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Our Tech, Raul, was thorough and complete in performing our furnace cleaning today! He showed us the monitor readings along with the levels recommended by the manufacturer so that we could also evaluate how well the components are working. We ended up replacing one part that had been on "watch" for the past several cleanings. The detailed reports the techs give also help them on future cleanings. We have been One Hour customers for 9 years and have not been disappointed!