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I have been struggling with a rocking toilet for 1 year now ever since I had my bathroom remodeled. Every 3-4 months, the toilet would come loose, and I would have four different plumbing companies come out to fix the problem to no avail. Out of frustration, I conducted my own extensive research to determine the cause of the problem. After watching numerous YouTube videos on this, I called PDM. After talking with Rudy Mahalik, he concurred and what my research showed. He had one of his top technicians come out the very next day. Brad showed up on time as scheduled and was very professional. As he removed the toilet, he kept me in the loop as to his assessment of my situation. He also concurred with my research as to the best solution to rectify my rocking toilet. Brad took great care to fix my toilet and keep any mess to a minimum. After Brad left, my floors looked like he wasn't even here. SPECIAL NOTE: I had a new 1-year water heater that my research also showed should be flushed out every year. I asked Brad that while he was here, if he had time to do that job also. He made a quick call to the office, got the green light, and my water heater got flushed as part of the job as well. Everything worked out perfectly. I couldn't be happier. Brad, check off two jobs from my "To Do List".
Response from PDM Plumbing, Heating, Cooling Since 1885:
Wow, Joan, what an incredible review! We are absolutely thrilled to hear that Rudy and Brad were able to finally resolve your rocking toilet issue after a year of frustration. It's fantastic that your research aligned with Rudy's assessment and that Brad, one of our top master plumbers, was able to execute the perfect solution so professionally and efficiently. We pride ourselves on clear communication and leaving a clean workspace, so it's wonderful to know Brad excelled in those areas. We're also glad we could help with your water heater flush! It's always a win-win when we can knock out multiple items on your "To Do List." Thank you so much for trusting PDM with your plumbing needs. We truly appreciate your detailed feedback and look forward to serving you again in the future for any plumbing, heating, or cooling service!
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Chris was on time, and is very professional.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Alan, for sharing your Air conditioning tune-up and safety inspection review. Great to learn Chris took good care of you! Thanks again for your trust over the years! Here's to a comfortable summer!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Ed, thanks for sharing your air conditioning service review. Great to hear Dan got the cold air flowing again with your new HVAC system. Thanks again for your trust over the years! Here's to a comfortable summer!
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Very professional
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hello Bob, happy to hear John got your drains flowing in the right direction again! Thanks for taking the time to share your drain cleaning review and for choosing PDM!
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Chris has always provided great service and has communicated valuable information to us regarding our heating and air conditioning needs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thomas, thank you for this wonderful air conditioning tune-up and safety inspection review! We're delighted to hear that you consistently receive dependable quality plumbing, heating and cooling service. Chris is a valuable part of our team, and we're so glad his excellent service and clear communication about your equipment have been so helpful. Thanks again for your trust over the years and we look forward to continuing to serve you!
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PDM has always been a great company to work with for the last 36 years!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Michael, thanks so much for your kind words! We're thrilled to hear you've had such a positive experience with Dan's air conditioning service and that you've trusted PDM for an amazing 36 years! We truly appreciate your loyalty! Here's to a safe and comfortable summer!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Linda. We're thrilled Brennon provided you with a "great service" experience with your AC tune-up and safety inspection. It's always our goal to provide top-notch service, and we truly appreciate your feedback. We look forward to helping you with any future HVAC and plumbing needs!
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Gave explanation of what needed to be evaluated about present cooling system & difficult to obtain freon for old unit. Gave full estimate for new unit including installation costs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Cathleen, for your AC service review! We're happy we could clearly explain the situation with your existing AC unit, especially regarding the difficulty of sourcing R-22 (Freon) for older systems. Our goal is always to provide transparent information and a clear path forward, which is why we included a full estimate for a new, high-efficiency AC replacement and installation. We're happy you decided to upgrade your old system! You'll be happy with our installation! Thanks again for trusting PDM! We're here to keep you safe and comfortable!
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Brennon is a great worker.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Bill! We're so glad to hear you had an excellent experience with your air conditioning tune-up and safety inspection! It's wonderful to know that Brennon provided great service. We appreciate your kind words and your trust over the years!
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Brennon is THE best tech we have had. He consistently provides professional service and explains everything in detail as to the costs, what he did, etc.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Charles! Thanks so much for the fantastic review! We're thrilled to hear you had an excellent experience with your air conditioning tune-up and safety inspection. We agree – Brennon is truly one of our best! We're so glad he consistently provides you with professional service and takes the time to explain everything in detail, including costs and the work he performed. We'll be sure to pass along your kind words to him. We appreciate your business and look forward to serving you again!
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As usual, Chris arrived on time and completed the job in an excellent manner. He always does a great job.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Jim, so much for the kind words! We're thrilled to hear that Chris continues to provide excellent service and that you're happy with your recent AC tune-up and safety inspection. We really appreciate your continued trust in PDM. Here's to a comfortable summer!
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John did a great job explaining each step of what he was doing to provide myself with a better understanding of what the issue was and gave some recommendations on how to avoid the same issue in the future
Response from PDM Plumbing, Heating, Cooling Since 1885:
Steven, that's fantastic to hear! We're thrilled that John provided you with such a positive plumbing experience. It sounds like his clear explanations and helpful recommendations really made a difference, and we're glad you have a better understanding of your tankless water heater maintenance. We appreciate you taking the time to share your feedback and for your trust in PDM!
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Great experience! Highly recommend PDM. Brennon did an incredible job!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Gary, so much for the fantastic review! We're so glad to know you had such a positive experience with our HVAC service. Brennon is a valued member of our team, and we're incredibly proud of the job he did for you. We truly appreciate your high recommendation and trust in PDM! Here's to a safe and comfortable summer!
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Office communicated well. Technician was on time and throughly explained his observations. Office personnel followed up after the visit
Response from PDM Plumbing, Heating, Cooling Since 1885:
Mike, that's wonderful to hear! We're so glad you had a first-class experience with our air conditioning service. It's great to know that our office communication was effective, Brennon was on time and explained everything thoroughly, and our team followed up after the visit about replacing your old HVAC system. We pride ourselves on providing comprehensive and considerate service from start to finish. Thank you for taking the time to share your positive feedback! And thanks for your continued trust in the PDM team!
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Removed condensation trap, heavy buildup. Blew out line with Nitrogen. Flushed out line with water. If line backup up again. It will have to be repiped.
Replaced garbage disposal. Free inspection was recently done.
Toilet repair. The compression nut on the backside of the closet very tight spot, had a drip on it, used my monkey wrench on it to get a quarter turn on it. Wait a little to see if water shows up on the nut. Water did show up after a while. I got some more on it, it’s tight, don’t want to split the nut, going to wait again to check for water. Well, maybe the third time is the charm, tightened it some more. Nope! #4 let’s see. Looks good, no more leaks! No charge. Took photos in customer file.
Air conditioning repair. The Trane AC unit is 22 years old. Found a faulty fan motor on the outdoor unit and a failing capacitor. No warranty because of the age of the unit. Their old unit is 2.5 tons seems small for the size of the house. I gave a free estimate for a 3-ton 14 seer AC system.
Commercial venting estimate. The washer/dryer uses steam, and they need to have a dryer vent installed.
Estimate to repair a leaking hot water boiler.
Air conditioning tune-up and safety inspection, and repair. Upon arrival outdoor and indoor units were running but not cooling. Hooked up the gauge, which gave a low reading. Added 410a and easy seal. Also found a faulty capacitor, replaced and the system started cooling.
Bathroom plumbing service. Installed customer supplied ADA toilet seat
Toilet repair. Shimmed the toilet to stop rocking. All good now.
Inspected heater, needs new inducer motor, will do research
Pool heater repair. The Hayward swim pro pool heater is not firing up. Checked the volts to the gas valve, and I’m getting 24 volts. Used a mono meter on the gas valve, and I am getting 8 psi on the inlet side but nothing on the outlet side, so the valve is not working properly and needs to be replaced.
Had to replace the main water shutoff valve before the water meter. Repipe to raise the water meter off the floor sill plate so the meter can be changed by the city. Also had to cut out the tub drain vent and repipe to have access to do the water meter repair work.
Commercial HVAC service. Checked the charge on the AC. Low, added refrigerant.
Air conditioning repair. Installed hard start kit that can reduce the strain on your system to start up by as much as 50%. Having a hard start kit can also prolong the life of your system.
AC repair. The air conditioning system is operating and cooling as it should be at this time.