We first heard about Priced Right Heating and Cooling from a trusted neighbor, so when it was time to gather bids for a new HVAC system, we gave them a call. We had been getting regular service with another provider, but every service call felt like an upsell was required, which was getting old. The other company's bid appeared to be the newest technology and seemed reasonable, but we thought we should get at least one other bid, so we called Jim. Right from the start, Jim gained our trust by explaining the pluses and tradeoffs of different technologies and different manufacturers, based on his 30+ years of experience. He told us which brands he rarely saw make it past 10 years and which brands were still going long after. We received a real education in a helpful and not condescending way. We felt like our decision could be driven by what was sufficiently good and not overkill, rather than other companies' tricky pricing structures that push you towards the most expensive unit. We were already pleased with Priced Rite, but their real value showed once the unit was installed and the cash had changed hands. We have two units to cover our house, and one of them seemed to be louder than the other. It wasn't a lot, but the noise coming through the closest vent was distracting. Jim came over, assessed the problem, and immediately started working through the possible manufacturing errors. He replaced a wheel, and when that didn't take care of it, he replaced the blower motor, all at no charge to us. At this point, I figured I'd just have to get used to the faster blower on a two-cycle furnace. But he insisted that he wanted us to be happy, and gave us time to think about it, reminding us that we had a two year parts and labor warranty. When we made the final call to them, they came and replaced the entire unit, and then added additional soundproofing to the first chamber of the air handling system, again at no extra charge to us. We are absolutely stunned at the level of service this company provided to us. I know that the occasional mistake is made in any manufacturing process, and he wouldn't have recommended this brand to us if he didn't think it was the best. But if we had to get the rare bad unit, we consider ourselves the luckiest of the lucky to be working with Priced Right, where WE are the ones who got to decide when everything was finally done, and they kept proactively working with us until we were satisfied, and kept a positive "can do" attitude the whole way through. We cannot recommend Jim and his installers enough!
