Mark was very knowledgeable and thorough with my boiler. I learned a few new important things too!
Response from Skylands Energy:
Sandy: Thanks for the kind words and 5 star review. Sharing knowledge with customers to assist with future incidents is as important as being there for them and fixing problems. Ed Miller
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Larry showed up within an hour, diagnosed the problem, had the necessary parts for replacement on his truck, done in an hour. Have used for years. Will continue to do so
Response from Skylands Energy:
Richard - we always want to exceed our great and loyal customer's, like yourself, expectations. Thank you for your business --- "you can depend on us" - Ed Miller
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Steve was very nice and professional. He assessed and explained the the problem immediately as well as fixed it very methodically and efficiently. My heater is up and running and I am very happy with the service he provided. Thanks very much to Tonya for squeezing me into the schedule so quickly this morning. I really appreciate it.
Response from Skylands Energy:
Dayna; Thank you for the kind words and 5 stars. Steve is a consummate dedicated HVAC Master Technician and Tonya a fabulous customer service person. I hope we always exceed your expectations with great customer care. Ed Miller
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Very polite, cleaned up after himself, a nice knowledgeable man. Hope we get him next year!!
Response from Skylands Energy:
Sharon; Thank you for the kind words and 5 star review. Larry is all of those fine qualities and we will make every effort to assign him to your calls when possible. Thank you for your business. - Ed Miller
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Response from Skylands Energy:
Carol; Thank you for the 5 star review. Larry always gives his best and he's quite talented as well. We appreciate your business ... Ed Miller
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I always get an immediate call back if my initial call goes to voicemail. Larry does a wonderful job in keeping my boiler running!
Response from Skylands Energy:
Sandy; Thank you for the kind words and 5 star review. We appreciate your business and I'm happy we are always responsive to your calls, Larry's technical proficiency is outstanding - one of our secret weapons in servicing wonderful customer like yourself. - Ed Miller
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Response from Skylands Energy:
Thank you for the 5 Stars and kind words for Mark. Yeah we kind of think he's special too. Thanks for your business we appreciate it. - Ed Miller
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As always,the service was good. The heating unit works fine and seems to be operating efficiently. I have been getting this service done by Skylands,and have never had a problem. They must be doing something right. The technician was very professional and courteous. I will continue to have it done yearly.
Response from Skylands Energy:
Don; Thank you for the kind words and 5 star review. We at Skylands feel "you can depend on us" is a commitment to high quality technical and customer service not just our tag line. WE appreciate your business and loyalty. Ed Miller
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It’s frustrating to have multiple techs give different answers to a problem and leave without the issue solved. What a relief to have someone know what to do and ensure it is fixed before he leaves.
Response from Skylands Energy:
LeeAnn; thank you for the kind words for Larry and the 5 star review. I'm glad we could resolve the issue completely. We appreciate your business and we're here whenever needed. Ed Miller
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Preventive maintenance on oil fired boiler
