Everything was good, the only two suggestions I would offer are: 1. If Skylands were to call a day or two before to remind the person that they are coming. 2. If the service tech were to give the customer his card or have his name on the bill or at least tell the customer who he is. If Mark did that I do not recall it. As for the cost/price I cannot rate that with out knowing what it is. There is no price on the statement/bill.
Response from Skylands Energy:
Thank you so much for your thoughtful comments! Coming as they do from a loyal (36 year) customer I will take them to heart. I appreciate your business, please don't hesitate to reach out any time you have a question or problem. Ed Miller
Overall Experience
Quality
Price
Convenience
Mark has been servicing our heating and cooling equipment since we moved here; in the mid 90,s. Mark has always been polite; courteous and helpful with any of my concerns; regarding my equipment. He informs me if any equipment needed to be replaced or ordered. Upon the completion of his work he always cleans up and makes sure we have no issues before he leaves.
Overall Experience
Quality
Price
Convenience
Joe was the best technician we have had come to the house and solve the issues we had with the radiators and the boiler
Overall Experience
Quality
Price
Convenience
I couldn't be more pleased! Ed Miller: In reading, to the extent you can, please ensure that you send Joe Reynolds whenever any service may be required under the current contracts at this address. Also, we'll see, but looks like we caught the corrosion before it got to the coil. Had it reached the coil, the replacement would have been onerous........
Overall Experience
Quality
Price
Convenience
Tech was very friendly and courteous. They came on time (within stated window) and cleaned up area when done.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Ryan Rubbo was able to quickly and completely replace the gauge glass on the boiler of our furnace, even though a plumbing technician elsewhere told me it couldn't be fixed. Ryan was knowledgeable, professional and pleasant and got the job done in less than half an hour. Very happy with his service.
Response from Skylands Energy:
Thank You for the kind words for Ryan and the 5 stars! We try every day to exceed expectations regardless of what others might say is impossible. We appreciate your loyalty and your business!! Ed Miller
Overall Experience
Quality
Price
Convenience
The service person was prompt, very knowledgeable and friendly. Also cleaned up the area before leaving. Would definitely recommend.
Response from Skylands Energy:
Thank You for the 5 stars and review. Ryan is a great representative for Skylands with our much appreciated customers like yourself. We're here whenever needed!! Ed Miller
Overall Experience
Quality
Price
Convenience
Our technician, Ryan Rubbo, was punctual, friendly, and efficient. He was very informative when asked questions and got the job done in a timely manner. 5 stars
Overall Experience
Quality
Price
Convenience
Mr. Ryan Rubbo was very knowledgeable and pleasant. He diagnosed the problem in quick order and was able to fix the problem. His experience and workmanship are quite evident, he knows what he’s doing.
Response from Skylands Energy:
Julian, Your well chosen words and the 5 stars are greatly appreciated. Ryan is an excellent HVAC technician and just as great of a person. We're lucky and proud to have him represent Skylands' with our customers. Wishing you and your family a Happy Thanksgiving.
Overall Experience
Quality
Price
Convenience
Larry Reynolds did a superb job of performing the annual boiler maintenance.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Larry was efficient and knowledgeable No complaints
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Routine maintenance while McLane boiler
Prime and start unit that had run out of oil
