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Nick helped me to resolve my a/c noise problem and I was so happy that it is much quieter. I was very pleased and he is always so kind and professional.
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Angelina was very friendly and explained everything she was doing and why. Very pleased with the work and the experience. Punctual and fast work.
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Matthew was professional in servicing our two air conditioners. Polite and knowledgeable and took the time to make this a one stop shop.
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Courteous and friendly. Explained the problem and solution before doing the work
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Jason was courteous, worked quickly, and explained everything.
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Angela was a very competent and personable technician. I would have her back to repair my stuff again.
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Overall Experience
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Overall Experience
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Convenience
Customer sprinkler system drain down port was leaking after the customer turn the system on to find the sprinkler heads. I had to re-seal the connection after removing the plug discovered that there was not any sealant originally reinstalled on the plug, assuming after the last season. I did suggest that the customer have a shut off valve installed so they can just turn off the drain down port and not have any leaks.
Customer states they requested a plumber. Not an hvac issue. It appears that the landscape company applied water to an abandoned irragation line that was open above grid in Solas space. I advised line should be terminated at its source, not just capped over Sola . No charge as I'm not the trade requested
Upon arrival customer complained of sewer smell , said back room was worst spot , i inspected room and found a open cleanout in a floor drain , threads in cleanout were rusted out , I hammered a mip pvc adapter into cleanout and put expansion plug in it as a temporary repair , recommend having floor replaced an have backup ball installed in new drain .
Today I completed your cooling tune up, I tested all electrical devices, refrigerant and safety devices to insure your system is running at factory specifications, customer was concerned with the age of her system and I recommended having Scott come give a quote, cheduled for May 3 at 2-3. Also replaced her condensate drain line.
Found interface controllers not wired or configured correctly. I reworked the equipment and installed to temporary conventional thermostats on the wall under the west mini head. Both units respond to new wall stats correctly. Units left cooling
Women’s restroom toilet clogged , checked toilet and plunged with plunger onsite , opened stool and tested with paper in bowl , all flushing good now . No warranty on clogged stools .
Conducted a full air conditioning tune up and found all operations good at this time
Upon arrival found that the system is experiencing extreme airflow problem as well as a refrigeration problem customer did not have time to do full diagnosis today customer will give us a shout back upon a good time frame for them
Today I completed your annual air conditioning tune up, I tested all devices to insure they are running at factory specifications, all tested as they should at this time, I changed both uv bulbs and did an extensive chemical coil clean on your system,
I’m leaving an estimate for the hallway bathroom tub and shower repairs. The customer is going to give us a call back if she needs us to do the installation. Per Chrisue service charges waved do to HVAC also been out same time.
Augered main drain from outside clean out approximately 90’
Conducted a full air conditioning tune up and found that the voltage absorption system was performing below manufacturers specifications and the system is also low on refrigerant. Presented the customer with options for repair and customer chose the gold refrigerant repair option due to the fact that it took care of both of the concerns. Customer also received a new merv 16 filter as well. No other issues at this time.
Checked all operations in the cooling mode. Found unit to be extremely dirty. Also found a fault in the voltage enhancement system . Made repairs to our voltage enhancement wiring at this time. Voltage enhancement system and the cleanliness of the system are now operating within factory specifications after repairs and cleaning.
Called out for no cooling. The listed contact people did not respond to my phone calls and no one was on location. No work performed. I have billed for the trip and time on site
Verified operation of fan powered boxes in the conference room. Found units operating properly at this time.