I had the most amazing helpful man assist me. I was so overwhelmed as I am behind in my payments. He worked out a payment plan with me. I am so great full for his help. I did not know what to do. I am so greatful for the time he spent helping me so I can catch up 🆙 on my payments. Thank you!
Overall Experience
Quality
Price
Convenience
Challenging heat/aux problem on my heat pump finally solved by the 4th tech to look at it! Brian found the wiring problem and got my Beckett running and had the ecobee switching back and forth like it should! Very persistent and patient, and willing to answer questions and explain🌻
Overall Experience
Quality
Price
Convenience
I want to take a moment to recognize Michelle for her outstanding support over the past two years. After the passing of my father-in-law, Michelle helped manage my mother-in-law’s account with incredible patience, understanding, and professionalism. She guided me through what was a very difficult journey with empathy and clarity, making a challenging process much easier to navigate. Even through the recent passing of my mother-in-law and the closing of her account, Michelle continued to provide excellent customer service. Her kindness and dedication truly stood out, and I know my in-laws—who were amazing people—would have wanted me to acknowledge such a wonderful person. Michelle exemplifies what exceptional customer care looks like, and I am deeply grateful for her support during this time
Overall Experience
Quality
Price
Convenience
Brian is a top notch technician! Immense knowledge and expertise. Very professional and gives it his all. So appreciate the service he provided.
Overall Experience
Quality
Price
Convenience
Switched from oil to natural gas (already piped in the 1400 sq ft home). Bill - salesman - was great and very down to earth and knowledgeable. Leslie - his financial person - was friendly and provided helpful information in a timely manner. Actual install took 3 days with trouble finding some parts (I was told). Actual installers did not give me lots of confidence. Communication after the install has been difficult and spotty at best. It's been almost 2 months and the work still has not been inspected by the local inspector. The issue with these big companies is that it's difficult to figure out who is who and who to call for what. There is the ubiquitous 1-800 number you call and press 1 or 2 or 3 or ........ Hopefully in the end it will all work out. But it seems to have been not the smoothest process.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Gleysson Santos was spectacular! He arrived as scheduled.He was polite, professional and thorough! He explained everything he was doing and told me what I could expect on next year’s service call. I couldn’t be more pleased with Gleysson! On a scale of one to 10 Gleysson is a 20!
Overall Experience
Quality
Price
Convenience
New A/C installation team was terrific! Great communication, very knowledgeable, efficient, cleaned up daily, made a few good suggestions. Awesome!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jon's knowledge and ability to clearly explain details to me resulted in my comfort in approving two contracts with Townsend Energy for several thousand dollars. He is a "winner"!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Had a leak was given time and date of appointment, Walter on time leak was fixed within a hour! Always excellent service from Townsend !
Overall Experience
Quality
Price
Convenience
Cynthia is the nicest person ever. I hope you take good care of her. She’s professional & very helpful.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Resecured wires at the furnace. Tested fan operations after repairs. Tested Oil heat and heat pump operations that successfully are crossing over according to thresholds. Installed customers spare room sensor. all set.
Hi Bridget, Thank you for calling us today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Claudia called in because she recently moved and the tank was very low and looking for a delivery.
Customer called into find out about his delivery status. Corrected account, got on auto delivery & reached out to distribution team to get a delivery asap.
Chris called in to make a payment on a delivery. Saved money by enrolling in auto delivery and locking in a fixed rate.
Corrected wiring in the R845a relay control that provides power to the basement zone circulator.
Customer called in to set up fixed rate pricing for his propane.
Hi Jamie, At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
I was a pleasure helping you today! I hope the move goes well and wish you much happiness in the future!
Prepared steam boiler to install new Low Water Cutoff control, CG-450. Wired , flushed and tested. All set.
Tuned up your heating system and installed new air vents and relief valve. Combustion tested to manufacture specifications. All set.
