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Overall Experience
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Convenience
Technician Show concern in he's Job. Ask questions about the problem and communicate about he's performance.
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Response from RESSAC Climate Control:
Thank you for the feedback, Brittany!
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The gentleman that came in, was polite and let me know when he would begin the work. It was actually done very quickly he was not in the way or anything. We have had not problems since appreciate the service.
Response from RESSAC Climate Control:
Hi Ester, thank you so much for the great feedback of Milton's visit last week. We strive to deliver a positive experience on every service call, and we're glad to hear that our technician was able to provide that for you.
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Response from RESSAC Climate Control:
Thank you for the review Laura, we appreciate the feedback on Philip's visit!
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better than most, very through. I have noted on several occasions I need a call in advance of the service and we are closed form 12 to 1PM. Still not receiving calls and this tech (probably did not have guidance) showed up at 12:45
Response from RESSAC Climate Control:
Hi Cindy, thank you for the feedback. I'll bring the issue of advance notice to our service managers to try and prevent this problem from reoccurring on future visits.
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Was very professional, explained everything, fixed the problem promptly. Even came on a federal holiday, could have come on a regular work day, but very much appreciated.
Response from RESSAC Climate Control:
Hi Sam, happy to hear that our technician was able to get your unit up and running again efficiently with the new control board. Thank you for the wonderful feedback!
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Milton came today for his second maintenance visit, and he was very professional.
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