Service not done yet but headed in right direction

Tony from Knoxville, TN

My first impression was not good. I called in on a Friday expecting same day service as the website claims, only to be told it would be Monday. Monday comes around and someone shows and tells me I need a jetting (though he never climbed under the house or looked at anything except to show me a pricing list). I asked about the $99 special on the website and am told my problem is too big for that (again, after never looking at anything). I call Paul at your office and am told the same thing. By now I have had a slow drain problem for four days and tell them to go ahead, though I am not happy with the price. Tuesday two guys show, and these two look like plumbers and talk like plumbers, and not a salesman. They climb under the house and on the roof and try to run the jet down through the vent, and then come to me telling me they can do the work, but what I really need is to have a camera run down through the pipes and see really what is going on, and if there is another problem, jetting might make it even worse. These two guys (Doug and Daniel) actually made sense and sounded like plumbers that were interested in providing a quality product that would solve my problem. So that is my next step to schedule a camera to see where we really are. I still have a slow drain, but think the camera idea is the best bet right now. I also suggest make the coupons on your website say exactly what they mean. Right now they are misleading and project a negative image of your company when they are not honored.

Should have called PipeWrench 1st

Tom from Knoxville, TN

Plumber gave me great free advice on fixing shower valve. Turns out had major pipe problems including leaks. Replaced old galvanized pipe with pex. Tough job done very professionally.

Great service installing new HVAC unit

Tom from Knoxville, TN

After free review of HVAC unit, time for a new one. Installation was scheduled quickly, went very well. Extremely pleased!

5'x10' hallway bath remodel

Joe from Knoxville, TN

Damien was friendly, professional & represented the company well. He seemed to have a handle on what we wanted to have done pretty quickly. We just got a quote on the job so far, it was a bit surprising so we'll see where this goes...

Plumbing

Mike from Knoxville, TN

Great service

Dixie from Knoxville, TN

great

Richard from Knoxville, TN

Great service

Hershel from Knoxville, TN

water on ground

Jack from Knoxville, TN

I was told what the problem was, and what the fix was.

Professional service.

Steve from Knoxville, TN

Mike did a fine job installing my tankless water heater. The price for the water heater unit and the labor were a little higher than a couple of other estimates, but Mike was available to do the work right away (we had a leaking water heater and we're leaving town in a few days, so needed it installed ASAP) and he is a Master Plumber which gave me some comfort level.

Excellent service

John from Knoxville, TN

Michael, who fixed my toilets and installed a new water pressure valve, was a true professional. He explained to me about the company, his background, the services what he was going to do and explained the prices. He wore his boot covers and cleaned up everything after his services were complete. Excellent and professional service. I'll definitely use Pipe Wrench Plumbing again, if any problems arise around my condo. Thank You, Jon Utermark

great service

Carey from Knoxville, TN

he keep us informed as what the problems we had and how and at what cost would be needed

very professional

Dean from Knoxville, TN

Jamie explained everything he did very well.his appearance and knowledge was very good.

Great job

Gale from Knoxville, TN

James did a great job modifying the utility room to add a stackable washer and dryer and utility sink.

Jerry is outstanding

Jim from Knoxville, TN