27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews

Rated 4.9 out of 5 stars based on 2223 customer reviews

Excellent

Very nice gentleman who helped me.

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Great service!

Gleysson Santos was spectacular! He arrived as scheduled.He was polite, professional and thorough! He explained everything he was doing and told me what I could expect on next year’s service call. I couldn’t be more pleased with Gleysson! On a scale of one to 10 Gleysson is a 20!

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Excellent Service!

New A/C installation team was terrific! Great communication, very knowledgeable, efficient, cleaned up daily, made a few good suggestions. Awesome!

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Excellent service

Brian was very professional and informative! Great job!

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Jonathan's service was nothing short of excellent.

Jon's knowledge and ability to clearly explain details to me resulted in my comfort in approving two contracts with Townsend Energy for several thousand dollars. He is a "winner"!

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Great service

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Knowledgeable Service

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excellent service

Had a leak was given time and date of appointment, Walter on time leak was fixed within a hour! Always excellent service from Townsend !

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Wonderful Representative

Cynthia is the nicest person ever. I hope you take good care of her. She’s professional & very helpful.

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Happy Customer

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Excellent Service

Excellent service and great communication with me throughout.

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Best Technician Ever!!!

Tyler is the very best technician. Explained everything to me and SAVED my hot water tank. He is definitely a 12!!! Tell Larry B he is number two !

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Heidi gave Excellent customer service

Heidi was just outstanding, helpful and more than kind! Please give her a raise or extra day off or both!

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Oil Burner annual serving

Very professional. Booked way in advance With the wait please send Brian next time Excellent service

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Excellent Service

Scott was incredibly helpful. He made no promises but said he would ask his supervisor if it was possible to continue contract pricing. He called two days later with their decision. I appreciate the customer service that Townsend provides. Professional and community driven!

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Job Locations

STEPHANIE B.

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Beth R.

Beth R. Job Checkin

Hi Anthony, Please use the attached link to share your review for your recent installation. Thank you for your loyalty and business! Sincerely, Beth Roche Customer Success Team


Andrew W.

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Leslie M.

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JONATHAN J.

JONATHAN J. Job Checkin

Hello Joan, At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J.  Thank you!


Brian M.

Brian M. Job Checkin

Troubleshot , Serviced relay chattering issue , with the installation of new L4080b aquastat.