Great services

Sam from Lowell, MA

Nicely done, highly recommend.

Heating

Keith from Lowell, MA

Had a wonderful experience with new era . Thank you for work they done , came on time any very polite . Thank You!!!

Excellent service

Roy from Lowell, MA

Great

Patricia from Lowell, MA

Our experience so far has been excellent. Michael & Montry are due to return tomorrow;their professionalism & workmanship has been exemplary,thus far. At this time of the year,We indeed "Thank You

Disappointed

Eleni from Lowell, MA

I wanted to express my disappointment in the pricing of the work and the fact that the job didn’t even get done. The quote was for $1,000 to snake the main line, and use a camera. I want to be clear that Justin and his associate were extremely nice and professional and tried their best to unclog the main pipe but without success. After three hours of trying, they said their snake wasn’t strong enough and recommended a drain company to do the work, and that they had to charge me $400 for the work they did that night. I’m disappointed because I was clear with reception that I had a back up in my main line so if the company isn’t equipped to do a job like that then they should have been honest and recommended a drain company from the start. Also, when I called the drain company, their quote for the snake was $260 and a couple hundred dollars extra if I used the camera, which he didn’t recommended off the bat. That’s is half the quote of New Era. I was also told that it is $260 whether it takes them an hour or 10 hours to fix the problem and that they won’t leave the house until it’s fixed. New Era charged me $400 and didn’t even fix the problem, and would have charged me $1,000 if they did. The drain company charged me $260 and they fixed the problem. I don’t disagree with compensating people for their time but I feel like the $400 I was charged was excessive. I’m not sure why the New Era quote was so high, but if that’s any indication of their pricing, I won’t be using them in the future.

Excellent service!!

Sue from Lowell, MA

Felt comfortable learning how to take care of my situation draining boiler properly. Ty to Justin & Billy for all you're help!!!

Very Knowledgeable!

Katey from Lowell, MA

Very impressed

Michael from Lowell, MA

Fixed our immediate problem. Gave us options for when we want to replace. Very knowledgeable and friendly.

All around amazing crew/ job

Nyden heng from Lowell, MA

Outstanding service. Quality work. Fair pricing. Great crew who show up when promised and keeps their work area clean. 2 thumps up and 5 stars !

Great

Robert from Lowell, MA

Very good 👍 will be calling again 👍😁

Very pleased with all the services I have received so far!

Katey from Lowell, MA

Great

BillieJo from Lowell, MA

Excellent! Professional, excellent craftsmanship and thorough

Excellent Service

Jenkins from Lowell, MA

Nothing other than spectacular work. Had plethora of plumbing issues that was causing leakage to the basement and they did such a great job that I feel compelled to recommend them. Very nice service and extremely friendly

Response from New Era Plumbing & HVAC:

Hi Jenkins, It was a pleasure to have serviced you. Please do not hesitate to call us whenever you need. New Era Team