Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Sergio services my entire market and I’m lucky to run into him every few months. He’s communicative and always let’s us know what service he is performing and always asks if there is anything else he can help us with While he is there. Jenny Craig Los Angeles/Ventura county is super lucky to have him!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Technician Show concern in he's Job. Ask questions about the problem and communicate about he's performance.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Our customer in Antioch, California, requested service for their handdip ice cream freezer as it was getting too cold on one side, preventing staff from scooping easily. Our technician arrived and started inspection, and while troubleshooting spoke with our customer's facility management company. Tech was informed that both handdips were actually in line to be replaced shortly. After conferring with the onsite manager, our technician left the unit as-is to avoid additional repairs costs since a new freezer was on the way.
Dispatched our refrigeration technician to a pharmacy in Hemet, California, for a unit not keeping temp. Upon arrival found that a vendor supplied system was running high temps. Unable to make repairs due to unit being provided by supply vendor, but did clean coils to help bring down pressures. Coil cleaning was successful, temps dropped to expected -10. Advised MOD if any additional issues to call vendor supplier.
A Merced, CA, customer requested emergency refrigeration service for their Turbo Air cooler that wasn't keeping proper temperature. Upon arrival our technician found the unit running and reading 32, expected temp. Tested main controller, thermostat and tested again RESSAC supplied thermometer. All temps accurate, verified no apparent leak issues or electrical failures. Advised MOD to contact EMS to confirm their readings are accurate versus actual temperature onsite. Job complete.
Received a report of a cooler alarming in Lakeport, California. Our technician troubleshooted the system after finding it at 45 degrees and found it iced up. Deiced and determined that the temperature control setting was higher than customer requirements. Lowered setting to 37* with a 5* dead band. System online and operating normally.
Dispatched our Tulare County, California, refrigeration tech to a customer reporting that their freezer wasn't holding temperature. After inspecting the system, our tech found that the unit was low on refrigerant and showing an error code on the controller screen. Repaired the refrigerant leak and reprogrammed the controller, repaired wiring. System back online and freezing product.
Approved freezer repairs completed in Carlsbad, California today. Our technician performed a standard leak search to locate a refrigerant leak on the discharge valve. Replaced the leaking valve, pulled a vacuum and recharged the system. Freezer online.
A pharmacy in Daly City, California, reported that one of their refrigeration units was no holding temperature. Upon arrival our tech found the unit iced over inside and temping at 4 degrees. Removed counter-top unit and de-iced. Inspected system for leaks or damage and found none. Unit is back to freezing temperatures.
A cash advance store requested service for their HVAC unit that was no longer heating. Our tech troubleshooted the system, and found that the York unit had tripped the breaker due to a control board intermittently failing. The board is under warranty per previous replacement in early 2020. Board will be ordered as warranty item and replaced. Customer aware of status.
Dispatched our San Francisco area refrigeration technician to a customer reporting that their dairy cooler was freezing product. Upon arrival, our tech investigated the complaint, finding the internal thermostat set to 31 degrees and too low for non-frozen products. Adjusted to 36 degrees and confirmed all other components were operational. Unit working normally.
Our Selma, California area technician responded to a refrigeration request at a pharmacy today. The freezer had been leaking and considerable ice had built up. Ice was melting and refreezing during every defrost cycle, causing water to leak. After inspecting the system, found that the drain tube heater misaligned and not positioned properly in the drain tube. Fixed heater position, confirmed part is running correctly, and cleared ice/leftover water. Freezer is online and leak issues resolved.
Dispatched our technician back to a pharmacy in San Jose, California, to continue installation work on a new split system. Condensing unit was lifted onto roof, and both evaporators mounted. Communication wires installed. Line set will need to be completed and pumps installed. Return work scheduled.
