My toilet was leaking downstairs my neighbors ceiling was coming down. He came and looked atvmy neighbors ceiling and realized the problem. Had to take the roilet off to repair the leak. Only had to wait 2 days and the technician was very nice. Solved the problem. I have had the service for years. Some years I really need it others Not at all but when you need it there here in 2 days. Very happy with the Service.