I have used Southern Air now for over a year and I am also using the monthly Maintenance Membership, and I can honestly attest to the fact that I have never had a bad experience in any of my services. The response times for any of my calls for service have always been prompt. Every person that I have ever dealt with from the office personnel on the phone, to the service techs in my home for service, have been nothing but professional and extremely friendly. I would not hesitate to recommend Southern Air to anyone looking for a reliable, honest and professional HVAC company.