I took their service for regular AC check up. The service guy was professional, took his time to check everything, explained to me the current condition of my AC. He cleaned up the dust accumulated on the outside AC fan. Very impressed with the quality of work and will use them again.
Overall Experience
Quality
Price
Convenience
Return visit on 12/23/19 On arrival turn the unit off Take the CPVC adapter out installed PVC drain adapters tested water running out normal checked electrical connections checked voltage and amps measured supply and return air temp checked all other electrical connections unit operating normal at this time. No payment collected is under warranty
Upon arrival customer showed me condensate line that exits furnace is leaking. Pulled on pvc 90 and it came right out of grommet. Cut off 90 to find adapter was installed backwards and short end cannot be clamped because it isn’t long enough. Used extra drain cpvc that was left over to connect to grommet, slid pipe in enough so it could be clamped, then used pvc 45 to connect to drain line. System isn’t leaking anymore but drain configuration isn’t right, we need correct fitting for pvc 90 to connect to furnace drain.
When I arrive customer told me this job and can be difficult to light the pilot on the furnace it can take up to 2 to 3 hours to do so I began to follow the steps to light the pilot on the furnace pilot will not light but will light on the word set but the flame will go back out again I was unsuccessful of lighting the pilot on the furnace. I gave customer two options of replacing gas valve and igniter and orifice. Customer is going to get a company to fill her propane tanks up to take a look at it if they can’t get a light she’s thinking about getting furnace replace this happens twice a year.
Arrived onsite to repair filter door not closing properly.inspected unit and found door to need new screws installed and to be crimped to hold better. Placed door back on with new bolts. Removed washable filter for customer since she wants to use replaceable ones. Warranty per Alex.
Upon arrival added 4 lbs 6 oz to system. System now operating with 325 psi (high) 125 psi (low) 8 degrees of sub cooling, 14 TD on outside coil and 18 TD on inside coil.
Installed bathroom faucet pop up assembly drain valves and escutcheons installed trim kit for shower still need to install slider rod and toilet wall is not painted yet to install toilet also kitchen floor is not finished and cabinets are not installed to complete trim will need to return once painting flooring and cabinets are installed and appliances are here to hook up and test
Customer had no water to home found water service line under trailer not buried but insulated and wrapped with heat tape plug had come loose for heat tape causing line to freeze once heat tape was back on line thawed and water was restored to home
