Communicate was spot on (text message followed with a phone call) Showed up on time Very clean-put down plastic, cardboard and drop cloths Explained the process from start to finish
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Lynda. Thank you for your drain service review! We're always striving to provide the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. Thanks again for trusting PDM. Brad will be happy to learn about your 5 Star review!
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Always good working with. Goes straight to job and that's that
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Nancy! We appreciate your kind sump pump review and are delighted you value our efficient service. We strive to complete every job promptly and effectively for all our customers. Thanks again for your trust!
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Work was done quickly. Happy with the service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your 5-star review, Evelyn! We're thrilled that you're happy with Brad's quick sump pump service. We strive to deliver excellence for all our customers and appreciate your positive feedback. Thanks again for trusting PDM!
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John was courteous efficient and did an excellent job. Very pleasant. Would want him back
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Excellent- very professional- Friendly- would call Chris every time.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Chuck, for your kind words! We're thrilled that Chris provided such excellent piping repair service. Your 5-star review means a lot to our team, and we look forward to serving you again soon.
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Chris was very polite, professional and very detailed in explaining my problem that I was having with my Water Softener. This guy even made himself available on Christmas Eve , who does that no service man that I know of. I highly recommend this Company when you are looking for professional service at the highest level.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Kevin, for your kind words! Yes, Chris is a great guy and we're proud that he could assist you on Christmas Eve with your water softener needs. Our team is dedicated to providing exceptional service for all your plumbing, heating, and cooling needs. Thanks again for trusting PDM. Here's to a wonderful new year!
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Chris is so knowledgeable and helpful. I appreciate PDMs expertise and wouldn’t trust my heating systems to anyone else.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rachel! We're delighted by your kind words about Chris and our team. Your trust in our heating expertise means everything to us, and we look forward to continuing to provide exceptional service for all your heating and plumbing maintenance in the new year!
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Brad was on time. Very nice and knowledgeable about the problem with the clog in the sink. Also, explained what needed to be completed. Then cleaned up everywhere that got messed up.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary! We're delighted that Brad arrived punctually, addressed your sink clog professionally, and maintained cleanliness throughout the service. We value your 5-star review and appreciate your trust in our team.
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Chris did a great job for us on both units. As always he explained what needed to be done. He completed the work in a timely fashion.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Barb, for your kind 5-star review! We're thrilled that Chris provided excellent service on both units and kept you informed throughout the process. We pride ourselves on timely, professional work. Thank you again, Barb, for your trust over the years.
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Brad was great and was able to get through an obstruction in the plumbing pipes. He explained things that were found and answered my questions.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the wonderful sewer piping review, Brenda! We're delighted that Brad provided excellent service by clearing your plumbing obstruction and taking the time to explain everything thoroughly. We value your feedback and appreciate your trust in our team. You'll be receiving your estimate soon. Here's to a great new year!
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Brennon did fine work. I was very pleased.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Pamela, for your 5-star boiler service review! We're delighted to hear that Brennon provided excellent heating service and that you were pleased with his fine work. Your satisfaction is our priority. Thanks again for trusting PDM. We wish you a great new year!
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Chris was very helpful and explained everything to me!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Amy! We're thrilled you had a great experience with Chris and appreciate your kind furnace maintenance feedback. Our team is dedicated to providing clear explanations and helpful service to all our customers. Here's to a safe, comfortable new year!
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Excellent service & highly recommend !
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Jim! We're delighted you had an excellent plumbing experience and appreciate your recommendation. Your satisfaction is our priority, and we'll continue working to deliver the exceptional service you deserve. Happy holidays!
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I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team
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Commercial heating repair. In dorm #2, I found a fuse blown on the power switch that controls the pump. Need to get into thermostat-locked boxes. Nobody knows where the keys are. The pump does work for dorm 2 when jumped. Got access to the thermostats, turned them both up; they were set to 70, and the pumps all started working. The office registers both started heating up, and the thermostat in the lower girls' dorm changed batteries; it started heating up as well. The two thermostats in dorm one, the left one controls the pump and dorm, too, which therefore controls, I believe, the registers in the offices next to dorm two, while the other thermostat controls the registers in the maintenance area behind dorm one/laundry room. Boilers are only getting to 155° before they hit the limit and reset. Will add a boiler tune-up kit.
Commercial sewer and drain cleaning. Rodded the women’s bathroom from clean out in the last stall. Hit blockage at the same location as numerous other visits. Everything is open and draining as it should. Need Dave to communicate with Lynette about next steps to correct the plumbing issue underground that both Dave and I are aware of, and what we think is the best plan of attack, which is breaking up the floor at the wye in the kitchen area and repiping in PVC to elevate further drainage issues
Septic drain clogged. Septic tank just pumped out. The main septic sewer line going towards the tank was blocked. Pulled the toilet on the first-floor powder room and rodded from there. Hit the blockage about 25’ out, and the system opened. Reset the toilet and flushed both toilets numerous times with no issues. Everything is cleaned up and working as it should. I can only assume that because of the septic tank being full, it did not allow toilet paper to run out of line and became stuck in the system prior to the tank. I let the customer know that it is common to have drain-cleaning issues after the tank is pumped out.
Sewer and drain cleaning. I found the bathroom sink backed up on the middle level of the home, which is also tied into the upper-level lav. Rodded sink from pulled trap, and everything is working as it should now
Sewer and drain cleaning. Pulled toilet in first-floor powder room and rodded 3” line with 3” cutter head. Hit an issue at the connection area of the outside clean-out. Could not rod from outside because the cleanout was 1-way directional and could not access it going towards the house. Drain line is open.
Commercial heating repair. Repair supply power to furnace, removed the bad switch, and restarted the unit.
Boiler repair. I found a faulty thermal couple on the boiler and replaced it. When the boiler heated up, I blew down the low-water cutoff. I shut the burners down, and I also blew our skimmer valve. Recommend the customer call and schedule her boiler for a full tune-up.
Furnace tune-up and safety inspection. Cleaned all sensors. Tested gas valve voltage and inlet/outlet pressures. Found multiple issues. Corroded ignitor and flame sensor. Changed the very dirty furnace filter that the customer provided. Because the filter is dirty, the blower motor has overheated at least once, and oil has dripped onto the undercarriage of the blower housing. The blower motor capacitor is also outside the acceptable range and needs to be replaced. Also found the flue pipe had rusted through an elbow joint, allowing fumes to leak into the home. The furnace is from 2004. Giving customers multiple estimates for repairs and/or replacements. The customer will still have an AC/spring visit remaining on the VIP service plan. Performed free plumbing inspections.
Plumbing repair. PVC vent making noise on copper pipe. No charge.
Toilet repair. The toilet in the master bath on the first floor is leaking at the seal. I replaced the wax ring, and everything is working as it should.
Commercial plumbing repair. Remove shut-off valves on the bathroom and cap all three water lines.
Damper was locked up, will check for availability. An HVAC damper is a movable plate or valve located within the ductwork that regulates, redirects, or stops airflow. These devices are crucial for balancing temperatures across different rooms or zones in a home.
Furnace repair. Cleaned and serviced furnace. 96% Champion furnace. Due to no heat call. Upon arrival, the system was not making a connection at both pressure switch safeties. Cleaned all sensors. Cleaned all pressure switch hoses and inlets. Found a bunch of water in the inducer motor. Also found water in the clear collector box/ trap. Disassembled the inducer from the exhaust pipe, removed it from the system, and removed the collector box. Washed both components out. The collector box had algae buildup. Reassembled/resealed everything. Tested gas valve voltage and inlet/outlet pressures. The system is clean, heating, and operating properly at this time. First visit on the new VIP service plan. They will have the 2026 ac/spring visit remaining on this plan. Performed free inspections.
Commercial drain clog. Ejector pump not working again. Pulled the pump for the 2nd time in a couple of weeks, and again the inlet impeller was fully clogged with tampons. I’m not sure if this ejector pump only serviced this suite, but I let the female employees in the office know again that they can not be flushed down the toilet. Everything cleared from the impeller and pump, hooked back up, and is working properly.