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I moved into a home where the previous owner used One-Hour (through American) for many year and recommended I stay with them, and now I know why! Even though the appliances in the home are older, they are in a great repair mainly because the owner always had a seasonal service plan. I met the One-Hour technician, Jeff, for the first time and he did a great job communicating what he was going to do, why, and how long it would take. Very professional. When he was done he went over the issues and made some gentle recommendations (no hard sell) and I realized i actually was interested in additional services. Rosie at the One-Hour office was able to schedule those immediately. Nice seamless teamwork. Its funny, I've owned homes before but never had this much confidence in my heating heating and A/C systems!
