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super, Kyle was professional, knowledgeable, friendly, I would recommend him to anyone. he is an asset to your company
Overall Experience
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Overall Experience
Quality
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Convenience
Clay came out on short notice and worked tirelessly to figure out what was going on with our system. He wasn't going to give up until he figured out what the problem was. He was able to solve our problem and get our heat up and running again. Thanks again and I’ll be sure to call again with any HVAC issues I may have in the future.
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Overall Experience
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Overall Experience
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Hector was great! Good coversation and he explained everything he was doing. Even gave me some good suggestions on new systems. I would recommend Moon Air to anyone.
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Price
Convenience
Furnace cleaning: air filter system was clean and clear of all debris and signs of concern. Heat rise was 48. Air movement system was clean and clear of all debris and signs of concern or worry. All wiring was clean and secure. Flame gateway system was clean and clear. Flame sensor system was clean and clear. Cleaned off inside and outside of indoor unit with proper cleaner and wipes. System was up and running at normal operation at the end of the visit.
Club service heat pump, removed indoor air filter, customer to replace, checked all electrical connectors, ok, test ran in heat, outdoor coil has some frost on it, compressor run load amps factory spec 7.7, actual 4.3, outdoor fan full load amps factory spec .95, actual .7.
club rejuvenation: Heat rise was 51. Air filter system was dirty so I told the customer and they said they will go get more. Air movement system was clean and clear of all debris and signs of concern. All wiring was clean and secure. Drain line system was clean and clear. Flame gateway system had some debris so I cleaned off. Flame sensor system was clean and clear of all debris and signs of concern. Cleaned off inside and outside of indoor unit with proper cleaner and wipes. Cleaned off inside and outside of outdoor unit with proper cleaner and wipes. System was up and running at normal operation at the end of the visit.
Return visit to recalibrate gas valve pressure due to tank being empty. Also tighten a union on gas line WO-TNFR235942
Found furnace not lighting checked gas pressure found that propane tank is empty
Customer reported issues with power intermittently going off and on last night. After inspecting the outdoor meter and disconnect, I found evidence of water getting into meter and disconnect. It appears the sealant I previously installed was not keeping water out. I added a large amount of sealant to ensure this issue would not continue. At this time, I’m unable to determine if the water was the actual reason why she was having power issues. Normally, these issues are with loose connections or faulty wires. I checked all connections on our end and ensured all connections are secure. I informed customer if the issue continues, she needs to get DPL to physically come out and check their transformer connections.
furnace: heat rise was 53. Air filter system was dirty so I changed out with customers extras. Air movement system was dirty but I couldn’t fit my hand in to clean and customer did not want to move forward with a pull and clean. All wiring was clean and secure. Drain line was clean and clear of all debris. Checked flame sensor system which was dirty so I cleaned off with proper tool. Checked flame gateway system which was clean and clear of all debris and signs of concern. Cleaned off inside and outside of indoor unit with proper cleaner and wipes. System was up and running at normal operation at the end of the visit.
WO-TNFR219134, follow up from Koz, replaced fuel line near furnace, test ran and recheck for leaks, ok at this time. Installed CO detector near furnace. Operation normal at this time
Heat rise is good. Filter clean. Checked all electrical connections. Found gas leak on furnace. Exhaust voltage system rated 6uf actual is 5.7uf and is within factory spec. Cleaned burner system and flame safety system. Leak searched indoor coil and found no leaks. Heat exchanged has no areas of concern. Static pressure is .4 W.C. temporarily sealed gas leak on furnace till we return with new parts.
Club service oil boiler, changed oil nozzle and filter, clean nozzle assembly and end cone, repair very small leak at vent, just a little loose, test ran in heat, operation normal at this point.
Bonded ground and neutral at main disconnect.
Club service oil, installed replacement oil filter, vacuum dust from the indoor system, test ran operation, working normal at this time.
This estimate includes: - Removing existing cable from point of utility power to meter socket entry - Removing existing meter socket - Removing existing disconnect - Installing new weatherhead - Installing new service drop cable from utility power to meter socket - Installing new meter socket - Installing new disconnect - Grounding service appropriately - Making all terminations in meter socket and disconnect - inspection - coordinating with Delmarva Utility company to ensure safe and proper disconnect/reconnect of service
When I arrived, the house only had partial power. After troubleshooting, I found there to be a faulty electrical breaker in the outside disconnect. I also found all connections in meter and disconnect were showing signs of corrosion due to water getting inside of all outdoor electrical service equipment. I was able to restore power to home after removing 100 Amp disconnect breaker, cleaning the blade connections in disconnect, and relocating breaker to a different buss bar. Informed customer this is a temporary solution. Due to the amount of corrosion, the issue could return unless a permanent solution is done. Customer agreed to temporarily fix the issue today, with plans to replace all outdoor electrical service equipment in the near future in order to permanently fix the issue. I will be creating an estimate for this work.
