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Work was done quickly. Happy with the service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your 5-star review, Evelyn! We're thrilled that you're happy with Brad's quick sump pump service. We strive to deliver excellence for all our customers and appreciate your positive feedback. Thanks again for trusting PDM!
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John was courteous efficient and did an excellent job. Very pleasant. Would want him back
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Excellent- very professional- Friendly- would call Chris every time.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Chuck, for your kind words! We're thrilled that Chris provided such excellent piping repair service. Your 5-star review means a lot to our team, and we look forward to serving you again soon.
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Chris was very polite, professional and very detailed in explaining my problem that I was having with my Water Softener. This guy even made himself available on Christmas Eve , who does that no service man that I know of. I highly recommend this Company when you are looking for professional service at the highest level.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Kevin, for your kind words! Yes, Chris is a great guy and we're proud that he could assist you on Christmas Eve with your water softener needs. Our team is dedicated to providing exceptional service for all your plumbing, heating, and cooling needs. Thanks again for trusting PDM. Here's to a wonderful new year!
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Chris is so knowledgeable and helpful. I appreciate PDMs expertise and wouldn’t trust my heating systems to anyone else.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rachel! We're delighted by your kind words about Chris and our team. Your trust in our heating expertise means everything to us, and we look forward to continuing to provide exceptional service for all your heating and plumbing maintenance in the new year!
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Brad was on time. Very nice and knowledgeable about the problem with the clog in the sink. Also, explained what needed to be completed. Then cleaned up everywhere that got messed up.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary! We're delighted that Brad arrived punctually, addressed your sink clog professionally, and maintained cleanliness throughout the service. We value your 5-star review and appreciate your trust in our team.
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Chris did a great job for us on both units. As always he explained what needed to be done. He completed the work in a timely fashion.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Barb, for your kind 5-star review! We're thrilled that Chris provided excellent service on both units and kept you informed throughout the process. We pride ourselves on timely, professional work. Thank you again, Barb, for your trust over the years.
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Brad was great and was able to get through an obstruction in the plumbing pipes. He explained things that were found and answered my questions.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the wonderful sewer piping review, Brenda! We're delighted that Brad provided excellent service by clearing your plumbing obstruction and taking the time to explain everything thoroughly. We value your feedback and appreciate your trust in our team. You'll be receiving your estimate soon. Here's to a great new year!
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Brennon did fine work. I was very pleased.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Pamela, for your 5-star boiler service review! We're delighted to hear that Brennon provided excellent heating service and that you were pleased with his fine work. Your satisfaction is our priority. Thanks again for trusting PDM. We wish you a great new year!
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Chris was very helpful and explained everything to me!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Amy! We're thrilled you had a great experience with Chris and appreciate your kind furnace maintenance feedback. Our team is dedicated to providing clear explanations and helpful service to all our customers. Here's to a safe, comfortable new year!
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Excellent service & highly recommend !
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Jim! We're delighted you had an excellent plumbing experience and appreciate your recommendation. Your satisfaction is our priority, and we'll continue working to deliver the exceptional service you deserve. Happy holidays!
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I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team
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Brad arrived right on time with everything he needed to start work. He greeted me with a smile and introduced himself. He explained in detail exactly what he was going to do in terms that were easy to understand and what the expected outcome would be. He is very thorough and efficient. When the work was completed, my heating system was back to working perfectly. Thank you, Brad
Response from PDM Plumbing, Heating, Cooling Since 1885:
We're thrilled Brad provided such excellent service! His punctuality, thorough explanation, and efficient work reflect our commitment to customer satisfaction. Thank you for the wonderful 5-star heating and whole home humidifier review, Kurt!
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Chris is so nice, trustworthy, personable and efficient! Great employee and excellent service!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your wonderful 5-star furnace maintenance review, Cheryl! We're delighted to hear Chris provided such excellent service. We value your trust and will pass along your kind words to Chris. Happy holidays!
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Replaced sump pump. Tested for safe operation and cleaned the work area.
Sump pump repair. The customer was concerned that the pump is running nonstop. I found the check valve is holding, and the pump is operating at this time.
Replaced a faulty sump pump. Tested for safe operation and cleaned up the work area.
Installed Pro Series sump pump in the basement. Recommended to install a battery backup sump pump system for added protection of a remodeled basement. Tested the pump for safe operation, cleaned up.
Commercial sewer and drain cleaning. The sewer line that picks up the employees' bathroom, men’s shower, and laundry sewer line was backing up through the floor drain in the employee bathroom. I rodded from a clean out in the employee bathroom floor and was able to get the line open at about 35’ out. I continued to run water for the next 30 minutes while rodding line in and out from 20’ out to 65 or 75’ because it was a difficult run of pipe to rod. Flushed all toilets, urinals, ran the showers, utility sink, and all lav faucets for 30 minutes with no backup. Everything is working as it should.
Sewer and drain cleaning. Basement laundry and the upstairs kitchen that the laundry was tied into were backed up. I was able to rod from a basement clean out about 10’ and get the line open. Ran the laundry faucet for 10 minutes after with no issues. Also powder room lav faucet on the cold side had a drip. I tightened the packing nut of the faucet and it seemed to stop the drip. If issues happen with faucet again she will call back.
Furnace tune-up and safety inspection. Cleaned and serviced 2 furnaces. One in the attic. Replaced the AprilAir 401( space guard) filter in the basement furnace. Tested all mechanical components. Cleaned all sensors. The basement furnace is from 1997. System is working adequately for its age at the moment. The attic furnace I tested all mechanical components. Cleaned all sensors. Found standing water in the drain pan. Vacuumed out all the water. Found drain stubbing not pitched correctly. Shimmed tubes up for now; however, the drain should be replaced. The system is clean, heating, and working adequately at this time. Giving customer estimates for the drain pan safety alarm float switch and new basement furnace.
Commercial sewer and drain cleaning. The main sewer line is backed up. Also replaced the o-ring on the flush valve, Rodded sewer line, and it is open. Replaced leaking spud and spud coupler kit.
Pump repair. Loose no hub band on the vent line for the ejector pump. I replaced the NuHub band with a new one.
Commercial plumbing repair. Took apart standing tub side wall to replace hand held shower wand that was getting kinked. I also installed a Moen adjustable shower head with different spray modes. Tested everything and everything is working as it should. Also recaulked the shower wall.
Traced out gas lines. Repair roof top HVAC unit. The unit that heats suite 203 thermostat is dead, and needs batteries installed in thermostat.
Furnace tune-up and safety inspection. Tested all mechanical components. Cleaned all sensors. Cleaned all pressure switch hoses and inlets. Cleaned/washed out the condensation trap and all hoses. Tested gas valve voltage and inlet/outlet pressures. Tested thermostat. Checked inducer and blower motor amperages. Replaced the furnace filter that the customer provided. Replaced the ignitor due to a heavy amount of corrosion. System is clean, heating, and operating quietly / properly at this time. Performed free inspections.
Cleaned and serviced furnace. Last visit on plan. Tested all mechanical components. Cleaned all sensors. Tested gas valve voltage and pressures. Found HSI very corroded. Customer agreed to replace part. Customer was also mentioned her thermostat was acting up. Replaced thermostat using p200. System is clean, heating, and operating properly at this time. Customer will need to renew plan in spring. Performed free inspections
Customer mentioned blower motor making a humming noise. After diagnosing, confirmed blower wheel was actually making the noise. Replaced wheel under warranty and noise has stopped happening. Will need to return in spring for ac start up,( condenser is installed). Will also need to get back to customer about quotes for replacing return drop that’s all rusted. He was considering in February. System is clean, heating and operating quietly.
