Thompson’s Comfort Connection provided excellent suggestions and options to meet my needs. Tawna was courteous, patient and helpful, and when I had further questions, referred me to Bill Thompson, the owner. Bill provided additional information, explanatory links, and answers. Brad called ahead to confirm my availability and arrived on time, wearing mask and gloves. He installed my unit and showed me how to access it as I wish for cleaning. I was comfortable having him in my home. Thanks to great service from start to finish, I am satisfied that I have a unit well suited to my needs.