JanPaul arrived on time, assessed the problem, got the parts he needed, tested the equipment and completed the job in a minimum amount of time. He pleasant, polite and professional.
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When I phoned Townsend over a disturbingly high bill, I found myself talking to Alicia, an articulate, knowledgeable and audible {a bonus strength since I'm hearing impaired) rep who listened and responded with sensitivity. While representing the company's position clearly, she heard me out and agreed to present the matter to her manager. That she did--and phoned me back promptly. While I had been convinced that I would be leaving Townsend, my interaction with her has caused me to reconsider. While I have not yet decided, it is Alicia's calm and caring demeanor which has me reconsidering what I'll do. A company with such an excellent representative is to be commended. I hope you know what a treasure she is! (My remarks below refer to my talk with Alicia.
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He came same day, explained me the issues with many details. Very effective
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Tony was great. Very neat and efficient. Very friendly. Would request him again.
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Brian did a great job He was very thorough We really appreciate everything he did today
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We had a great experience getting propane installed at our house. The install was quick and the guys that came were great!
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Great service and nice guy very knowledgable
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Just want to say thank you to Tony and all of Townsend for continuing service through all this. Tony communicated when he was arriving, we were able to stay on two completely different floors of the house, and Tony was very personable! Thank you again. Stay safe.
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Every helpful!! Took care of my questions and I'm all set now!! Thank you!!!
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My furnace had an obscure issue that took some investigating to pin point. Tony was on a mission and wouldn’t give up until the problem was located and resolved.
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Serviced your heating system with tuneup , new circulator and ignition system. Additional follow up work has been submitted for scheduling.
Good Morning! I was a pleasure speaking with you this morning to able help you get the install invoice you needed and hopefully it help what you're looking for. At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review on how your recent installation went. Thank you for your business!
Hi Brad, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Hi Daniel, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Good morning! Congratulations on your new 275 gallon Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Good afternoon! Congrats on your new 275 gallon Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)
Hi Doreen, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!
Laura called re her bal, auto pay and usage. Explained zero balance, she then wanted info on her usage etc. for taxes and home office. Suggested the trans. report. emailed this over to her . she sent back a very thankful email.
Hi Perry, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
