Gave explanation of what needed to be evaluated about present cooling system & difficult to obtain freon for old unit. Gave full estimate for new unit including installation costs.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks, Cathleen, for your AC service review! We're happy we could clearly explain the situation with your existing AC unit, especially regarding the difficulty of sourcing R-22 (Freon) for older systems. Our goal is always to provide transparent information and a clear path forward, which is why we included a full estimate for a new, high-efficiency AC replacement and installation. We're happy you decided to upgrade your old system! You'll be happy with our installation! Thanks again for trusting PDM! We're here to keep you safe and comfortable!
Overall Experience
Quality
Price
Convenience
Very professional and did a great job. My cat even liked him.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Tom, we're so glad to hear you had such a positive experience! Thank you for taking time to share your bathroom faucet repair review. We're especially happy to know Pete's professionalism shone through and that he did a great job getting things back to normal. And a purrfectly happy cat is always a bonus! We appreciate your business and look forward to serving you again with any plumbing, heating and cooling maintenance in the future.
Overall Experience
Quality
Price
Convenience
Recently during my semi-annual inspection I got the news I was expecting regarding a 24 year old furnace. I decided to get a new one, as the PDM quote was fair and competitive. My technician Brennon finished the work on the appointed day and did a great job. He was very thorough, informative, and knowledgeable. I highly recommend.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Dear John, thank you so much for your kind words and for taking the time to share your positive heating experience with PDM! We're thrilled to hear that Brennon did such a fantastic job installing your new furnace. We strive to provide exceptional service and it's always gratifying to hear that we've met our goals. Brennon is a valued member of our team, and we'll be sure to share your feedback with him. Thank you again for choosing PDM. We appreciate your business and look forward to serving you in the future.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Really appreciate how quick PDM could mobilize, diagnose, and fix the issue I had. Got me back up and running with minimal impact to my home and work from home schedule. Best to work with!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Brian, we're stoked to hear you had a positive experience with PDM! It's always rewarding to help our customers get back on track, fast. Thanks for the kind heating service review!
Overall Experience
Quality
Price
Convenience
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks for taking a moment to share your commercial water heater service. Great to hear Pete took good care of you and resolved the problem! Thanks again for trusting PDM for your plumbing and heating service!
Overall Experience
Quality
Price
Convenience
Very impressed at the skill and results from my recent shower valve replacement service. Required creativity and special care to get this job done. Really appreciate all the time and respect given to this project
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Brian. We're thrilled to hear that you were impressed with John's work on your shower valve replacement. It was a challenging project, and we appreciate you recognizing the care and attention he put into it. Your satisfaction is our top priority, and we're glad we could deliver excellent results. Thank you for choosing PDM!
Overall Experience
Quality
Price
Convenience
Prompt service & fully explained options
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Cathleen, thank you so much for your kind bathroom plumbing review! We're delighted that you were satisfied with our plumbing service. We look forward to assisting you again in the fall for your furnace safety inspection. Thanks again for your trust!
Overall Experience
Quality
Price
Convenience
Very nice and professional.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you Melissa for your positive air conditioner maintenance feedback! Brennon strives for excellent service, and we're delighted to hear that he met your expectations. We look forward to serving you again in the fall for your furnace safety inspection.
Overall Experience
Quality
Price
Convenience
Very professional and friendly
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you for the fantastic plumbing service review Steven! We're so glad you were happy with master plumber Pete's service. He takes a lot of pride in his work, and we appreciate you recognizing his faucet repair experience. Thanks again for choosing PDM. We're here for any plumbing, heating or cooling maintenance.
Overall Experience
Quality
Price
Convenience
Knowledgeable & thorough inspection of my Air Conditioner. Fully explained his findings.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Hi Cathleen. We're thrilled to hear Brennon was knowledgeable and explained his air conditioning maintenance steps clearly! Understanding your AC is important. Thanks for taking time to share a review and for trusting PDM. If you have any plumbing, heating or cooling questions in the future, please don't hesitate to call.
Overall Experience
Quality
Price
Convenience
Mr. Spotofora did a great job! He was straightforward and articulate in detailing the problem and his suggested remedy. The work was completed in good time and at a fair price. I would recommend.
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you John for your kind words and recommendation! Happy to hear Chris made the AC repairs and got you back to normal quickly. We appreciate your trust and are glad we could help. If you have any further questions or concerns, please don't hesitate to reach out.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Very thorough & professional while very pleasant .
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thank you so much Cathleen for your kind review! We're thrilled to hear that you were pleased with our technician's work on your furnace. We take pride in offering thorough and efficient service while maintaining a friendly and positive approach. Please let us know if there's anything else we can do to ensure your complete satisfaction with your heating and plumbing system. We value your feedback and appreciate your business!
Overall Experience
Quality
Price
Convenience
I cannot thank Chris and PDM enough for addressing my furnaces needs here in the coldest time of winter. Chris quickly diagnosed the issue, had the parts and know how needed to fix and now my home is warming back up nicely. Peace of mind is why I choose PDM!
Response from PDM Plumbing, Heating, Cooling Since 1885:
Thanks Brian. Peace of mind is indeed the foundation of everything we do at PDM. We know that a reliable furnace is essential for comfort and safety, and we're dedicated to providing you with the highest quality service to ensure that peace of mind lasts. We're always here to help if you need anything in the future.
Overall Experience
Quality
Price
Convenience
Sump pump service. A water leak appears to be coming from a hole in the foundation where the pipe is leaving the basement, not the pipe itself. Chipped away loose concrete and applied hydraulic cement, which will hopefully create a seal and resolve the issue. The customer declined free inspection because he’s busy.
AC repair. A customer called with a loud noise from the outdoor A/C unit. Inspection showed this to be an older unit. Recommended replacing due to age and condition. Provided estimate for new cooling system. Owner approved. Advised the customer that someone will reach out to schedule.
Replace pro series 1/3 hp sump pump with deluxe float
Sump pump repair. I got the hose hose-washed, sump pump pit cleaned out, and cycled the system. The pump came on and off at this time. I gave the customer an estimate for pump replacement. At this time, she is holding off. Pump cycled for about 20 minutes while I did a free customer inspection.
AC maintenance on 20 year 20-year-old system. Clean, tested and tuned. R22 refrigerant is charged properly. The customer asked for a 2.5-ton AC system estimate.
Replace the existing water softener. Test for safe operation. Clean up and remove the old water softener.
Service A/C for season. Unit is R22 system, suggested replacement. Inspected Hot water heater in crawl space. Unit is 2008. Sent estimates
Customer was nervous about gas leak from new washer and dryer install, there are no leaks at this time. Customer declined free inspection because he needs to leave. Also he is interested in getting a new condenser and possibly furnace in the future.
Toilet repair. I came out for the master bath toilet leaking. When I arrived, there was no sign of water. The cleaning lady said something was leaking and shut off the angle stop to the toilet. After turning the angle stop on and flushing the toilet 10+ times, there is no sign of water anywhere or signs that there was. I emptied the tank and inspected tank for cracks, with none visible. I spoke to the customer and explained that after inspection for 25 minutes, there is no sign of water, and I can recommend tightening everything on the toilet and replacing the supply line. I tightened everything and replaced the supply line, and told the customer if the leak reappeared to call us and we will make it out as soon as we can.
Commercial plumbing service. Changed water filter on drinking fountain and reset filter button on fountain/refill station in hall outside of kitchen Changed the water filter in the break room kitchen for the coffee maker. The filter was under the kitchen sink Replaced 1/4” supply water line in main kitchen lobby to coffee maker.
Commercial plumbing repair. The 4x2 rubber mob basin gasket looks to be leaking from mob basin to basement. Need to install new 4x2 rubber mob sink gasket on mop basin.
Bathroom faucet repair. Replace Moen posi-temp cartridge in second floor hall bath with customer supplied part.
Furnace repair. No heat call. Found blower motor locked up and was blowing fuse when trying to engage. Customer wanted quotes for new furnace and or full system. They are considering quotes and will get back to us.
Replaced two water filters for Kuerig coffee makers and one for south hallway drinking fountain/bottle filler.