Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Service call on 01/20/20 On arrival customer explained to me what happened to the water heater I checked water heater is leaking water in bottom of the water heater also rusted is 80 gallon water heater thank is not made so I gave quote for 50 gallons customer he like to call the old water heater I gave customer the number to contact them also case number to reimbursement for old water heater and he will call us back to install 50 gallons water heater for him. Collected $89 for evaluation fee on check #9896
Came by to help Jonas with installation of filter. Cpvc was brittle and leaking from the joints. I repaired leaking sections and tied back in. No leaks on system ready to be used.
Return visit to replace well water filter take old filter out raced put new well water filter reconnect the pipe tested has leak from the connections i tray to put cpvc glue but I can’t stop the leak and I don’t have that much cpvc connection left my truck I used the one i bring it from Home Depot plumber has come out here to reconnect.
Return visit on 11/26/19 On arrival turn the unit off from breaker removed the old voltage absorption system install new voltage absorption system rewire checked electrical connections also installed new tel start installation wired the tel start checked electrical connections turn the unit on tested start up and unit began operating very smoothly without any hesitating or lag checked electrical connections checked voltage and amps measured supply and return air temp measured EWP and LWP also water temp unit operating normal at this time. Also customer has issues with well water filters I suggested to replacing now to avoid future problems I gave quote for customer accepted we have to come back to replace well water filter. Collected $408.50 for job balance for voltage absorption repair and tel start installation also $392.70 for well water filtration replacement full tota $801.20 on Check #3304 WATER FILTRATION REPLACEMENT
Customer has already capped the drain after pouring bleach down it. The mildew smell is evident in the room but does not seem to be coming from the drain line as it is capped. I pulled the cap off and it smells of bleach. I looked inside the air handler and drain pan for any mildew but the equipment is only a few years old and in very clean condition. Customer has an air scrubber installed already. I called the service manager to help me think of other possible solutions or causes. If the customer feels very strongly the smell is coming from the drain then the drains could run into a condensate pump that then ejects the water. A whole house dehumidication system would help keep the basement dry and prevent any mildew from forming. I recommended service membership for the 3 systems. Customer to contact a water proofing company for input since it is my professional opinion that the odor is not originating from the drain.
On arrival turn the breaker installed new EATON hole house surge protector wired high voltage wire to 20 amps breaker tested checked electrical wires turn on the breaker surge protector installed properly. Collected balance of the job $592.00on C.c
WHOLE HOUSE SURGE PROTECTOR need to install second surge protector scheduled for Friday 10/25/19 between 8-10:00am
Fall pm on 09/18/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked air filter cleaned checked EWP and LWP checked water temp checked compressor capacitor it was low needs to replace now to avoid future problems also unit needs intellistart to ease all electrical strain on the compressor and other electrical device charge all other electrical connections tested unit operating normal at this time. Customer accepted the quote for capacitor repair and intellistart installation Collected $500 deposit for the job on Check #3288. QUOTE ACCEPTED VOLTAGE ABSORPTION SYSTEM REPAIR AND INTELLISTART FOR COMPRESSOR
Fall pm on 09/17/19 On arrival set unit to call for heat measured supply and return air temp measured voltage and amps inspected electrical connections checked drain and cleaned checked air filter cleaned checked EWP and LWP it was low I pump it up to 62/54 psi checked water temp checked blower motor checked all other electrical connections in side the unit is cleaned unit operating normal at this time. Recommended UV lights on and surge protector.
When I arrived condensate hose has crack on the line wrap electrical tape. When the pump turn on it started pushing out water.right above the. I repaired and secure condensation hose as well. Pump is working well now and not leaking.
On arrival checked thermostat was calling for cooling. Measured EWP,LWP,EWT,LWT, supply temperature, return temperature,amps, and voltage. Inspected filter, electrical connections,blower wheel is clean,evaporator coil is clean,cleaned condensate drain line, and I also found defective voltage absorption system and contactor, replaced it. Customer paid in full $337.00 with a check. Unit is operating normal at this time.
I cleaned the condensate pan and drain lines and ran hot water to flush the debris and to make sure it was draining properly and that the condensate pump was working. I then operated the unit on cooling speed #9 and set the flow rate to 10.5 gpm and confirmed proper flow rate and heat of rejection. I checked the electrical wiring and electrical systems, all are within specification. Customer uses a special filter which was still in good condition. Coil and blower wheel are very clean. Unit operating normal.
During heating maintenance I found very low water flow and traced it to an inoperable vs pump.i called tech support and got a case# 450821. Unit not heating o capacity and running heat out of the loop from long run times. Auxiliary heat was also set to 4 degree differential and would never come on. I reset to default settings. All other aspects of the unit are operating normal and unit will be once the pump is replaced. I called Alex to let him know and verify that it is covered under 2 year warranty. I filled out a part orde form. Upon arrival I went to system and shut off power. Removed defective pump and installed new one. Bled all air out of lines. Returned power to system and checked operation. Ran heat and measured specs. Suction pressure 80psi, Discharge pressure 326psi, Superheat 11, Subcool 19, Delta Air Temp 24, Delta Loop temp 6. Unit is within installation spec when entering water temp is 30 degrees. Unit operating normal.
