Technician was knowledgeable and friendly. He diagnosed the problem right away.
Price quoted for replacement furnace was too high so have gone with another company. Also cost for inspection was higher than quoted. Had to pay $124 instead of $89 quoted
Nicolay was on time, respectful, and thorough in his explanations. I asked a lot of questions, and he answered them all in a professional manner. I was pleased with how today went. I appreciate the good service. Thank you.
We have been working with Supreme Air for several years now and have always had a great experience.
A condenser pump which had worked fine for years was suddenly no longer working when the technician completed his work and left the house. It was filled with gunk which he did not clean out, despite the high cost of the furnace humidifier maintenance annual contract. The result was a full pump reservoir, which causes automatic shutoff of the furnace, which happened to be on the 2nd coldest night of the winter (low 20s). I discussed my experience with Rodney so the company is aware that I was dissatisfied. Last year, the same tech handled the water feed tube in the humidifier device, and it was fragile and broke. Last year, he said I could just buy tubing at Home Depot to replace it. So I did that and his advice turned out to be completely false as what I really needed was a feed tube assembly kit and I learned how to replace it myself, with the aid of the manufacturer's parts supplier. This tech won't be coming here anymore, which was what I specified to Donna last year, but somehow that was overlooked and he showed up & I had another bad experience.
Joseph was awesome. Professional, intelligent and upfront.
Technician was very courteous, knowledgeable and efficient
Very poor customer service. Make promises but we are disappointed each time. Expensive and the work still isn’t done.
I spoke to Shelton Cartwright from Water Furnace. My neighbor is getting a Water Furnace geothermal system in his new house from Bay Heating and Cooling in Annapolis. We will use them for our future service needs. Alex refused my phone calls about the problems we have been experiencing about not coming to our home for prescheduled appointments. Go to hell!!!
During the daylight it was easily recognizable that the leak was coming from the king valve that was not all the way backseated and the cap was loose on it. I backseated all king valves and put thread sealer on the threads and tightened the caps up as tight as they would go. I also tightened the bottom flare a little bit but it had not appeared to be leaking. I pressurized to 450psi with dry nitrogen and used soap bubbles and electronic leak detector to see if there were any remaining leaks and there were none. I then evacuated the system and pressurized again with dry nitrogen and let it hold pressure then used the nitrogen to flush the lineset. I then pulled system into a <500 micron vacuum. I called Mitsubishi to see if any additional charge was needed and was told that the data plate was the only charge amount required. I weighed in 4lb 3oz and cycled the unit to heating. I left the indoor unit set to heat to 70 so that by the time the customer gets home they will see that it is wo
Return visit on 12/05/19 On arrival turn off the unit take the old flame sensor out installed new flame sensor rewire checked electrical connections turn the unit on checked voltage and amps checked electrical connections measured supply and return air temp in put 40,000 out put 38,000 temperature rise made for 30/60 DT I have 41 degrees checked all other electrical connections unit operating normal at this time. No payment collected.
On arrival found circulating pump on unit 1 load source out is short cycling,also checked circulating pump on unit2 load side and was running normal .i then spoke to customer and recommended replacing circulating pump before replacing circuit boards ,.units are operating normal at this time but they could stop again anytime. I also recommended replacing both systems due to age and shape.customer is getting a proposal . Customer didn't pay for pump but paid half for circuit boards .darlene and Jackie will work on correcting the invoice per darlene .
Replaced combustion fan motor. Tested unit in heat test mode unit now running properly. Job complete.
Replace wax ring on toilet in upstairs bathroom. Upon arrival found flange to be set right when they replaced the floor. Tested no leaks and secured to floor.
Installation code required 2" backwater valve in order to re-connect basement wash machine main sewer pipe as it is below sewer in street. Will require completely re build above ground sewer main in basement to accommodate backwater valve Reconnect both 1 1/2" PVC sump pump discharge lines in common discharge line
Up on arrival for no heat call found faulty flame sensor and clogged up flue vent . Needs new flame sensor, need to clean flue vent. Flame sensor Flue vent cleaning
Install 40 gal electrical water heater on third floor unit , old unit was a low boy had room for reg. Had to rework piping to fit
On arrival checked system operation.checked wires If they are crossed .checked refrigerant pressure .all I can think of to possibly solve overheating the space is to install a wireless thermostats on all units . Spoke to tech support and advised me to check if wires or line sets are crossed,also if the units are oversized.checked wires and linesets which were correct .also spoke to Troy and units are not oversized .
Replace board, TXV, and filter drier. Recover, recharge and test operations.
Performed pm on all units on site. Found User interface for Desert Aire 1 not showing but still following program, office will follow up with quote to replace. Found Tandem Compressors for Desert Aire 2 tripping contactor because they are grounded, need to be replaced. Office will follow up with quote. Found humidifier Solenoid for unit 3 not feeding water, quoting to replace. Found carrier HeatPump Outdoor fan running loud and overamping, quoting to replace. Finally, I found capacitors for Units 1, 2, 3, 5, and 6 out of spec, quoting to replace. All units are heating normally besides Desert Aire 2.
Inspected units for fall maintenance inspected and documented and system operations. Replaced the filters. Found units to be running properly no issues found.
Installed some of the tank less heater
Up on arrival Replaced gas valve on air handler that was condemned by previous tech . Finished installing gas valve, test system. System operating normal at this time.
Inspected all systems for fall season maintenance. Inspected and documented all amp draws and voltage reading.inspected and changed all filters. Units all running properly no issues found.