Will continue to do business with them
He was very good on a very hot day.
Yonas called to let me know his estimated arrival time. He arrived early. He was polite, courteous and knowledgeable. He did his work efficiently and thoroughly cleaned the work area. He answered my questions clearly and succinctly. Supreme Air is fortunate to have Yonas on their team.
Each employee that we dealt with was courteous and they knew their job. The clean up was thorough.
Yonis was very professional about the service. He took the time to explain everything to me and to answer my questions without appearing to need to get away fast to another appointment. I appreciated that. And, my compliments on what I think it is a good safety feature to send a message about the technician's arrival that includes a picture of the technician.
He serviced the unit and explained I needed my ducts cleaned. very professional.
Arrived same afternoon as the request. Made sure to cover under warranty.
Yonas was professional and courteous. He explained things to me and took his time to get the job done completely and correctly.
Replace kitchen trap tightened up garbage disposal
Finished installing duct transition, condensate line, and furnace flue piping. Pull vacuum on system down to 260 microns and recharged system with 3 lbs 14 oz of 410a. System operating with ideal pressures but high superheat due to space being so hot. TD is right at 20 degrees though.
Unit had been left off so there was no ice on the coil. I found the filter and evaporator coil were clean as well as the condenser coil. Unit has a txv metering device and was operating with 1-2 degrees subcooling and high superheat. I ended up adding 1lb 8oz of r410a refrigerant to achieve 10-12 degrees subcooling, 8 degrees superheat and 20+ degrees delta temperatures across the evaporator coil. Unit operating normal.
On arrival remove the old compressor put the new compressor breezed tested with nitrogen no leaks vacuum the unit put everything back connected new compressor wires harness installed right turn on the unit from mean breaker running for 5 minutes is short out. refrigerant leak out from the compressor ports disconnect everything checked compressor is hole in side compressor port. I was talking to Alex and we have to order new compressor with new wire harness unit is turned off from mean breaker also outdoor disconnect box unit is not operating normal.
Up on arrival found bad capacitor, installed new capacitor checked unit for operation, unit operating normal at the moment, Recommended hardstart kit and membership customer declined
Upon arrival I went to thermostats and found both zones at setpoint 72, but humidity is in the mid 60s for both zones. Per Alex I shut off power to system and swapped thermostats from master bedroom and guest bedroom next to it. When I removed master Tstat I found large air gap where wires are fed, sealed gap with insulation so it doesnâ€™t give false humidity readings, this Tstat uses temp sensor for temperature but Tstat itself reads humidity. Guest bedroom Tstat didnâ€™t have a gap, insulation was already inside. Then I went to attic and reattached bypass duct. Calibrated bypass so customer doesnâ€™t hear air pressure. Returned power to system and programmed each thermostat. Per Alex I turned off dehumidification for guest bedroom but left it on for master, and changed settings so dehumidifier doesnâ€™t run with ac. Went to cubes in basement and found no faults or lockouts. Was asked to call Water Furnace regarding the E10 compressor monitor faults, 2 in prior service but 0 faults o
paying out standing balance
I replaced the txv in the attic at the air handler. I pressurized with nitrogen to check for leaks. I then vacuumed the system into a sub 500 micron vacuum and charged the unit to achieve normal superheat and subcooling and normal delta temperatures across the evaporator coil. Unit operating normal.
Up on arrival found system low on charge, put one pound of 410A , unit operating normal at this time. Customer declined leak check and repair. We recommended to replace system.
On arrival found circuit board is bad , replaced circuit board check unit . Unit is operating normal
Arrived on the job site replace high pressure switch, check refrigerant pressure. Unit operating normal at this time
Upon arrival I was shown kitchen mini split AHU that was leaking water from front right corner, was also shown rust spot and very slow dripping from AHU in tv room. Found kitchen ahu drain was clear but tubing going into pvc was kinked upwards, not letting water drain at all. Removed cover on outside penetration, removed tube to make sure it was clear then tested drain and found it draining properly. Put tube back into pvc, made sure it wasnâ€™t kinked and pipe went all of the way in. Tested drain and unit is operating normal. Found tv Room AHU dripping at lineset cover outside of AHU. Removed cover to find insulation torn and pipe frozen from condensation. Turned units to heat so pipe would thaw, cleaned up water and returned system to ac. We need to return to reinsulate these pipes behind the AHU. Need wall bracket or helper to do so.
On arrival recovered refrigerant, demo-ed old coil and flue piping. replaced with new coil and leak tested installation. Ran out of time on today need to return tomorrow to finish installation.
Customers phone was off could not contact customer in order to go to give quote on needed repairs.
Up on arrival we found bad capacitor, installed new capacitor, recommended to the customer hardstart kit customer said that she'll think about, checked refrigerant pressure unit is operating normal at this time