3617 Clearview Parkway
Atlanta, GA 30340
770-454-1800

Local Reviews
for decatur, ga

Rated 4.7 out of 5 stars based on 20 customer reviews

Map of Decatur GA

Premature Condensor Coil Failure


-

In July, 2014 R. S. Andrews replaced a condensing unit at my home. In June, 2016 the system stopped cooling and I contacted R. S. Andrews regarding the problem. A technician responded and his evaluation of the problem indicated that the system was low on refrigerant. The technician added refrigerant and the system was returned to service. Further investigation indicated that the cause of the problem was a leak in the condensing coil that was installed in July, 2014. The manufacturer of the condensing unit provided a 10-year warrant on the condensing coil. However, the warrant on the labor to replace the coil was only 12 months. R. S. Andrews ultimately replaced the defective coil at an initial cost, including the service call to troubleshoot the problem, of $770.00. Following the completion of the work I discussed the problem and associated repairs with R. S. Andrews Service Manager. It was fairly clear that the root cause of the failure was a latent manufacturing defect in the coil that was installed in July, 2014. It seemed unreasonable that there should be a labor charge for replacing a component with a 10-year warrant that failed in less than two years. The R. S. Andrews Service Manager agreed and he refunded the entire cost of the repairs. R. S. Andrews remained open minded regarding the circumstances associated with this specific problem, and subsequently resolved the issue in a fair and reasonable manner.