The service technician was helpful, knowledgeable. The first appointment was not on the schedule and I did not know until I called three hours in to the service window. The technician was polite and offered to stay and finish the recommended repairs so I did not have to schedule a new appointment. I was grateful that he did and he finished sooner than he expected.
Professional, friendly, knowledgeable, honest, efficient, and pleasant...These words describe Youssef's customer care and his care of my geothermal system.
I really like the service technician. He has been here several times and is very knowledgeable and great with explaining things
Response from Supreme Service Today:
Thank you Libby for your feedback. We really like Yonas too, he takes such great care of our customers, addressing all of their concerns and ensuring they are satisfied with the service he has provided. We also do our best to show our customers that we value their time which is why we make it a priority to keep our appointments as promised. We're so glad we provided you this great service and we're looking forward to sending Yonas to you again for our next visit. Have a supreme day!
Supreme Air has always been very attentive to my concerns. Always receive same day servicing at my convenience. Daniel was very professional and explained in detail the reason for the malfunction of our unit.
Youssef has been coming to my home to do the maintenance on my geothermal system for years. He remembers my issues, and he knows my system. He has done a wonderful job. I am very satisfied.
Check toilet for backup found none.tested toilet 15 times no back up Found rotten flapper replaced flapper. Tested all working properly Also auger toilet to check for obstruction found none
Fall pm On 01/08/20 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain checked air filter checked blower motor checked coil checked compressor capacitor checked EWP and LWP it was low I pump it back up 70/64 psi checked water temp checked all other electrical connections unit tested unit operating normal at this time. Recommended single or hole house surge protector and wet switch also duct needs to be cleaned to avoid future problems customer he likes to do duct cleaning first I gave quote for duct cleaning customer has special discount for $50 customer schedule for duct cleaning next Wednesday between 8 to 12 Collected $499 full amount of duct cleaning on C.C. DUCT CLEANING 1 ZONE
On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked coil,filter,drain ,serviced humidifier.unit operating normal
Will credit evaluation fee once we receive water sample back and give estimate and customer approves said estimate.
On arrival found humidifier tray was clogged by Algea ,cleaned the tray and drain line .tested it ,no leak .unit operating normal
Drain clean on the urinals in men’s bathroom. Replace diaphram inside zurn flushometer. Also replace faucet in men’s bathroom can’t find a brand to get parts for faucet. Aerator is missing and causing the sink to spray everywhere.
On arrival set units to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked water pressure,coils,caps,Contactors,all units are operating normal
Fall pm On 11/04/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked condenser drain and cleaned checked filter customer doesn’t have one I suggested to replace it now to avoid future problems I sell one from the truck and replaced checked blower motor checked coil checked EWP and LWP also water temp checked all other electrical connections unit tested unit operating normal at this time. Recommended duct cleaning and UV lights installation also single or hole house surge protector needs to be installed to avoid future problems Collected $63.75 for aprilaire air filter model #413 on C.C
Fall pm on 10/17/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked filters unit operating normal at this time. Also I gave three estimates and recommend customer duct cleaning service surge protection for geothermal system UV lamp installed for bacteria prevention
Flushometer needs to be replaced it’s opening fine but does close the way it should so it keeps running for a longer period till the flushometer has closed.
Arrived onsite to compete RTU survey.Documented unit information for service. Checked filter and belt sizes. customer has roof access in kitchen.