Technician was very competent, helpful, and polite. Remainder of company was arrogant and overpriced. When I called for service and explained that this was a warrantee problem and some pre-coordination was required they ignored me and forced the technician to spend 3 hours to arrange the warrantee exchange after he arrived. The price for removal and replacement of an electric water heater was just under $2000. When I questioned the price I was told by a manager that this was a 2 man job that would take 4 hours and that is why the cost was so high. The actual job only required one technician except for a second individual who was here for 20 minutes to assist the plumber placing the heater in place. The job was completed in a professional manner and the new heater appears to work well, but the experience left me feeling ripped off.
My AC stopped working. They provided me with some good price options and worked efficiently and quickly.
Thomas Buddenbohn did an amazing job. His knowledge and professionalism as a technician is A plus. Many thanks!
The technician was knowledgeable and patient to explain how our new system worked.
Alfonso is a good technician. He knows what he is doing. But it appeared he was more into selling me additional services than getting the inspection done properly.
Technician Paul Lee diagnosed the problem and resolved it quickly. He was fast and efficient. We have our kitchen back with proper sink and pipe drainage!!!
The technician arrived with a mask and gloves. Was polite and informative. The gentleman promptly fixed the HVAC and reviewed optional services. Pleasant experience.
Some info didn’t transfer from the initial visit to the follow up. It all ended up being addressed.
Our air conditioner started malfunctioning during the middle of a heat wave. I have a disabled family member who doesn’t handle temperature extremes . Supreme responded ASAP . I really appreciate their quick response in the interest of my daughters health.