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Despite wrong wiring of my brand new heat pump during initial installation , despite charging me for parts that never should be replaced and charging me for labor for parts that never should be replaced and after replacement not testing them after replacement was done , Despite of ruin all treats on covers of my air handler during seasonal tune-up , despite destroying fins on my brand new compressor by pushing and hanging measurement equipment on ventilation holes of my outdoor equipment , despite that CEO is not responsive on emails and phone calls and completely ignoring my requests and my dissatisfaction with the service , I always gave a chance to this company and was hopping for improvement , despite on all horrible service and uneducated troubleshooting and wrong parts replacement ,there was always hope , eventually miracle happened , Miracle happened when Fredy Trinidad arrived. For all of you out there if you are dealing with NICE company , always request Fredy Trinidad , because he is highly skilled , professionally educated and master class technician with ability comprehend an issue , ability perform high level troubleshooting and fix your system quick and do this right and do this one time. I would like to thank Fredy for all what he did so far: He provided me with great service, he is customer oriented, hardworking, and dedicated man.
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Very thorough summer start-up of a new AC unit. Found some areas that needed some adjustment and AC is running fine.
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It was SUPER I would never want to use another technician.
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Nice provides a through service complete with pictures and notes in a report following service
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Fred is awesome Fred communicates very clearly. Fred is knowledgeable he is very efficient and a great technician. He explained everything very clearly.
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Kyle and his workmate worked efficiently and timely while installing out new HBAC system! Highly recommend NICE and this team!
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I am extremely pleased with the service received using Nice Heating and Air - from face to face, texts, and emails!! So happy to have found them.
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Pleasant detailed experience. I had questions Kyle answered
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Extremely capable individual who did a thorough job.
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Upon arrival customer explained that system is not cooling. Found system charge nearly empty of R22 refrigerant, if system is to be charged a leak search must be performed due to phased out refrigerant. Blower is dirty and requires cleaning. Suction line missing most of its insulation. Disconnect switch is broken. Dual capacitor failing and in need of replacement. Furnace is 27 years old and AC is 28 years old. System replacement is recommended due to age, condition and estimated costs of repairs. Set up appointment with comfort specialist to go over replacement options. Recommend joining Comfort Advantage Club.
1)tune up 2) I checked all capacitors and inspected blower wheel assembly I checked for proper delta t and confirmed refrigerant levels is good I also cleaned outdoor coil. 3)Job complete, left thermostat on desired temperature.
Blower wheel is 100% impacted air filter was just replaced but the return line is 100% impacted amps on compressor are in good standing refrigerant levels are normal outdoor unit was 100% impacted but was sprayed and washed off 615-934-3873 Anna is the daughter is the POC
1)hvac diagnostic 2) client said that system is not cooling and going into eco mode I confirmed system is cooling properly and downloaded app and turned off home away assist and eco mode off to ensure system is operational. 3)Job complete.
*Client wants parts installed 6/24/20*********** Arrived at clients for cooling maintenance. Set thermostat to cooling. Checked air filter and blower wheel. Checked electrical components. Blower capacitor was weak. Client approved replacement on later date. Washed outdoor coil. Checked electrical components. Checked refrigerant pressures. Refrigerant are to correct specifications. System is operational at this time. Job complete
Teflon treatment 1)tune up 2) I checked all capacitors and inspected blower wheel assembly I also checked for proper delta t and confirmed system is fully operational, I advised to do Teflon treatment on both coils, client authorized repair. 3)Job complete, final cycled system
Upon arrival customer explained that upstairs system would not maintain set point. Performed thorough evaluation of entire system. Found air filters very dirty and in need of immediate replacement. System only producing 13° temp split. System charge low on R22. A leak search must be performed in order for system to be charged. Found evaporator coil very rusty and impacted requiring cleaning. Blower wheel impacted and needs chemical cleaning. Blower capacitor failing and needs replacement. Condenser coil impacted and needs chemical cleaning. Compressor capacitor failing and needs replacement. System is 21 years old and has passed its life expectancy making it more prone to failures. System replacement is recommended due to age, condition and estimated costs of repairs. Customer will call us tomorrow once Mr. and Mrs. have figured out a time to speak with a comfort specialist. Recommend joining Comfort Advantage Club.
We arrived to clients home for no cool diagnostic. Upon further inspection we found a leak in the evaporator coil and a weak capacitor. We found that the plastic on the capacitor for the outdoor unit was melted. We changed the capacitors and added a hard start kit to the outdoor unit. We also scheduled our client to talk to a comfort home specialist. This option is the least expensive option that would safely address what we were called out for. * R 22 refrigerant recharge by super heat and sub cooling Everything that is worn and questionable or enhancements to upgrade the system. * mini turbo capacitor replacement for for basement furnace * Monthly 2 Hvac system membership * Dual capacitor replacement * Compressor easy start kit
Arrived at clients for cooling maintenance. Set thermostat to cooling. Checked air filter and blower wheel. inspected duct system. Flushed condensate drain line. Pump is working in good condition. Washed outdoor coil and checked electrical components. Checked refrigerant pressures and everything is up to correct specifications. System is operational at this time. Job complete.
1)other 2) client said condensate pump I smacking strange noice I confirmed pump was clogged and was able to clean it and restore proper operations. 3)Job complete.
14 seer Goodman Free flood protection EZ trap
1)hvac diagnostic 2) client said hvac system is not cooling I confirmed thermostat was still in heating position and not allowing cooling to come on I explained that thermostat is going bad and advised to replace thermostat, at this time system is cooling properly. 3)Job complete.
This option is the least expensive option that would safely address what we were called out for. Arrived at clients for cooling maintenance. Set thermostat to cooling. Checked air filter. Client just cleaned it within the month. Checked blower wheel. Blower wheel was about 70% restricted. Checked electrical components. Evaporator is cased coil. Temperature split was a bit low, only 8 degrees. Flushed condensate drain line. Washed outdoor coil. Checked electrical components. Outdoor capacitor was within range for compressor side but below for the fan. May need to replace soon. Checked refrigerant pressures. Pressures were below manufacture specifications. Client approved refrigerant recharge. System is operational at this time. Job complete.
Upon arrival found unit not cooling. System exhibiting high superheat and low subcooling. System is undercharged. Went to coil in attic and found that it was completely iced over. Turned system off and set fan to on, advised customer to leave system off so that ice may thaw. We will return to charge system once ice has thawed.
We arrived to customers home to address a few discrepancies during the previous install. We started by extending and redirecting the exhaust for the navien. We then fixed the naviens position so that it sits upright. We then fed the drain line through a piece of pvc at a downward angle to help when draining. We adjusted the emergency drains from the navien to ensure they don’t rattle against the other pipes. And lastly we removed the old furnace cover plate and installed a new white one. We finished the authorized work and thanked customer for their patience.