Always good working with. Goes straight to job and that's that
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Nancy! We appreciate your kind sump pump review and are delighted you value our efficient service. We strive to complete every job promptly and effectively for all our customers. Thanks again for your trust!
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Work was done quickly. Happy with the service.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your 5-star review, Evelyn! We're thrilled that you're happy with Brad's quick sump pump service. We strive to deliver excellence for all our customers and appreciate your positive feedback. Thanks again for trusting PDM!
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John was courteous efficient and did an excellent job. Very pleasant. Would want him back
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Excellent- very professional- Friendly- would call Chris every time.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Chuck, for your kind words! We're thrilled that Chris provided such excellent piping repair service. Your 5-star review means a lot to our team, and we look forward to serving you again soon.
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Chris was very polite, professional and very detailed in explaining my problem that I was having with my Water Softener. This guy even made himself available on Christmas Eve , who does that no service man that I know of. I highly recommend this Company when you are looking for professional service at the highest level.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Kevin, for your kind words! Yes, Chris is a great guy and we're proud that he could assist you on Christmas Eve with your water softener needs. Our team is dedicated to providing exceptional service for all your plumbing, heating, and cooling needs. Thanks again for trusting PDM. Here's to a wonderful new year!
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Chris is so knowledgeable and helpful. I appreciate PDMs expertise and wouldn’t trust my heating systems to anyone else.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Rachel! We're delighted by your kind words about Chris and our team. Your trust in our heating expertise means everything to us, and we look forward to continuing to provide exceptional service for all your heating and plumbing maintenance in the new year!
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Brad was on time. Very nice and knowledgeable about the problem with the clog in the sink. Also, explained what needed to be completed. Then cleaned up everywhere that got messed up.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Mary! We're delighted that Brad arrived punctually, addressed your sink clog professionally, and maintained cleanliness throughout the service. We value your 5-star review and appreciate your trust in our team.
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Chris did a great job for us on both units. As always he explained what needed to be done. He completed the work in a timely fashion.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Barb, for your kind 5-star review! We're thrilled that Chris provided excellent service on both units and kept you informed throughout the process. We pride ourselves on timely, professional work. Thank you again, Barb, for your trust over the years.
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Brad was great and was able to get through an obstruction in the plumbing pipes. He explained things that were found and answered my questions.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the wonderful sewer piping review, Brenda! We're delighted that Brad provided excellent service by clearing your plumbing obstruction and taking the time to explain everything thoroughly. We value your feedback and appreciate your trust in our team. You'll be receiving your estimate soon. Here's to a great new year!
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Brennon did fine work. I was very pleased.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Pamela, for your 5-star boiler service review! We're delighted to hear that Brennon provided excellent heating service and that you were pleased with his fine work. Your satisfaction is our priority. Thanks again for trusting PDM. We wish you a great new year!
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Chris was very helpful and explained everything to me!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Amy! We're thrilled you had a great experience with Chris and appreciate your kind furnace maintenance feedback. Our team is dedicated to providing clear explanations and helpful service to all our customers. Here's to a safe, comfortable new year!
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Excellent service & highly recommend !
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you, Jim! We're delighted you had an excellent plumbing experience and appreciate your recommendation. Your satisfaction is our priority, and we'll continue working to deliver the exceptional service you deserve. Happy holidays!
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I had two plumbing issues that needed to be addressed. I called PDM, and they sent out John Moon. From the moment of meeting Mr. Moon, I felt very comfortable with his professionalism and knowledge. My first issue was a small leak that was starting at the washing machine to the shut-off valve. John could of just tighten the bolt and left it at that, but engaged me in a discussion about looking forward at the situation. No pressure, it was my call, and I decided to err on the side of caution and just replace the valve itself. Problem solved, no more leak. My second issue was a major leak at the drain site of my bathroom sink. This was a new remodeled bathroom and I had two plumbers out trying to solve this leak. John immediately noticed that it was a poor design on the hardware of the drain located under the sink. He recommended a push-button drain stopper. I had seen these on the internet, but was unsure if they functioned better than the standard drain configuration we are used to having. After much discussion, John ordered me one to match my faucet, installed it, and I couldn't be happier. I had issues with this new sink from the get-go. I was constantly buying drain cleaners due to the constant slow draining of water. I always thought that the pipes were always backing up. It was the poor design of the German design drain that I had the contractor install during the remodel. Now, thanks to John, the water drains like a waterfall. LOVE it! My only mistake? I wasted money on having other plumbers come in an attempt to fix the drain. I could have saved $500 in the long run by just calling PDM, pay to fix the drain once, saving money in the long run. Thanks PDM and John Moon!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Joan, thank you so much for taking the time to share this detailed and thoughtful review—we truly appreciate it! We're thrilled to hear that John Moon made you feel comfortable from the start and took the time to explain everything clearly, without any pressure. It's exactly the kind of proactive, forward-thinking approach we strive for: not just fixing the immediate problem, but helping customers make informed decisions that prevent bigger issues down the road. We're especially glad that the push-button drain stopper turned out to be the perfect solution for your remodeled bathroom. It's frustrating when a new setup doesn't perform as expected, and we're proud that John was able to diagnose the design flaw quickly and get it resolved once and for all—no more slow drains or wasted drain cleaner! We're sorry you had to deal with multiple visits from other plumbers before getting it sorted, but we're honored that you chose PDM in the end and that we could save you from further headaches (and expenses). Your kind words mean a lot to John and the entire team. We'll be sure to pass them along—he'll be delighted to hear how happy you are with the results. If anything else comes up (plumbing or otherwise), don't hesitate to call us first this time. ?? Thanks again for your trust and for recommending us! Warm regards, The PDM Team
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Brad arrived right on time with everything he needed to start work. He greeted me with a smile and introduced himself. He explained in detail exactly what he was going to do in terms that were easy to understand and what the expected outcome would be. He is very thorough and efficient. When the work was completed, my heating system was back to working perfectly. Thank you, Brad
Response from PDM Plumbing, Heating, Cooling Since 1885:
We're thrilled Brad provided such excellent service! His punctuality, thorough explanation, and efficient work reflect our commitment to customer satisfaction. Thank you for the wonderful 5-star heating and whole home humidifier review, Kurt!
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Chris is so nice, trustworthy, personable and efficient! Great employee and excellent service!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for your wonderful 5-star furnace maintenance review, Cheryl! We're delighted to hear Chris provided such excellent service. We value your trust and will pass along your kind words to Chris. Happy holidays!
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Filled (3) - 2" bathroom pee traps with water. Surveyed building for any other signes of sewer smells, could not find anything else but the traps. If problem continues, we will have to do a smoke test.
Capped off 2 cast iron radiators, filled system and found 2 more broken radiators. Needs complete replacement. Returned and capped another radiator and air checked system, per customer. Refilled system and started boiler. No warranty on repairs.
Upstairs duct has a duct blower attached to it. Wire came out of wire nut. Rewired the whole connection. System/ duct blower is operating and heating properly at this time. No charge via tech.
Customers private home has a couple issues. First being a leak on his soaking tub with jets in master bathroom. Customer is going to move large kitchen table directly below area and remove his own drywall for inspection once area is able to be inspected. Second issue is customer has an issue with hot and cold water mixing in home on all fixtures in master bathroom The rest of the home does not seem to be affected except for kitchen sink minimally. I was not able to get water to mix at kitchen faucet but customer told me it happens on occasion. After speaking with Chris we are going to replace the shower cartridges in master bathroom and see if this fixes the issue before proceeding further. The customer would like to replace all three cartridges upstairs and get new trim kits as well. 2 shower trims and 1 tub shower trim. Customer would like us to send him an option or 2 in brushed nickel prior to making decision on which one. The valves are pricephister and I have pics on my phone.
Service 2 furnaces, 2 humidifier service, need to return with new humidistat, replaced humidistat.
Toilet in men’s room in far right stall was blocked up with toilet paper. I showed mark the abundance of toilet paper used for single use and he is going to have a talk with the employees. Augered toilet and flushed toilets numerous times with no issues. Only the toilet was blocked up not the main line. Everything working as should now.
Need to return next week and install biget and water heater. Returned and installed customer supplied biget , installed new outlet in bathroom for biget.
Found system short cycling. Removed and replaced flame sensor. Reset system. Tested / cycled unit. System is heating and operating properly at this time.
No heat call. Found HSI was broken/exploded. Replaced HSI. System is back up and heating properly. Replaced furnace filter that customer provided. Also found blower wheel is making a loud humming noise. Ordered wheel and will come back out Tuesday to replace under warranty Replaced blower motor/wheel due to loud humming via warranty. Customer mentioned thermostat was acting up lately and she agreed it was time to replace that as well. .
Commercial sewer cleaning. I sent the camera down the line from the cleanout in the women’s room, only to find it clogged upon arrival. Opened up other cleanouts to see if they were holding water to determine where the blockage was. Rodded from the cleanout in the women’s room to clear the blockage. Used the camera again to find no apparent issues with the line. Also, rodded the slop sink. Drains are flowing and I cleaned up the work areas.
Sewer and drain cleaning. The main line that the laundry and kitchen are tied into was blocked underground in either a 2 or a 4” pipe. After rodding out all the cables multiple times, the line opened, and water in the floor drain dropped. The blockage was in the branch line only, not in the main line leaving the house, because after flushing the toilets multiple times, the water level in the Sanitary line did not rise. On my first visit here last week, the blockage was before today's issue, as the water was fully backed up in the laundry tub, and the line would not drain before I rodded. Today, the laundry and kitchen were draining, but did not back up in the laundry tub or the floor drain.
Toilet repair. The Sloan optimum flush valve was not working when I arrived. The customer said they wanted a flush valve with a handle. I installed a Sloan model 116-1.6XL flush valve. Everything is working as it should now.
Furnace repair. Inspected the furnace and found soot in the exhaust pipe closer to the chimney. Maybe it was causing the pressure switch to act up. Went through everything and tested the system 4 times. The unit is starting and shutting off automatically as it should at this time. No charge via tech.
Toilet repair. Install a new floor flange and a leveled floor.