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I called Paramount because they were the closest to us and we had water all over our floor. Simple problem, the cooling coil drain must be clogged. So the guy comes out and before we go to the furnace he asks me if I want him to fix the problem today or just a diagnostic. I say preferably both but let’s talk about it. So he goes to look at the furnace while I have guests upstairs and 30 minutes later I find myself looking at an iPad with 5 different options that adds up to about $2500! He tried to sell me on 1) a freeze stat 2) some sort of bionic filter 3) a “renovation” of our cooling coil drain piping 4) a schedule of regular services for our drain pipe and a couple other pieces of BS. I’m a commercial HVAC professional engineer... everything he tried to sell me is completely unnecessary for a residential system. The biggest was that he wanted to take out the trap in our drain line. I questioned why he would want to do that and he said he’s never seen that before and didn’t know why it was there. Really? You’re a professional company and you don’t know that trapping drain lines is regular, common, good practice that is WELL KNOWN throughout the HVAC industry? He asked “why would you trap a drain line?”... I told him to google it. Then I loved the freeze stat... Really? There’s no outside air being brought into the coil. When I questioned him on this he said in case the coil leaked... if the coil leaks I’ve got bigger problems then worrying about if it freezes up. I can go on and on about the other stuff too but this is getting too long... Overall, everything he tried to sell me was ridiculous and by far unnecessary for a residential system. I feel sorry for other people who don’t know anything about HVAC that your company dupes into buying this crap. By the way, I ended up paying over $300 for him to simply blow out a clog in the drain!! $300 for a clog?!? Plus he didn’t review this ridiculous price with me before he did it. Never calling you again. Telling everyone I can about this absurdity.
