Scott McKinley was very efficient in handling this a/c issue getting it all tuned up for the upcoming summer season. She had an apprentice with her and she followed those instructions very carefully.
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TJ was great, knowledgeable, communicative, and kind. Would use again.
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Tyler was exceptional, definitely knew what he was doing and solved the problem.
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My experience with the service crew has always been great. The sales team left a bad impression, which has steered me away from using LBA for future updates to my house. The service crew, and Tyler in particular, did a great job to try and repair the company reputation with a customer. My appointment got moved by the office twice before today. Once for weather, and once because they were slammed with calls. I understand that situations occur, but both calls occurred the day of the appointment within the arrival window, after I already cleared my schedule to accommodate it. I’d prefer a call in advance or to just honor the appointment time. Sorry if the star rating system reflects poorly on Tyler. It really shouldn’t. He was excellent.
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Ramon was terrific! He was friendly, courteous and always had a smile on his face! And he asked me about my experience with LBA and was actually interested in my answer - or he’s a great actor, but I don’t think so. Thanks Ramon!
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Arrived to perform previously diagnosed repairs. Had the evaporator coil dropped off upon arrival. Heated up the existing brazes and removed the refrigerant lines from the evaporator. Replaced the coil with a new one. Dry fit the refrigerant lines. Ran nitrogen while brazing in the new refrigerant lines and filter drier. Pressure tested the system. Found a leak on the back side of one of the brazes. Fixed this leak and found another. Repaired the second leak. Pressure tested and soap and bubbles all brazed connections. Connected the vacuum pump and pulled the system into a vacuum. Brought the system down to spec and disconnected the vacuum pump and dropped the charge in the system. Ran the air conditioning system for a while to allow pressures to equalize. Calibrated the systems charge to factory specifications. Air conditioning system is functioning properly at this time.
Arrived for AC Maintenance. Static pressure failed. Checked filter and dampers, still failed. Customer did not want a supervisor out. All electronics in furnace within range. Heat exchanger showed heat stress. Blower wheel dirty. Temp split good. Refrigerant levels good. Ac capacitor getting low. Cleaned outside coil
For this job, I was performing routine maintenance on an AC. Upon checking the system. I came across high static pressure. called the supervisor to come diagnosis issue further. However, soon after checking the outdoor unit, I could see that the refrigerant levels were way too low. The system is operating as if it was 100° day. After checking inside it was clear that the TXV was not functional and the coil itself has a leak in the lower right part of the A-frame. Because of this replacement of the AC coil is necessary. I think full system replacement would be a better option, because system is 12 years old and both the furnace and AC are showing other signs of failure in regards to the motor and the heat exchanger. Before AC replacement is recommended. Full system replacement would be even better.
Technician found failed static pressure. He also found that the blower was being noisy, refrigerant is leaking and heat exchanger is showing heat strain. We replaced inducer motor last winter and so with current concerns customer would like to see all options. Customers had to leave due to kids sports activities. I called customer and we scheduled a time for me to return Tuesday Morning at 9.
Upon arrival I began the AC tune up. I started inside with the blower motor and checking the static pressure. The static pressure max was listed at .8 and my reading show it is currently at .6 which is within the manufacturer specifications. I checked the running amps on the blower motor and it was within specs as well. The blower wheel is getting dust/dirt starting to cake up on it and I recommend having it cleaned asap. I went to the outdoor unit and tested the refrigerant levels and the temperature split in the house. The refrigerant pressures were good and the temperature split was at a perfect 18 degrees. I checked the running amps on the fan and compressor outside and they were both within limits. The capacitor was reading within limit also. While here the homeowner asked me to look at the humidifier because he didn’t think it was working this past winter. I found the solenoid valve has gone bad. It has a ball valve for the water to access to the humidifier which is great but the
Drain clearing Arrived. Customer explained that her standpipe had been overflowing and wouldn’t drain. Upon inspection the standpipe is holding water. Attempted to run backpack auger through standpipe but wasn’t able to clear blockage. Unhook trap below and attempted to run line at a lower height but couldn’t make it past the trap. Unhooked standpipe and attempted to run line that way but couldn’t make it past the trap. Wrote estimates for stand pipe replacement as well as estimate for PRV
Checked all operations in the cooling mode and inspected the furnace filter. Checked static pressure and found it passed. Checked all electrical components and found the capacitor was failing. We also recommended an extensive coil cleaning. Upon customer approval we replaced the capacitor and did an extensive cleaning. System is operating properly at this time.
Inspection and water quality test. Gave options for water softener.
Came out here for an AC inspection. Upon arrival tested static static was passing. I ran to see if I can count CFM camps were short. I took a look at the rest of the components on the unit. Everything was looking find besides the contact I didn’t have a bit of a burnt on it. I checked pressures precious world bit lol so I kind of stressed to the customer that she might have a week she did leave me now she’s like to get a pound of refrigerant for free since he is a maintenance member and then have us come back on Friday to get that all checked out to see if it has been leaking.
