Excellent service -- Ty was on time and quickly diagnosed the issue and explained the repair options and maintenance suggestions. Much appreciated!
Dylan was not only professional, but personable. I was a bit surprised at the cost to level the A/C unit, so that is the reason for the 4 star rating below.
Very respectful. Helpful. Not pushy.
Dylan was extremely helpful and thorough
The best plumber I have ever had, 5 gold stars A+++
Kel was good listener and fairly informed me of my options to repair faucet. Definitely would use him and business he represents again.
Quick and efficient. Was able to do some extra above and beyond service while he was here.
Thompson Plumbing customer service was professional. We explained our situation which included difficulty turning on one of our bathroom faucets as well as our rain shower head which was spraying in numerous directions. They sent Kel Riks and he immediately diagnosed the problem as the hard water we all have which was causing falsification in the pipes. He offered a less expensive solution and then the option of a whole house filter. We chose the latter and are very happy we did.
He was very knowledgeable and did an excellent job explaining everything to me
Ignacio was very competent, professional and personable. I would highly recommend him.
Wall heater was not lighting and when inspecting the unit I noticed the thermostat wiring was not correct, the thermocouple was dirty and needed to be cleaned and the pilot flame was weak. Further inspection showed heavy corrosion on the burners themselves and burner connections to the unit. Noticed corrosion forming on the heat exchanger seams also. Given the unit is 19 yrs old replacement is the best option vs repairs.
Communication error on a log mini split system from 2015. Recommend replacement vs repair because of the estimated cost to replace pcb boards, wait time and average life span of a mini split unit.
Performed the cooling maintenance on a 9 yr old Rheem system. System has no issues as of now but recommend opening a few more supply vents to help lower the static pressure on the system.
Arrived for no cool call. Found thermostat wire disconnected from furnace to condenser. Connected alternate wires and unit is now working properly.
Estimate to replace condenser coil under warranty. To include removal of old coil and installation of new coil and filter drier. Pressure test and vacuum to be performed on system and system charged to manufacture specifications
We provided various estimates for replacement to the homeowner at this time and would like to further discuss them with her husband. For the time being we were able to quickly reset via the reset button, the current disposal is now functioning appropriately at this time.
Customer would like like to install a new taller tub in the upstairs hallway bathroom. Price is for removal of old tub and the demo work required to install the new tub. We are not responsible for any tile damage or repairs. Price is to also install a new shower valve.
Includes removal and replacement of kitchen faucet with customer supplied faucet. Thompson Member Pricing. Faucet comes with no warranty from Thompson plumbing sense it was purchased by the customer.
Estimate to include removal of existing equipment, old equipment hauled away and recycled, new 3 ton 4 ton X series inverter air conditioning condenser, new 3 ton horizontal and 4 ton upflow furnace with ecm motor, new 4 ton cased coil and 3 ton plenum coil with txv metering device, condenser to front of home, new condenser pad with earthquake straps, new 240volt electrical disconnect and wire whip, fuses to match manufacturing specs, double walled exhaust venting to proper connections, furnace stands with isolation pads, new Honeywell t6 pro programmable thermostat, RX-11 flush refrigerant line set to make suitable for new refrigerant, re seal and insulate exposed refrigerant piping, refrigerant locking service caps, new refrigerant filter dryer, re plumb primary condensation drain line to proper connections with trap and tee, secondary condensation safety switch, adapt to existing supply plenum, return plenum modifications, re sealed and insulated, nitrogen pressure test refrigerant
Arrived for no cooling call. After investigation found unit to be low on refrigerant. Found leak in condenser coil. Recharged system with refrigerant. Condenser coil on back order to be changed upon arrival. System 8 years old. Membership applies to downstairs split system only.
Added refrigerant to the system at no charge to provide cooling till I can return in October to perform a thorough leak search.
System had a bad dual run cap and system was low on refrigerant. Repaired all issues and system is now cooling. No warranty on leak seal and refrigerant.
System low on refrigerant and will return to perform a leak search, customer will leave side gate open when we return for the leak search
Performed the cooling maintenance. Condensing unit had leaking shrader cores and a high LRA. Replaced the leaking cores.
Customer will discuss with husband and let us know tonight or tomorrow which package they choose