All of the employees were very friendly and professional from the inspection and bid to the installation. They showed up when they said they would and didn't leave until I understood what they were doing and how to use the app on my phone and the thermostat. I highly recommend Thompsons for service and repair. They were highly recommended from a co worker that was also extremely pleased and impressed. I got the bid on Wednesday and was hooked up and running by 4:30 the following Monday. The price was what I was expecting. If you are searching for bids, don't be afraid to call these guys!!!