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Steven: the service tech who provided our service, had very strong personal protection that I found quite impressive compared to other service providers. He went over and above in my opinion to not only clean our units thoroughly but explained in detail some things we can do as preventative measures. I was very concerned about having anybody into my home being that i'm high risk for the corona virus. Steven showed me and my family great respect by being covered from head to toe. Thank-you Staton and specially to Steven.