Excellent service !

Jim from Joliet, IL

Excellent service & highly recommend !

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Jim! We're delighted you had an excellent plumbing experience and appreciate your recommendation. Your satisfaction is our priority, and we'll continue working to deliver the exceptional service you deserve. Happy holidays!

Professional, High Standards, Attention to Detail

JOC from New Lenox, IL

I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team

Outstanding in all aspects!

Kurt from Channahon, IL

Brad arrived right on time with everything he needed to start work. He greeted me with a smile and introduced himself. He explained in detail exactly what he was going to do in terms that were easy to understand and what the expected outcome would be. He is very thorough and efficient. When the work was completed, my heating system was back to working perfectly. Thank you, Brad

Response from PDM Plumbing, Heating, Cooling Since 1885:

We're thrilled Brad provided such excellent service! His punctuality, thorough explanation, and efficient work reflect our commitment to customer satisfaction. Thank you for the wonderful 5-star heating and whole home humidifier review, Kurt!

Furnace tune up

Cheryl from Plainfield, IL

Chris is so nice, trustworthy, personable and efficient! Great employee and excellent service!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you for your wonderful 5-star furnace maintenance review, Cheryl! We're delighted to hear Chris provided such excellent service. We value your trust and will pass along your kind words to Chris. Happy holidays!

Excellent service.

Bonnie from Crest Hill, IL

Brad was very knowledgeable, efficient, timely and courteous. Thank You Brad!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you for the wonderful 5-star plumbing review, Bonnie! I'll pass your kind words along to Brad. We're committed to providing excellent water softener service, and we truly value your positive feedback. Thanks again for your trust. Happy holidays :-)

Water softener install

George from Joliet, IL

Installed new water softener. On time. No leaks. Left no mess. Yea, great job.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Ahh, the pleasures of soft water. Are you looking younger with smoother skin and shinier hair? Cleaner dishes and laundry with less soap, sparkling fixtures (no scum), longer appliance life (less calcium buildup), and even improving pet coats. Thank you, George, for your 5-star plumbing review! We're delighted that our water softener installation met your expectations with punctuality, quality work, and cleanliness. We value your positive feedback. Thanks again, George, for trusting PDM over the years! Holiday cheers to you!

Great service tech

Dan from New Lenox, IL

never got back to me? Called cell and office but no one ever replied? Billed for a service call where nothing was done outside of taking a few pictures and company disappeared! Very disappointed.

Clean and check furnace

Susan from Shorewood, IL

Very professional, we have every confidence in Chris and PDM to do a complete job. We have had PDM for years and have been very satisfied with them. Would recommend PDM for a great job.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Susan! We're delighted to have earned your continued trust over the years and appreciate your recommendation. Our team at PDM strives to maintain the professional service you value. Great to hear Chris continues to make you smile while maintaining your HVAC and plumbing systems. Thanks again for your trust, and we wish you happy holidays!

Excellent

Dennis from Shorewood, IL

Brad was great. Very personable and explained everything before working on our sump pump.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thanks, Dennis! We appreciate your 5-star review and kind words about Brad. Our team takes pride in providing clear explanations and friendly service for all your sump pump needs. Thanks again for trusting PDM Plumbing, Heating & Cooling Since 1885! Happy holidays!

Excellent service!

K Babich from Joliet, IL

Thank you Brad for the prompt service!

PDM is always reliable

Thomas from Joliet, IL

We always receive efficient and top quality service from Chris!

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Thomas! Your consistent trust in PDM and recognition of Chris's exceptional service mean a lot to our team. We're committed to maintaining the reliable, quality service you value. Thanks for your furnace maintenance review and for your trust in PDM! Here's to a safe and comfortable winter!

Furnace check

Barb from Joliet, IL

Brennan was courteous and did a great job.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you for your 5-star review, Barb! We're thrilled to hear that Brennan provided excellent service during your furnace tune-up and safety inspection. We pride ourselves on courtesy and quality work. Thanks again, Barb, for trusting PDM. Here's to a comfortable winter...

Excellent Service!

Eric from Shorewood, IL

Was prompt arriving on time for our scheduled appointment time. Performed a thorough job including, removal and disposal of old toliet and installation of new toliet. left a clean work space Explained nuances of new toliet features and installation aspects regarding leveling and shimming. True professional.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thank you, Eric! We appreciate your 5-star review and recognition of our punctuality, thoroughness, cleanliness, and professional installation service. It was our pleasure to ensure your new toilet installation met your expectations. Thanks again for your trust!

Great service

Ron Marketti from Coal City, IL

Very professional

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thanks for the fantastic boiler maintenance review, Ron! We're thrilled you appreciated our professional service and strive to deliver this quality to all our customers. Your support means everything to us. Thanks for trusting PDM, and we wish you a safe new year!

Great tech

Jessica from Joliet, IL

Awesome inspections. Always thorough and explains each step.

Response from PDM Plumbing, Heating, Cooling Since 1885:

Thanks for your kind furnace service review, Jessica! As you know, Brennon is committed to providing thorough furnace tune-ups and safety inspections, and clear explanations. Thanks for taking the time to share and for your trust in PDM.