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Overall Experience
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Overall Experience
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Tech Kyle arrived within the first hour of the two hour window
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My technician was Fredy & Thomas, Fredy was so professional & knowledgeable of his job & explained everything to me concerning my furnace & fireplace that need to be done to operate more efficiently. I took hi recommendations to heart and agreed to have the work done. There should be more technicians like Fredy who look out for their customers well being. Thanks so much!!! Denise S. Crawford
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Mr Trinidad my technician is knowledgeable and has performed quality work.
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The technician explained in detailed and was polite and professional.
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Overall Experience
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From sales person to installation crew, all was excellent. Hope that long term is also.
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Blower wheel and evap coil are 100% impacted, superheat and sub cooling are not a targeting numbers, air filter was 100% impacted, amps on capacitor and compressor are in good standing, rinsed off outdoor coils
1)hvac diagnostic 2) client said system is not cooling I confirmed system is low on refrigerant and advised to charge system up client authorized repair, I charged system up to specs under 10 years parts and labor warranty. 3)Job complete, left system off per clients request.
1)hvac inspection 2) I checked all capacitors and inspected blower wheel assembly I also noticed system is not cooling properly I confirmed system is low on refrigerant and advised to charge system up t specs, client declined option at this time and is aware of conditions. 3)Job complete, left thermostat on desired temperature.
Extended warranty 10 years parts and labor Hard start kit R410a up to specs 1)tune up 2) I checked all capacitors and inspected blower wheel assembly I also checked for proper delta t I noticed refrigerant was off a little advised to add some more and also install hard start kit, client authorized all repairs and extended warranty for 10 years parts and labor from install date. 3)Job complete, left thermostat on desired temperature.
*the uv bulb is a special part number Gph287,Gph356 * high voltage wire replacement whip * Ez trap water safety system * 2 Uv bulb replacement for existing up light system Arrived at clients home and removed old high voltage electrical wire outside. Wire was eaten by ants. Installed new electrical whip and added a 1†clamp to ensure no movement. Replaced old pvc trap indoors with a new ez trap. Primed trap with water after installation. Replaced old up light bulb. Everything is operational.
This option is the least expensive option that would safely address what we were called out for. * Dual capacitor replacement * locking refrigerant caps Did thorough evaluation of entire hvac system as well as water heater. Found weak dual run capacitor which could damage compressor and fan motor. Refrigerant cap was missing so we recommend vent free 410-a caps. System pressures were adequate. Superheat was a bit on the low side.
1)other 2) client said that his system is running I confirmed his fan setting is in on position I advised to install humidifier, client authorized work but did not get approved with greensky, he would like to hold off on a later visit until he can take care of it in full. 3)Job complete.
Nest Pro Thermostat Installed Nest 3rd Gen thermostat
Heat tune up replaced filter checked DT checked uv light and Air scrubber. Customer says that the filter should be provided since it part of there contract and also the bulb replacements for the Airscrubber. They use to get a box delivered to them. They only have one more filter left and would like to receive the box. Checked electro heaters. Checked compressor and fan amps. Cycled system working normally at this time.
HVAC Tune Up Upon Arrival Went to thermostat to ensure the system was fuctioning Check temperature for supply/return Evaporator coil are good Blower assembly Inspected the voltage
1)tune up 2) I checked all capacitors and inspected blower wheel assembly I was getting proper delta T on both systems and replaced filter, I advised to renew membership to ensure proper operations all year long. 3)Job complete, left thermostat on desired temperature.
Comfort advantage club Include furnace maintenance Water heater Flush Fireplace clean pilot assembly and vacuum burners (2) Glass cleaning A/c inspection and coil cleaning 3 maintenance visit (fireplace, furnace, a/c) a year 1)fireplace inspection 2) I checked for gas leaks and carbon monoxide and confirmed system is safe to use, I advised to renew membership to ensure proper operations all year long for HVAC water heater and fireplace, client authorized renewal. 3)Job complete.
1)hvac diagnostic 2) client said that her system is not heating I confirmed board is faulty and thermostat needs to be switched over to a proper thermostat infinity to complete system, I did advise to replace system due to repair vs replace and due to conditions,age,efficiency, client is waiting until home warranty is active in 30 days to make a claim, I advised to not wait 30 days to avoid pipes freezing over. 3)Job complete, I shut furnace off at furnace switch downstairs, until repairs are made, client is aware of conditions.
1)other 2) client said he is smelling gas from his gas fireplace I did confirm pilot tubing was leaking from gas valve I was able to tighten up gas leak and confirmed all joints with soap bubbles to ensure no bubbles were coming out of any connections, I confirmed system is working. 3)Job complete, I advised to have client monitor system and to call us back if he smells anything unusual.
Gas valve Embers Clean pilot assembly Grass cleaning On/off remote Comfort advantage club 1)return visit. 2) I replaced faulty gas valve and cleaned fireplace, I also installed remote. 3)Job complete.