Your service tech was prompt, personable and professional. He answered all our questions and gave us options regarding the services to be performed. But the prices were extremely high. Example: His estimate to replace a "lav sink drain pop-up" was $376. The pop-up mechanism is currently on sale at Menards for less than $10, and I've replaced one myself in the past in less than an hour. Again, the tech was great, but the prices seem steep, to say the least.