Experience and product knowledge, very polite and seemed to have a genuine concern to insure everything was functioning as it should in addition to the problem we called about. He even cleaned the unit. It looks like new and no additional charge from what was quoted. Arrived on time and same day as first phone call. What more could a customer want? Thank you
Overall Experience
Quality
Price
Convenience
During a tune up on a Carrier air conditioner, we tested the pressures, temperatures and electrical components. All tests and readings are within manufacturers specifications at this time.
I completed a diagnostic and insulated the suction line and cleaned up the wiring. System cooling upon departure.
I completed a spring tune-up tune on an air conditioner. I visually inspected the furnace. Checked voltage and amps. I inspected the evaporator coil. I checked the temperature difference across the coil. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored the system. Operating normally at this time.
I completed a diagnostic and found the system is low on charge due to a leak. Customer chose to wait on repairs at this time.
I completed the scheduled maintenance agreement cooling tune up on an air conditioner. I visually inspected the unit. Checked voltages, amps and pressures. I inspected the evaporator coil. I checked the temperature difference across the coil. Inspected heat pump. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored system. All operating normally at this time.
I completed a diagnostic. I found the condensation drain to be clogged. I removed the bottom section of the drain and cleaned it with water and nitrogen. Drain is now clear. System operational upon departure.
I completed diagnostics and found 30AMp fuses old and bad. I replaced with new and the system back up and running and cooling.
I completed the Spring Tune-Up and Safety Check checklist. The system is operational and running up to manufacture specifications upon departure.
I completed diagnostics and found I had to build transition for coil. The coil is leaking out of right side of drain pan. I shimmed to allow water to drain down primary drain. It sealed up very well. No charge for work as uncased coil transition could have been better.
I completed diagnostics and found the blower motor not working- capacitor is ok. the blower wheel will not spin(motor is locked up). We can just replace blower motor- but best practice would be to replace blower motor and wheel. See separate email for quote for repair. I am sending quote to replace furnace and another quote for furnace and AC.
I completed a diagnostic and found evaporator coil completely frozen. I set furnace to heat and melt the ice. I checked the pressures. All good at this time.
I completed a diagnostic and found the capacitor to be dead. I replaced the capacitor. System is now operating and cooling properly.
I completed the scheduled maintenance agreement cooling tune up on a Carrier 13 SEER 2.5 ton air conditioner. I visually inspected the unit. Checked voltages, amps and pressures. I inspected the evaporator coil. I checked the temperature difference across the coil. Inspected heat pump. Checked refrigerant charge, voltages and amps. I rinsed the condenser coils with water. Cycled and monitored system. All operating normally at this time.
I completed a diagnostic and found round duct not hooked up to anything. Just dumping cold air into the basement. Showed customer and customer put duct tape over the supply. I also found the filter extremely dirty and right up against the blower. Compressor is getting old and showing. Amps are high because of the age. Condenser is from 2006. I recommended replacement to customer. Customer does agree to replace because of the age. Customer is going to wait till next spring to replace.
