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Brennon did a great job explaining what should be done. And doing it.
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Brennon was outstanding. Called 15 minutes prior to arrival and worked diligently all day on our furnace replacement. Walked me through everything I need to know and assured me if I had any problems or questions, it would be taken care of. Very professional service all around! PDM pricing was very reasonable and the office is very easy to deal with. I will be a forever customer going forward.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Jim, we're thrilled to hear such positive feedback about Brennon and your overall furnace replacement experience! It's wonderful to know that he went above and beyond to ensure your satisfaction. Your kind words about our pricing and office staff are also greatly appreciated. We're committed to providing exceptional plumbing, heating and cooling service, and it's rewarding to hear that we've met your expectations. Thank you for choosing PDM! We look forward to serving you for many years to come.
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Great job installing grab bars. Thanks Pete!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Carol! It’s wonderful to hear that Pete provided excellent service installing your toilet safety grab bars. Your safety and satisfaction is our top priority, and we’re delighted that you’re happy with the results. Thank you for taking the time to share your positive experience and for choosing to install the helpful grab bars.
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We’ve dealt with PDM, primarily Chris Spotafora for years, decades. Always gives excellent service. Very professional and answers all my questions and concerns. A customer for life.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Mark & Diana for your air conditioner repair review. We're thrilled to hear such wonderful feedback about Chris and the PDM team! It's fantastic to know that you've been a loyal customer for years and that Chris has consistently provided exceptional service. We truly appreciate your kind words and business. Thank you for sharing your positive experience!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you so much, David, for taking the time to leave a review! We're thrilled to hear that you were happy with your recent AC maintenance service. We take pride in providing our customers with high-quality service, and it means a lot to know that our efforts are appreciated. We look forward to keeping your AC running smoothly all season long and to maintain your furnace in the winter.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you so much, Theresa, for taking the time to leave aa air conditioner maintenance review! We're thrilled to hear that you were happy with Brennon's service. We take pride in providing our customers with high-quality service, and it means a lot to know that our efforts are appreciated. We look forward to keeping your AC running smoothly all season long.
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Very nice and professional.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Melissa for your positive air conditioner maintenance feedback! Brennon strives for excellent service, and we're delighted to hear that he met your expectations. We look forward to serving you again in the fall for your furnace safety inspection.
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Very friendly and informative, went out of his way to get the job done.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Anthony, we're thrilled to hear that you had such a positive air conditioner maintenance experience! Our team strives to provide exceptional service, and we're delighted to know that Brennon went above and beyond. His dedication to providing excellent service is truly appreciated. Thank you for sharing your experience and for your business! We look forward to seeing you again in the fall for a furnace safety inspection.
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Wendy, we're thrilled to hear that you continue to receive great service. Thanks for sharing your positive toilet repair experience! Our team strives to provide exceptional service, and we're delighted to know that Brennon went above and beyond. His dedication to providing excellent service is truly appreciated. Thank you for sharing your experience and for your business!
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Response from PDM Plumbing, Heating, Cooling Since 1885:
Sue, we're thrilled to hear about your 5 Star air conditioner repair experience! Our team strives to provide exceptional service, and we're delighted to know that Brennon went above and beyond. His dedication to providing excellent service is truly appreciated. Thank you for sharing your experience and for your business! We look forward to seeing you again in the fall for a furnace safety inspection.
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Pete our service tech was great. Very knowledgeable very pleasant. My only surprise was the $89 for dispatch fee when I was told $89 was the diagnostic.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Michael, thank you so much for your kind water softener service review! We're thrilled to hear that Pete was able to provide excellent service. His knowledge and pleasant demeanor are valuable assets to our team. We understand your surprise regarding the $89 dispatch fee. There might have been a misunderstanding in communication. The $89 diagnostic fee covers the cost of Pete's time diagnosing the problem on-site. The separate dispatch fee helps cover the additional costs associated with sending a technician to your location, including vehicle maintenance, fuel, and potential tolls. Would you like us to connect you with a representative who can provide a more detailed breakdown of the fees? They can also answer any other questions you may have. Thank you for your feedback and for choosing our service. We appreciate your business!
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Pete did an exceptional job installing a new outside hose bib.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the fantastic plumbing service review Steve! We're so glad you were happy with master plumber Pete's service. He takes a lot of pride in his work, and we appreciate you recognizing his exceptional installation of your new outside hose bib faucet.
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Very professional and friendly
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the fantastic plumbing service review Steven! We're so glad you were happy with master plumber Pete's service. He takes a lot of pride in his work, and we appreciate you recognizing his faucet repair experience. Thanks again for choosing PDM. We're here for any plumbing, heating or cooling maintenance.
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Although everything appeared to be functioning properly, John was providing explanations to the issues that happened. Very prompt service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Mary for the kind words! We're glad to hear John was able to quickly address your clogged drain issues and ensure everything was working properly. We appreciate you taking the time to leave a review. We are always here for any plumbing, heating or cooling maintenance you may need. Cheers!
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Slight noise coming from fan motor when motor is all the way up to run rpm. Will have to speak with ken from Rogers and Chris to verify.possibly bad motor or noisy bearing in motor. Possible change variable speed motor. Need to call on Monday to Rogers n verify through Chris .
On 7/25/24 completed job but have slight leak on cpvc going up to the shower arm, need to return tomorrow with parts because CJ took off with the cpvc stuff. Returned 7/26/24 to repair leak. Read can of glue which said to let cure for 6 hours for hot water applications so customer should wait to run water for 6 hours to test.
Relief valve seems to be opening because expansion tank is waterlogged and house has a check valve making it a closed system. Provided quote to replace expansion tank and relief valve.
Checked exhaust piping for tankless heater, found water in line, cleaned out. Unit has an ignition failure code also, checked igniter and flame sensors, all ok. Contacted technical support, found water in gas valve and pressure switch, unfortunately not under warranty due to presence of water. Need to replace gas valve and atmospheric pressure switch. Dave to provide repair pricing. Will discount diagnostic price off of repair.
Cleaned, washed out, and serviced condensing unit. Tested capacitor, contactor, fan motor amperage and compressor amperage. Capacitor was below acceptable range and replaced using a 45/5. Refrigerant was below acceptable range as well. Added 1/12 lbs of R410 refrigerant to achieve accurate efficiency range. Customer signed up for maintenance program. One visit is being used today and one visit will be remaining for fall of 2024.
Pulled toilet and noticed the flange wasn’t secured to the floor even though there were screws in it, went below and saw water damage to the wood. For the short term ran new screws in which worked but repairing the floor is recommended. Also customer should consider a new toilet, it looks as though it will leak from the bolts that attach the tank to the bowl.
Drain cleaning. Successfully rodded shower through floor drain.
Install new energy efficient furnace with great warranty. Test for safe, efficient operation. Clean work area and recycle old furnace.
Toilet repair. Replace fill valve, flush valve seal and supply line for toilet.
Warehouse plumbing repair. Replace piping, valves and air compressor.
Install customer supplied trim for previously installed shower faucets in basement
Installed safety grab bars in first and second floor washrooms near toilets.
Faucet repair. Replace cartridges on old two handle Kohler tub/shower valve. Water heater repair. Replaced anode rod in water heater to resolve rotten egg smell.
Air conditioner maintenance. Cleaned, washed out and serviced condensing unit. Tested capacitor, contactor, fan motor amperage and compressor amperage. Everything is in accurate working condition. Checked refrigerant levels. R410a refrigerant was in accurate efficiency range. Performed free inspections. Customer renewed annual maintenance program. Will have both fall and next spring visits prepaid.