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Tim was a great help to us in thoroughly explaining our heat pump system in our new home. His knowledge and ability to describe potential issues was done in an easy to understand manner and his recommendations are really useful e.g not overspending on replacement filters that actually might impair our system. During the maintenance inspection he checked every detail of our system. Tim is a real pro and a pleasure to work with. We signed up for a biannual inspection and hope we see him again!