail and will keep working until the job is done. Thanks so much!
Overall Experience
Quality
Price
Convenience
Patrick is fantastic! He took the time to listen to our concerns and was patient in explaining what we had going on. A+ all the way!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
The team was super nice, polite, kept the workspace clean, etc.
Overall Experience
Quality
Price
Convenience
Chase Poort is an asset to LBA, he was personable, informative and very efficient.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Lane told me the quote to put a humidifier on our furnace is $ 750 and the cost to remove our water softener is $ 300, or a total of $ 1050. When I opened the quote it was for $ 920 for the humidifier only. This was a surprise to me. Lane is a very good sales person, but his information was misleading.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Johann was courteous professional and communicated with me about the problem I was having with the system and a fix! He was efficient and thorough
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Had Great service from the Technician, who LBA sent He was replacing a bathroom fan. The fan was the correct size & went right in the space. Good job on cleaning up.
Overall Experience
Quality
Price
Convenience
Completed furnace, maintenance and inspection. I cleaned flame sensor and wiped down furnace. I tested air pressure and temp splits. I tested components and amp draws. I ran a combustion analyzer test and carbon monoxide test. As of today, the 15 year-old furnace is running safely however there are multiple signs of the heat exchanger giving out. I showed customer the safety concerns. I recommended to get low level detection carbon monoxide detectors. Customer would like to wait on taking care of the furnace situation for now. I offered our membership to continue maintenance on the furnace, AC, and water heater. Furnace is operational at departure.
This task will be for sealing the tub spout without removing the tub spout, will cut out the old sealant and replace it with new caulk. There will be no warranty on this. We sealed and caulked around the bathtub and shower fixtures to prevent water intrusion behind the wall. The customer’s reported leak was caused by water consistently entering the floor area through the fixture seals, allowing moisture to penetrate beneath the surface over time. The customer also advised that one of the toilets was wobbling; however, he stated that the toilet is not in use. Due to the extent and duration of the water exposure, a restoration company will be scheduled to assess the affected areas and determine the scope of any necessary remediation.
Customer called in needing hydrant replaced. Upon arrival customer stated that when they tried to use outside faucet, water starting going everywhere in the basement. Customer tried to replace outside faucet himself and wasn’t able to. Gave customer pricing to replace outside faucet. Will need to rework water lines. Customer will need to discuss pricing with spouse.
Rebooted and reconnected modem. Changed batteries on water sensor. All ops are okay at departure.
Sent updated estimate per conversation with customer.
Installed new gas regulator on customers existing furnace due to water column being too high for furnace. Tested everything after installation and no leaks and furnace is burning cleaner and inside manufacture reqs
Customer called in about his basement flooding last week and believes it was water softner system that caused it. We installed system 2 1/2 years ago. There was water on top of the containers. Customer has water on for the house and also system is not bypassed. Forced regeneration on system and found no leaks at this time. Explained to customer that if system did cause massive flood, water would not stop and be continuously leaking until system is bypassed. Checked surrounding pipes and water lines in basement and found no active leaks. While checking basement bathroom, found specs of trash debris. Asked customer if they use the basement shower. Customer stated no, the bathroom doesn’t get used hardly ever. Informed customer that he may have experience a backup in his sewer line and receded after awhile. City could’ve possibly jetted city sewer lines and may have caused his house to back up. Customer is not currently experiencing any back up at this time. Customer will contact the cit
Completed a comprehensive furnace tune-up to ensure safe, efficient, and reliable operation for the home. Work performed included: System Inspection & Safety Checks • Inspected heat exchanger for cracks, corrosion, and proper flame pattern. • Verified operation of all safety controls, including high-limit switch, rollout switch, pressure switch, and Completed a comprehensive furnace tune-up to ensure safe, efficient, and reliable operation for the home. Work performed included: System Inspection & Safety Checks • Inspected heat exchanger for cracks, corrosion, and proper flame pattern. • Verified operation of all safety controls, including high-limit switch, rollout switch, pressure switch, and flame sensor circuitry. • Checked venting system for proper draft, secure connections, and obstruction-free flue path. • Tested carbon monoxide levels at the supply, return, and flue to ensure safe operation. Burner & Combustion System • Cleaned burner assembly and verified prope
Waiting on excelsior to get back with me about the HX price and time
