We would especially like to thank Steve (plumber) who was beyond amazing! Steve showed up ready to work with integrity and honesty. Also we needed an additional part installed which Steve personally requested to complete. We only recommend that in the future Townsend calls to confirm appointment times. On initial install day we had no idea if they were showing up. Just a confirmation call the Friday Or the day before would have been superb. During that confirmation call we could have been prepped that we were going to be losing heat for days - when temps were in the teens - and needed to be prepared or have a plan in place. Our salesman Bryan made no effort to follow up with us, or reach out to make sure we were prepared for the installation crew. At the last minute, after my inquiry, we were provided with space heaters to prevent our pipes from freezing, and keep our house warm. But this was still a stressful situation. Also the day after all work was complete the temperature rose to 85 degrees in the house. After reaching out Eddie was sent to troubleshoot the issue. After looking at the new system, Eddie replaced our thermostat’s. It seems that would have been automatically done as part of the boiler install. Overall we were happy we our service and really appreciate Leslie’s involvement in lowering the cost of our system.
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Thorny billing experience, problem identified and resolved by Michelle with laudable patience. Thank you.
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The hot water heater tank failed on New Year's day and it took 8 days to put a new one in place. The tank was covered by warrant. I have a question though. Four years ago when the tank was installed the entire cost wa $3,100, including the tank which was about 1/2 that cost. This replacement , with a free, under warranty tank, cost $3,100? I would appreciate an explanation for the cost doubling in 4 years.
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Brian was on time, diligent at troubleshooting the issues, dedicated to fixing even when an unexpected problem was found, and was kind and professional.
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I’ve been a customer of Townsend Energy for years now and regardless of our needs (heating fuel, heat pump install, service) the customer service and quality of work has been excellent! This was no exception Brian patiently and diligently went through the system until we resolved what turned out to be a minor thermostat issue. I highly recommend Townsend for all your heating and cooling needs.
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When we talked to Scott Beckman he listened to us and understood completely and gave us the best price there was for our propane. With my husband out of work right now due to surgery Scott just made our day !!!! Less stress to deal with. We couldn't thank him enough. Please recognize him for all his service to us and I am sure to many others.
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I had the most amazing helpful man assist me. I was so overwhelmed as I am behind in my payments. He worked out a payment plan with me. I am so great full for his help. I did not know what to do. I am so greatful for the time he spent helping me so I can catch up 🆙 on my payments. Thank you!
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Challenging heat/aux problem on my heat pump finally solved by the 4th tech to look at it! Brian found the wiring problem and got my Beckett running and had the ecobee switching back and forth like it should! Very persistent and patient, and willing to answer questions and explain🌻
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I want to take a moment to recognize Michelle for her outstanding support over the past two years. After the passing of my father-in-law, Michelle helped manage my mother-in-law’s account with incredible patience, understanding, and professionalism. She guided me through what was a very difficult journey with empathy and clarity, making a challenging process much easier to navigate. Even through the recent passing of my mother-in-law and the closing of her account, Michelle continued to provide excellent customer service. Her kindness and dedication truly stood out, and I know my in-laws—who were amazing people—would have wanted me to acknowledge such a wonderful person. Michelle exemplifies what exceptional customer care looks like, and I am deeply grateful for her support during this time
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Brian is a top notch technician! Immense knowledge and expertise. Very professional and gives it his all. So appreciate the service he provided.
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Switched from oil to natural gas (already piped in the 1400 sq ft home). Bill - salesman - was great and very down to earth and knowledgeable. Leslie - his financial person - was friendly and provided helpful information in a timely manner. Actual install took 3 days with trouble finding some parts (I was told). Actual installers did not give me lots of confidence. Communication after the install has been difficult and spotty at best. It's been almost 2 months and the work still has not been inspected by the local inspector. The issue with these big companies is that it's difficult to figure out who is who and who to call for what. There is the ubiquitous 1-800 number you call and press 1 or 2 or 3 or ........ Hopefully in the end it will all work out. But it seems to have been not the smoothest process.
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Gleysson Santos was spectacular! He arrived as scheduled.He was polite, professional and thorough! He explained everything he was doing and told me what I could expect on next year’s service call. I couldn’t be more pleased with Gleysson! On a scale of one to 10 Gleysson is a 20!
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New A/C installation team was terrific! Great communication, very knowledgeable, efficient, cleaned up daily, made a few good suggestions. Awesome!
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Serviced oil burner with new tune up parts and assured all 5 zones returning hot.
Serviced oil burner and water leak with new parts and tested the main baseboard loop.
Hi David, At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Hello Nicholas , At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Good Morning Mr. Ferrara. It was a pleasure to assist you this morning with your online account. I feel we accomplished a lot of things that needed to be added to your account. If I can help in any way in the future, please give me a call. Warm Regards, Michelle Dean
Installed new oil pump and connector parts. Pump set up and tested to factory specifications. This call parts and labor is covered by your Goldguard service plan.
Installed two Honeywell dampers motors , to restore normal operations for 1st & 2nd floors. Sealed around air leaks with thumb tite and foil tape.
Hi Jim , At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
