Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Ed, thanks for sharing your air conditioning service review. Great to hear Dan got the cold air flowing again with your new HVAC system. Thanks again for your trust over the years! Here's to a comfortable summer!
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Very professional
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hello Bob, happy to hear John got your drains flowing in the right direction again! Thanks for taking the time to share your drain cleaning review and for choosing PDM!
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Chris has always provided great service and has communicated valuable information to us regarding our heating and air conditioning needs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thomas, thank you for this wonderful air conditioning tune-up and safety inspection review! We're delighted to hear that you consistently receive dependable quality plumbing, heating and cooling service. Chris is a valuable part of our team, and we're so glad his excellent service and clear communication about your equipment have been so helpful. Thanks again for your trust over the years and we look forward to continuing to serve you!
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PDM has always been a great company to work with for the last 36 years!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Michael, thanks so much for your kind words! We're thrilled to hear you've had such a positive experience with Dan's air conditioning service and that you've trusted PDM for an amazing 36 years! We truly appreciate your loyalty! Here's to a safe and comfortable summer!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Linda. We're thrilled Brennon provided you with a "great service" experience with your AC tune-up and safety inspection. It's always our goal to provide top-notch service, and we truly appreciate your feedback. We look forward to helping you with any future HVAC and plumbing needs!
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Brennon is THE best tech we have had. He consistently provides professional service and explains everything in detail as to the costs, what he did, etc.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Charles! Thanks so much for the fantastic review! We're thrilled to hear you had an excellent experience with your air conditioning tune-up and safety inspection. We agree – Brennon is truly one of our best! We're so glad he consistently provides you with professional service and takes the time to explain everything in detail, including costs and the work he performed. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to serving you again!
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John did a great job explaining each step of what he was doing to provide myself with a better understanding of what the issue was and gave some recommendations on how to avoid the same issue in the future
Response from PDM Plumbing, Heating, Cooling Since 1885:
Steven, that's fantastic to hear! We're thrilled that John provided you with such a positive plumbing experience. It sounds like his clear explanations and helpful recommendations really made a difference, and we're glad you have a better understanding of your tankless water heater maintenance. We appreciate you taking the time to share your feedback and for your trust in PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Bob and Maria, we're absolutely thrilled to hear John could help with your sump pump repair! Keeping your home safe and dry is what we're all about, and doing it at a fair price just feels right. Thanks so much for sharing your positive experience and for trusting PDM!
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Always does a good thorough job
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Jim, so much for the fantastic AC service review! We're thrilled to hear you're consistently happy with our air conditioning maintenance service and that Brennon and the team always do a good, thorough job. Your satisfaction is our top priority! Thanks again for trusting PDM!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Donald, for taking the time to share your water heater service review! Great to learn Brad did a wonderful job replacing your water heater to get the hot water flowing again. Thanks again for trusting in PDM for your plumbing, heating, and cooling comfort!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks for taking a moment to share your drain cleaning review. Good to hear John took care of you neatly and professionally. Thanks again for your trust in PDM Plumbing, Heating & Cooling Since 1885! We are here when needed.
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I've relied on PDM for a bit now, and their technicians never cease to impress. Today was no exception. Thanks Brennon.
Response from PDM Plumbing, Heating, Cooling Since 1885:
That's fantastic to hear, Jim! We truly appreciate you taking the time to share your positive air conditioning maintenance experience with PDM and Brennon. It means a lot to us to know we're a company you can count on. We'll be sure to pass along your kind words to Brennon. Thanks again for your trust!
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Brad was very professional. He introduced himself, took time to understand the issue, and then resolved it quickly. Once the work was complete, he cleaned up the area and explained everything he did. He also answered all of my questions.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Nick. We're thrilled to know you had such a positive plumbing repair experience! It's fantastic to hear that Brad was professional, took the time to understand your plumbing issue, resolved it quickly, cleaned up thoroughly, and answered your questions. We really appreciate your feedback and your trust!
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Replaced garbage disposal. Free inspection was recently done.
Air conditioning repair. The Trane AC unit is 22 years old. Found a faulty fan motor on the outdoor unit and a failing capacitor. No warranty because of the age of the unit. Their old unit is 2.5 tons seems small for the size of the house. I gave a free estimate for a 3-ton 14 seer AC system.
Commercial venting estimate. The washer/dryer uses steam, and they need to have a dryer vent installed.
Bathroom plumbing service. Installed customer supplied ADA toilet seat
Had to replace the main water shutoff valve before the water meter. Repipe to raise the water meter off the floor sill plate so the meter can be changed by the city. Also had to cut out the tub drain vent and repipe to have access to do the water meter repair work.
Commercial HVAC service. Checked the charge on the AC. Low, added refrigerant.
AC repair. The air conditioning system is operating and cooling as it should be at this time.
Install a new energy-efficient air conditioning system. Test for safe operation, clean up, and recycle the old AC system.
Air conditioning tune-up and safety inspection.
Sewer and drain cleaning. Successfully rodded from cleanout on stack, pulled back wipes. The customer declined free plumbing inspection; he’s a landlord who does everything himself.
Replaced mounting bracket for motor, original equipment not available. Had to use universal bracket. Started unit and cycled. Looks good.
Tankless water heater repair. Error code 10 was showing up on the Rheem tankless heater when I arrived, but the unit was still functioning and giving hot water. I blew out the intake and exhaust with nitrogen, cleaned the flame sensor and ignitors, and blew through the condensate trap on the unit and made sure it wasn’t clogged. I talked to customer support, and they let me know the intake and exhaust could only be a max of 24” apart, and we are over 5 feet. And both intake and exhaust need to extend 1’ past the overhang. It currently is not, and has to be a minimum of 1’ below the overhang to work properly. It is currently only 4”. Need to come back and repipe the intake/ exhaust pipe to Rheem specs. Will talk to Dave about pricing and code. After going through the process of heating, I turned the power off for 10 minutes at the breaker, and the code was gone when I turned the power on, and everything is currently functioning.
Air conditioning tune-up and safety inspection. Service 2 A/C systems, set up 2 new maintenance plans. Replaced 2 filter media, heavy dust buildup from construction work.
Air conditioning tune-up and safety inspection. Cleaned and serviced the condensing unit. Tested all mechanical parts. Found the cap below the acceptable range. Replaced using 45/5. Also found the contactor pitted and replaced. Tested compressor amperage and fan motor amperage. Checked R410a refrigerant levels. Refrigerant is in the accurate efficiency range. The customer joined the VIP maintenance program. One visit is being used today, and he will have one remaining for fall/furnace season for 2025. The system is operating, clean, and cooling as it should be at this time.
Pool heater repair. When I arrived and turned on the pool heater, it was making a very loud whining sound. Sounded so bad I was afraid to let it run any longer, and shut it off after only about a minute. I did not want to further damage the heater. I tried adjusting gas pressure because that’s a cause of a whining sound on this unit, but it did not work. The paperwork said it was a gas heater, and I found no indication that it was LP when I looked at the valve and model #. This unit is 60 days old and was just installed by the customer himself last week, and this issue has been there since the installation. I told the customer to contact whom he purchased the heater and have someone come out from the customer warranty department, if they have one, per Chris.