Steven is always professional and knowledgable. He gives 110% during his visits and make certain that everything is running efficiently before he leaves the site.
Steven is an outstanding Technician. He is detailed and thorough in the execution of his work. He is also one of the best "troubleshooters" I've seen in any form of home service. He is methodical, takes in the client insight and asks good questions to get at probable causes followed by excellent work to resolve. He is also good at listening to customers and answering overall questions regarding systems and service. We have been clients of Staton H&A for over two decades and continue to be pleased with the support. Little frustration to see the price increases over recent years, but admittedly Staton prices had stayed very flat for a long time and probably due. Seems to be price increases all around in all services and would not move away from Staton on that premise alone. They have been solid, reliable and responsive for the 23 years of our relationship.
Tim was very informative, friendly, professional and polite. We want him every time!
Just finished the service so haven't had a chance to really give a complete assessment.
Our air conditioning stopped working in the late evening. The next morning, I called Staton to explain what we were experiencing. Steven came out that afternoon, discovered the motor had burned out inexplicably, and arranged to get a new motor and replaced it within the same afternoon - and all under warranty! I truly appreciate the dedication and service that Staton and Steven provided to get us up and running again in less than 24 hours.