We got great service from Youssef. He performed our usual check, found a small issue which could have led to a problem and fixed it while he was here.
Overall Experience
Quality
Price
Convenience
Heat was out when I got up in the morning. Called Supreme Service. By 7pm problem was diagnosed, parts obtained, unit repaired. Couldn’t be happier.
Overall Experience
Quality
Price
Convenience
Very happy — professional, right on time, got the job done right — highly recommend
Overall Experience
Quality
Price
Convenience
We had a new HVAC system installed earlier this year but noticed that it had trouble keeping up on the very hot (>100 degrees) days. Called Supreme Air and scheduled a service call. Colin quickly diagnosed and remedied the issue. System seems to be performing well.
Overall Experience
Quality
Price
Convenience
Response from Supreme Service Today:
Thank you for taking the time to submit this feedback. We are so happy to have you as part of our supreme family. We look forward to our next visit for any of your HVAC or plumbing needs. Thank you for being a member. Have a supreme day!
Overall Experience
Quality
Price
Convenience
On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections inspected water pressure,cleaned drain,checked Contactor ,coils,unit operating normal
Fall pm on 10/31/19 on arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked air filter cleaned checked compressor capacitor checked coil checked blower motor checked water pressure and water temp checked all other electrical connections unit tested unit operating normal at this time. Recommended uv lights installation and duct cleaning also single surge protector installation to avoid future problems I gave quote for customer for duct cleaning also I gave customer -$50 duct cleaning discount customer accepted to do duct cleaning customer schedule for November 4th 12 to 4 Collected $200.00 deposit for the job. DUCT CLEANING ONE ZONE
Up on arrival performed fall maintenance. Checked thermostat for operation, checked system for operation. Took delta T and delta P . Cleaned washable air filter. Customer requests estimator for new system and new thermostat, possibly zoning
Performed heating pm on both geo systems. Replaced customer provided filter. Found humidifier needed service, customer said he would like to do It himself. Checked capacitors and contactors. Tightened electrical connections. Blowers and coils clean. Flushed out drains. Checked operation of both geos. Measured compressor, blower, and loop pump amp draw. Measured heat rise, loop rejection rate, and flow rate. Let systems satisfy thermostat. Tested aux heat. Units operating normal.
I replaced the air filters with ones provided by the customer. I checked the electrical wiring and electrical systems, including auxiliary heat strips, all are within specification. I checked the flow rate and heat of extraction on the Geo unit and pressurized the ground loop to 65psi. I checked defrost cycle on the Amana heat pump. Both units have normal temperature rise in heat pump modes. Units are operating normal. Customer informed me that the condensate drain line that both units drain into, in the basement was clogged. I confirmed this and cut into the drain pipe where it lies against the floor and luckily I was able to remove the clogg which was under the concrete slab with AC Drain Sucker. I poured a few gallons down the drain to make sure it didn’t back up. I glued drain back together with a coupling where I had cut into it.
I installed new Carrier replacement thermostat for the communicating heat pump. I setup the system and showed the customer a few features. We went to test it’s operation and the heat came on but not the cooling. I finally realized that there was a setting I disabled that made it wait 30 minutes before changing between modes. Unit operating normal.
Service call on 09/14/19 On arrival tray to set the unit to call for heat but the thermostat is bad it is not operating normal I checked electrical connections checked low voltage and amps unit operating normal We have to call back to the customer to tell how much the thermostat repair price. I call Carrier but they are closed. Collected $59 dispatch fee still we have to come back to do fall pm.
