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Overall Experience
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Overall Experience
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Thank you, Thank you, Thank you!!! Top notch service from a top notch technician. Tom exemplifies what "Service" means. He did not just clean my system and run out the door, he examined all components of my system, identified what should be just cleaned or replaced based on the age and condition of the components. Some likely would have failed during the upcoming winter season had Tom not expertly performed the service. People like Tom are why we have been loyal Point Bay customers for over 15 years. You do things the right way. No one in the industry can match Point Bay's professionalism, service, and value!! Keep up the outstanding work
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a customer of point bay for over 35 years,never let me down,best service and most reliable company out there,thanks again point bay,keep up the good reputation!
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Fran is a great person and equally great employee for point Bay. He is personable, caring, and Has helped me understand the needs for service/ equipment in the future.
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Great service from Fran. Very knowledgeable and explains exactly what the problem is. He gave me sound advice on condensation also in a vaulted wall. In the future I will specifically ask for him if I have a heating/ac problem.
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Everything OK. Gave me straight answers to my questions and made recommendation regarding tank removal
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Will switch our home service from Sears to POINT BAY
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Long time customer set up an appointment for their annual maintenance on their air conditioner, and furnace which is included in their service contracts. Charlie went out the following day, and cleaned both units and replaced the necessary parts to ensure the customer gets the maximum efficiency out of the units.
Customer who uses us for oil called and inquired about a new AC unit. With two technicians we were able to install a 2 ton Airtemp condenser and coil in one day.
Long time customer requested their annual tune-up and maintenance done on their steam boiler. Tom S came out and cleaned the unit, replaced the necessary parts and made sure the unit was in good working condition for the up coming winter season.
A long time customer called regarding that her Air-Conditioner wasn't properly cooling the house. Tom arrived and was able to clean the coil, and test the Freon levels, and determined her unit had too much Freon in it. Tom was able to get the unit working as it should be.
Long time customer called regarding two of their air- conditioners making loud noises, our service technician Charlie was able to diagnose the problem and we were able to track down the original parts and replace them.
A new customer called Point Bay Fuel regarding a no air conditioning down stairs, and to do an annual pre-season on both air-conditioners. The service technician Charlie was able to discover it was the breaker causing the issues, and serviced both air conditioning units for the customers.
Tech performed cleaning and preseason.
Fuel delivery for residential customer heating their home with an oil boiler
Completed a Fuel Oil Delivery as part of the service to a customer
Fuel delivery for residential customer heating their home with an oil boiler
Home heating oil service delivery next day or sooner
Answered this company's inquiry on heating oil delivery prices
Quality fuel delivered by an oil company that cares, means more heat using less oil
