I could not be more pleased with the service I received today from your company. From the initial phone call I had with Lisa, I knew that I had called the right company for the job. She was extremely friendly, polite, and understanding of my situation due to an equipment malfunction. She put me in contact with the on-call technician so he could confirm that he had the necessary parts for the job. After he arrived, he was very pleased to inform me that the part was still under warranty from carrier which saved me $700. It is very rare to find a company that is willing to do what they can for their customers to save money and provide excellent service like I received today. I could not be more thrilled with the service I received from either individual and was pleased to sign up for an extended service contract. I will definitely recommend you to everyone I come in contact with from here on out. Thank you again for remedying my issue and for showing me yet again that there are still great people in this world that take pride in their work and still put the customer first.
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They’ve always come out right away when we called - even nights and weekends, for emergency calls. Friendly staff. Reliable.
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They actually were a day earlier than quoted. Had us back up and running despite the high temperatures they had to work in. Polite and professional all the way. I look forward to years of service with RS Andrews.
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Was pleased with the explanation of the issues that needed attention also the time that was taken to give this customer service.
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John, the service technician was on time and discussed the results of the inspection and services. Very thorough and not rushed. Answered all questions. Looking forward to his next visit.
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Out office was so warm everyday. we called R S Andrews and John Falkenberg came and had the issue addressed and fixed promptly.
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Once again, John promptly and completely solved our A/C issue. His expertise has helped us many times over the years, so we never worry about getting our A/C problems resolved. I strongly recommend R.S. Andrews (formally Covert Aire).
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Sales call. Free estimate for a new HVAC system.
Working after hours on 2 hvac systems. Warranty on both
Checking on a customer who had some issues in the past.
New Ac INSTALLED found small leak repaired under warranty
2nd opinion found slow drain and small nick in wire
