Clay is a great service technician, always polite, on time and very thorough in find and resolving problems.
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Mr. Frances was most excellent, and very professional !
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Although the team was very courteous and respectful they still needed a little more training. Job well done guys.
Response from Swift Services Heating & Cooling:
Thank you, we will be sure to use this feedback to improve.
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EJ was very polite and courteous, and efficient.
Response from Swift Services Heating & Cooling:
Hi Fred, glad to hear EJ did a great job taking care of your unit.
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worked on all aspects of new unit and said everything was up to par.Spend time with all our issues and felt now we know the full operation of our unit
Response from Swift Services Heating & Cooling:
Hi John, we would love an opportunity to discuss your recent experience and find out what we could do in the future to make your next visit a 5-star one!
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The team was very polite and courteous, however, I thought that the final clean up would have been better than it was. I expected them to at least put down some plastic (or some sort of covering) as each duct was cleaned. Paper shoes were not worn during the process, only on initial entrance. Not sure if I would recommend this service to anyone. The maintenance branch of Swift that handled our heat pump service was 100% better.
Response from Swift Services Heating & Cooling:
Hello, Robert and Vicki, I am sorry to hear that our team failed to clean up their mess. This is not like our guys, and I will be having the manager look into this. At Swift services, when we are invited into a customer home, we take pride in our workspace and clean up; I am not sure why this didn't happen and will inform management at once.
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Great service and very professional
Response from Swift Services Heating & Cooling:
thank you for sharing your recent HVAC service with us, we are glad to hear you received Excellent service.
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Response from Swift Services Heating & Cooling:
thank you for sharing your recent HVAC service with us, we are glad to hear you received Excellent service.
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I believe this is a valuable service as it may save money on energy bill and surely will make the air feel cleaner. Technicians were fairly efficient and courteous though clean-up following the mess the process produced could have been better and placing a larger area covered by a drop cloth would have been a good idea.
Response from Swift Services Heating & Cooling:
Hi, Cali, I am glad to hear your Duct Cleaning went well, it certainly will help with breathing in clean air, especially this time of year when flu season is upon us. I am very sorry to hear the installers left a mess behind them, which is undoubtedly not Swift Services protocol, and we are known for having a clean workspace. I have asked management to look into this immediately so we can get this fixed, so it doesn't happen again in the future. Thank you for sharing your feedback.
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Replaced filter and checked out equipment.
Swift services responded to a service call with reports that a heat pump system was blowing out cold air in the heat mode. Upon arrival the homeowner had the thermostat set to heat mode and at 70°f. The room temperature was maintained at 70°f. In the attic I found that the air flow was acceptable and the supply temperature was coming out well over 100°f. The homeowner was likely experiencing feeling the supply air while a defrost cycle was active which can feel like cool air coming out, I found no issues with the system.
Swift services performed a Tune-Up of the heat pump system for the home. The homeowners have had no issues to report and are utilizing the auto feature of their thermostat. I changed out the Blue Tube UV bulb because it had burnt out and put a “Sta-Clean†strip for an additional drain treatment in the pan. In this invoice please note that I went in and adjusted the price of the bulb replacement to include the discount for a maintenance member, disregard the additional savings below because they already been applied.
Checked system. Found bad wire for reversing valve, repaired. Everything working properly at this time.
Upon arrival I greeted the customer and started my work. After a close inspection I found that the unit was a little low on charge. After adjusting the pressures the system is operating normally at this time.
Performed tune up for service agreement member. Added sta-clean strip small.
Clean and check on 2 systems, everything looks good.
Performed tuneup on units. Cleaned coils. Tested safety switches. Filter is clean. Tested capacitor. Checked refrigerant levels and they are where they need to be. Inspected low and high voltage wiring. All wires are tight and in good shape and getting the correct amperage. Cleaned condenser and gave it a good wax coating. At this time system is functioning properly.
Swift services came out to perform a Tune Up of a split system heat pump but were unable to because the heat was not workin properly. I found a failed reversing valve after a multiple step diagnostic process. The homeowner does not live here full time and therefore, we will have to enter the home while he is not here, refer to the file notes for more details.
Checked unit, found growth forming in air handler. System low in refrigerant. Determined leak at evaporator coil. Approved replacement for Friday
Performed tune up on client units. Zone system is functioning the way it should. Sprayed coils with a coil cleaner and added a sta clean strip to coil pan. Uv light is working. There is no water in the pan. Tested safety switches. Home is being provided with 144 degrees. Tested capacitor. Checked refrigerant levels and they are where they need to be. Inspected low and high voltage wiring. All wires are tight and in good shape and getting the correct amperage. cleaned condenser coils and gave it a good wax coating. At this time system is functioning properly.
upon arrival I greeted the customer and started my work. I soon found that there was a fault code in heat mode after adjusting the dip switches system is getting proper CFM in heat mode. System is operating normally at this time.
Completed tune up. Suction Pressure: 111 psi Liquid Pressure: 405 psi 10kw Electric Heater: 42amps Blower Capacitor (15): 16.1 MFD Run Capacitor (45/10): 45.2/8.9 MFD Cleared primary drain. Home owner stated the upstairs bedroom was not receiving airflow and was 10° colder. We found the damper to be stuck in the closed position. Gave the home owner and estimate for replacement. She elected to leave the damper in the open position with the wires disconnected. She is aware this will allow extra heat upstairs even when the thermostat is satisfied. She will call back for replacement.
Found system empty of refrigerant and leaking from low pressure switch feeding tube. Customer is getting new 15 SEER condenser installed Friday. No charge warranty service call.