Technician came and completed follow-up what was needed. Saw footprints on my floor. It appears technician did not take boots off upon entering my home. If this is the case, I am disappointed as I trusted them to come in my home unsupervised. However, I will take accountability for not advising them to take their boots off. Aside from that, I appreciate them following-up. I also want to give a great shoutout to the technician who came to my place previous to this one (the week before on April 27th). He was fantastic. Spent numerous hours trying to diagnose the problem and even came back in the evening to check in. He was superman.
Response from Martino HVAC:
Thank you Anil for your feedback! Keeping our customers homes clean as part of our standard so we do apologize if we didn’t take our boots off and left some dirt on your floors. Can we provide you a free filter on our next visit as an apology for this? We are going to look into it with our team. We’re glad to hear overall you had a great experience with us Diagnosing and servicing your heating and cooling equipment!
