Very friendly and helpful- no hidden charges, quote is what you pay. Instant relief - my only wish is that I had called sooner!
Overall Experience
Quality
Price
Convenience
Cleared clog via cleanout. Explained they will continue to have issues until repair is performed via estimate provided
Was able to clear mainline via clesnout on side of building. Performed camera inspection and noticed there was a damaged section of pipe approximately 80’ away from cleanout which is what was leading to clog. This section appeared to be collapsing and had large amounts of build up leading to the clog. Strongly recommend performing spot repair on this section of pipe and explained to customer that they will continue to have clogs until this issue is addressed
Customer wishes to have two separate estimates Moen for renovating an office space with and the other for adding a woman’s bathroom off of the men’s bathroom
Customer wished to have her secondary bathroom remodeled to includes new acrylic tub/shower enclosure as well as new flooring, vanity and paint. Original invoice was for installation of acrylic shower walls but customer wished to change to tiled walls. Changed original estimate to cover the new scope of work
Was able to clear clog. Ran water for several minutes and everything was draining properly. Performed camera inspection and saw that customer had two severe root intrusions in sewer main approximately 4’ apart from each other. . Was not able to push camera past second root intrusion. Due to access I was not able to to put a blade on on cable snake to clear out roots better. Recommended performing spot repair on the two root intrusions and installation of cleanout. Once spot repair is done then we will be able to follow up with camera inspection to view the condition of the rest of the line. Customer will continue to have issues with clogs until roots are removed
Fill valve for master toilet was not working properly and not filling toilet tank with water. Replaced fill valve and flushed toilet several times and everything was working properly
Upon arrival there was large amounts of water pooling in closet to the left of the front door as well as the flooring right when you walked into the unit. Inspected laundry room and saw there was a hosebib that had a steady drip, tightened hose bib to stop leak. Performed subsurface listening to water line stub outs and walls and did not appear to be any leaks in the potable water system. Attempted to ran camera via roof vent and laundry line but wad unable to bet a clear picture of the condition to the drains due to the large amounts of build up. I believe there is also a break somewhere in the drains allowing the water to surface. Recommended performing descaling and drain cleaning to be able to inspect the condition of the drains and well as performing a smoke test in order to determine if there are any breaks in the line allowing the water to exit. This unit has just been remodeled and had a bathroom eliminated. There are several different areas on where the water could be coming f
Was able to clear clog via snaking. Performed camera inspection and saw there was a large root intrusion and offset right before sewer line enteres septic tank between units 5 and 12. Recommend performing spot repair on sewer main in order to prevent future issues. Customer will continue to have clogs until issue is fixed
Inspected water heater for gas leak. After talking with customer support we found one of the gaskets connected to the gas manifold had failed. Replaced gasket and turned water heater back on. Didn’t detect any other gas leaks
Contacted customer support and after explaining the situation they explained that we needed a digital manometer in order to test the pressure of the gas coming into the unit. Due to not having this specific tool customer support was unable to help diagnose which valve had failed. Customer support did say tankless is under warranty still and can mail out repair parts once after running test with the Manometer. Due to our technicians not having this tool on our van we recommend calling another company that does. Or we can purchase the tool and come back at a later date to perform the testing at a later date
Snaked customers sewer main from cleanout. Performed camera inspection and saw customer has roots and orangeburg pipe. Recommended addressing the issue via the previous estimate given
Customers tubular drains under kitchen sink came apart causing water to flood out cabinets under kitchen sink. I noticed P trap tail peace was to short so I added an extension peace and re connected the drains. Ran water for several minutes and didn’t see any further leaks.
After speaking with another Rinnai customer service agent that was able to properly help diagnose the issue, he sent us the correct replacement parts. The first part that was replaced was the copper heat exchange unit. That was the main issue that was causing water to run inside the unit. The second was the three different O rings for the copper lines that run down from the heat exchange unit and plug into the valves. The last part that was replaced was the ventilation with a 2 in 90 cap to prevent rain from pouring into then unit. What I noticed after removing the tape is that the reason for it is that the previous installer should have raised the tankless appropriately 2 inches higher in order for the vent to be properly stubbed outside. I was at least able to still install the new vent as best as I could. But raising the tankless was not included in the contract, an estimate can be given if the owner would like us to raise it. After reinstalling the unit I turned the unit back on t
Upon arrival tenant told me that she was without hot water for 2 days and the error code on the tankless water heater was showing 79. I removed the cover plate to see the inside of the water heater and noticed that there was moisture inside the unit. I dried the unit with towels and hairdryer for a while. After drying, I reset the tankless and turned it back on. The unit was functioning correctly again and producing hot water into the home again. It’s hard to say exactly where the water was coming from. I spoke with Rinnai customer support to figure out what is causing the moisture. From the information I gathered from them is that it’s a process of elimination to figure out the problem. What could be causing the is a O ring that has gone bad. If the issue occurs again then the next step would be to order the replacement parts.
Customer wishes to have an estimate for a complete master bathroom remodel Performed full master bathroom remodel as specified in contract