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I am ALWAYS impressed with the professionalism of Paramount employees. Nate took the time to explain things. He, also, helped me with the problem I was having with the new water heater - which wasn't on the work order... just cuz he's a nice man, he helped me out. I recommend Paramount to everyone I can. HVAC units are pretty much the same... service is the one component that can make or break an HVAC business relationship... Thanks Paramount!