Response from Primus Heating and Air Conditioning LLC:
Thank you for the amazing review. We really do appreciate it.
Overall Experience
Quality
Price
Convenience
Response from Primus Heating and Air Conditioning LLC:
Thanks for your generous review.
Overall Experience
Quality
Price
Convenience
I would "definately" use again and refer to others.
Response from Primus Heating and Air Conditioning LLC:
Thank you for the review. It is much appreciated.
Overall Experience
Quality
Price
Convenience
I called Primus Heating and Air Conditioning because my air stopped cooling. They were at my home as quickly as possible to resolve our problem. I was texted a time of arrival, which was right on time. They worked quickly and efficiently until our air conditioning was working again. All the work was done at a very affordable price. Thank you for a Great Service.
Response from Primus Heating and Air Conditioning LLC:
Thank you for your kind review. We really do appreciate your business.
Overall Experience
Quality
Price
Convenience
Helped me in a professional timely fashion. Thanks
Response from Primus Heating and Air Conditioning LLC:
We thank you for your review. But we here at Primus Heating and Air Conditioning LLC strive for 5 star excellence. If we came up short please feel free to contact Marc at anytime to discuss were we fell short. Thanks for taking the time for our review.
Overall Experience
Quality
Price
Convenience
Mark fit me into his schedule on short notice and had things up and running again in a matter of minutes. Affordable and friendly service.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Marc explain what was needed and why. He even showed where the defect was. I recommend him to anyone that is having heating and air issues.
Response from Primus Heating and Air Conditioning LLC:
Thank you for your kind words. We appreciate your business.
Overall Experience
Quality
Price
Convenience
I have used Mark Primus at 3 different houses now and he has always been able to fix the issue at a reasonable price. He has always been knowledgeable, professional and courteous. The best in business as far as I'm concerned.
Response from Primus Heating and Air Conditioning LLC:
Thank you Donna for those awesome comments. We love customers like you who have entrusted us in serving their comfort needs.
Overall Experience
Quality
Price
Convenience
Prompt, efficient, reasonably priced HVAC service. Highly recommend Primus! Mark is professional and knowledgeable.
Overall Experience
Quality
Price
Convenience
Excellent experience with a person that took my health and family health seriously. Very respectful .
Response from Primus Heating and Air Conditioning LLC:
I want to say thank you from everyone here from Primus Heating and Air for trusting us for all your comfort needs.
Overall Experience
Quality
Price
Convenience
I have been using Primus for years and never had bad or upsetting service.
Response from Primus Heating and Air Conditioning LLC:
Thank you so much for your kind words. It’s very nice to see kind words like that. Thank you again.
Overall Experience
Quality
Price
Convenience
2 ton heat pump package unit not turning on. Found multiple issues. Bad thermostat ( would not adjust temperature when pressed ) , control defrost board would not send control voltage even after thermostat replacement and a intermittent issue with a pipe sensor for the heat pump.
Customer complains of trash inside ducting and has concerns of breathing in containment’s. Found two returns not being filtered, found one large return unattached in crawl space and found two supply flexible run outs in bad shape. Also did a quick measurement of the home and it appears the current system is severely oversized. Will quote duct upgrades to customer.
Split system heating and cooling with an 80% gas furnace in the attic. Customer complaint was sporadic heat. Found filters clogged and a weak blower motor run capacitor. Replaced capacitor and cleaned the flame sensor. System is now operational.
Single split system heat pump. System running without compressor functioning. Found a swollen dual capacitor.
Nordyne split system heat pump running without the compressor. Found dual capacitor swollen. Checked refrigerant pressures and cleaned condensation drain pipe with a small hand pump.
Found the Blower Motor run capacitor weak. The indoor air filter was the incorrect size and the system was slightly under charge. Had to charge system with 2lbs. of R-22 refrigerant.
Customer stated that local gas company was called because of a gas smell. After the repair the gas company started the ICP gas package unit and they noticed the burners burning strangely. We noticed an object in one of the gas burner orifice. We pulled the burners and remove a dead bug lodged in one of the burner offices.
Customer stated their overflow pan was leaking in the attic area and onto their ceiling. Found man drain clogged and cleared drain and vacuumed water from overflow pan. Informed customer of a tune up of their system since it wasn't tune up in five years. Cleaned dirty condenser coil because of a very higher than usual condensing liquid pressure. Replaced a weak blower motor run capacitor. After cleaning pressure on high side lowered. Charged system with the correct amount of R-22 refrigerant.
Trane evaporator coil leaking refrigerant. Coil was ordered from Trane factory and delivered to the local Trane DSO. Installed the new evaporator coil under Trane factory part warranty. Charge system with the required amount of 410 - A refrigerant.
Customer states the blower motor is not working. Found the indoor blower motor on a Tappan airhandler operating but running very slowly and becoming extremely hot. Found the indoor blower motor to be bad. Replaced the motor with a new 1/3 horsepower motor.
Goodman Gas Package unit not heating. Found pressure switch open.
Heat pump package system. Ducting damaged by an animal in the crawl. Burnt element on the heater auxiliary kit.