Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Myrna! Thank you so much for taking the time to leave a sewer and drain cleaning review! Glad Brad could help get the drain flowing in the right direction! We value your opinion and appreciate your feedback. Thanks again for trusting PDM!
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John was on time, knowledgable and worked quickly!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your wonderful 5-star water backflow annual testing review! We're delighted that John provided excellent, timely service with his expertise and efficiency. We value your business and appreciate you taking the time to share your positive experience.
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John was prompt and polite. He explained options fully.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your wonderful 5-star review, Mary Jo! We're delighted that John provided you with prompt, polite sump pump service and clear explanations of your options. Thanks again for trusting PDM. We're here for any plumbing, heating, or cooling questions.
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Brad went above & beyond to help me (living 2 states away). Very good with work & communication! Outstanding guy!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Melissa! I'm thrilled that Brad provided such excellent service installing a new exhaust fan for the basement bathroom. We pride ourselves on strong communication and dedication to our customers, no matter the distance. Your kind words mean a lot to our team!
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Very helpful & dillegent
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you so much for the kind words and the 5-star review, Cathleen! We're thrilled to hear that John was helpful and diligent with your furnace and smoke detectors. Your safety and comfort are our top priorities, so it's great to know everything was handled to your satisfaction. If you ever need us again (or just have any questions), don't hesitate to reach out—we're always here to help. Thanks again for choosing PDM and for taking the time to share your experience!
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Got right to business and found the problem also gave the furnace a good cleaning Very professional and more importantly knowledgeable
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi John, thank you so much for the kind words and this wonderful heating maintenance review! We're really glad Chris could get right to the issue, give your furnace a thorough cleaning, and get everything running smoothly again. It's always rewarding to hear that professionalism and knowledge came through—those are things we pride ourselves on. Appreciate you taking the time to share your experience. If you ever need anything in the future, don't hesitate to reach out!
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He was nice and po lite A ND fixed the problem In a few minutes. Very Professional,
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Nancy, so much for the kind plumbing review! Great to hear Brad sorted out your toilet problem quickly and smoothly. It means a lot to hear that you found the service professional, polite, and efficient ?? Appreciate you taking the time to share your experience — happy to help anytime you need plumbing, drain cleaning, heating, or air conditioning assistance in the future!
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Chris worked on our industrial pressure washer & repaired it in a very timely manner. Very happy with his services.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Jim, so much for the kind review and for trusting PDM with your industrial pressure washer! We're thrilled to hear that Chris was able to get it repaired quickly and that you're very happy with the service. It's feedback like this that makes our day and motivates the whole team. If you ever need help with any plumbing, heating, cooling, or air quality service equipment, don't hesitate to reach out—Chris and the PDM crew will be ready to assist.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Mark, thank you so much for the kind words and the 5-star heating service review! Glad Chris could get your boiler sorted out smoothly. It was a pleasure working with you — appreciate you taking the time to share your feedback! If you ever need us again (hopefully not too soon in this cold weather!), don't hesitate to reach out.
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PDM has been a wonderful service provider for us for many years. They are so very dependable, customer-focused and extremely competent in all that they do. They also help to anticipate future issues and address them before they become a real problem. Besides all that, they are just the nicest people!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, CJ, so much for your wonderful review and for trusting PDM Plumbing, Heating, Cooling Since 1885 with your home's comfort for so many years! We're truly honored to hear that our team has consistently delivered dependable, customer-focused service while being proactive about potential issues—that's exactly the approach we've strived for since 1885. Your kind words about our competence and the genuine niceness of our people mean the world to us. It's customers like you who make what we do so rewarding. We look forward to continuing to take great care of you and your home for many more years to come. If there's ever anything we can help with—big or small—please don't hesitate to reach out. Warmest regards, The PDM Team
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Communicate was spot on (text message followed with a phone call) Showed up on time Very clean-put down plastic, cardboard and drop cloths Explained the process from start to finish
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the wonderful 5-star furnace repair review, Mike! We pride ourselves on clear communication, punctuality, cleanliness, and thorough explanations. Your feedback means a lot to our team. Thanks again for your trust in PDM.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Lynda. Thank you for your drain service review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. Thanks again for trusting PDM. Brad will be happy to learn about your 5 Star review!
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Always good working with. Goes straight to job and that's that
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Nancy! We appreciate your kind sump pump review and are delighted you value our efficient service. We strive to complete every job promptly and effectively for all our customers. Thanks again for your trust!
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Work was done quickly. Happy with the service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your 5-star review, Evelyn! We're thrilled that you're happy with Brad's quick sump pump service. We strive to deliver excellence for all our customers and appreciate your positive feedback. Thanks again for trusting PDM!
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John was courteous efficient and did an excellent job. Very pleasant. Would want him back
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Replaced kitchen faucet and laundry tub faucet on 2nd floor. When we return for HVAC replacement, need to bring new Kolher toilet hand.
Furnace repair. Intermittent heat call. Found the ignitor and flame sensor very corroded and working intermittently. Also found the evaporator drain cracked and not attached. Discussed all options with the customer. They decided to join our maintenance membership and have both parts replaced and the drain repaired for now. Performed tune-up and safety inspection on furnace, tested gas valve voltage and pressures. Cleaned all pressure switch hoses and inlets. The system is from 1993. Providing a customer with an estimate for a replacement due to age. The system is clean, heating, and operating adequately at this time. Performed free inspections. The customer will have a spring/ac visit of 2026 remaining on the current plan.
Inspected water softener, set up. Sent estimates
Sewer and drain cleaning. The main sewer line backed up for the whole house. It is slowly going down. It is a 55’ run to get to the exit of the basement foundation from the toilet, and another 80 to 100’ from the foundation to the street. No cleanout visible outside. Something was here prior to me, and I tried finding a cleanout because the ground was freshly dug up. I will return tomorrow. If the line is clear to the rod from the basement cleanout, we will proceed; otherwise, we will need to use a rod from the basement cleanout. I told the customer not to use anything in the house. Returned today to the rod and sewer line, which had drained. Was able to get the line open, but after a camera of the like, there is a major issue with water standing in 4’ line from the end of the foundation to a 4x6” tie in roughly 6
Intermittent heat call, found HSI very corroded and also found blower motor capacitor extremely low. Customer agreed to replace both parts. Tested System. System is heating and operating properly at this time.
Both toilets in women’s bathroom off cafeteria were not working when I arrived. They are both exoflush pressure assist tanks and had sediment filters that were clogged at supply line insert. I pulled inserts and cleared sediment and bled both toilet supplies of sediment. Reinstalled sediment filters and everything is working as should now
Commercial plumbing repair. Frozen water line to the cold side of the lav burst through the wall. I had to remove the entire vanity top and backsplash, disconnect all plumbing to the sink, and pull out. I then had to bust out the block wall 6’ up from the floor to find the burst line. I cut out the bad section of pipe and replaced 6” sections with 2 propress couplings. I had to remove the mirror from the wall to access the copper water line for repair. After the repairs, I tested both hot and cold lines, and they held pressure. I then reinstalled the vanity top and backsplash, connected all plumbing, and tested. I then siliconed a piece of Vat wall covering over the hole I made until a new mirror is installed. Everything is cleaned up, tested, and working as it should.
Installed customer supplied flexible sump line outside.
Water backflow annual testing. Tested and certified RPZ operation.
Furnace repair. Added support to filter rack.
Water heater repair. A 3-year-old water heater is making a popping noise due to sediment at the bottom. It’s impossible to drain because duct work is right up against the drain. Recommend doing nothing; when replacement is necessary, ensure the drain is accessible on the new unit. Please schedule a quote to excavate and replace the pipe to the septic tank.
Boiler service. Performed a complete flush of the steam system and replaced the sight glass. Will set up a maintenance plan in the spring.
Install a new exhaust fan for the basement bathroom.
Installed furnace in attic, had to remove coil. Need to check A/C charge in spring. Need to locate gasket for kitchen faucet.