We had a home improvement gone sideways and we've lost confidence in our past plumber so I tried this company for the first time. Steve and Mike were polite. Steve asked some back ground questions and what led us to our current situation. He then explained what was needed and gave an estimate. Once the job was finished the actual cost was less than quoted since we had some parts on hand. Overall a great experience and I wouldn't hesitate to use them again or refer them to a friend.