Lee was outstanding - prompt, professional, and was able to fix the problem faster than we thought and efficiently. Excellent service all around.
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Brian, the service technician, was on time, professional and also friendly. He could have been set up for success better by having the right air filter replacements with him, if the back office had given him the info on our HVAC system.
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I called Townsend Energy at eight o’clock this morning==no central air on the hottest day of the year. The technician,Michael, was in and out, extremely efficient, and a pleasure to have service our central air. Michael most definitely is a big asset to Townsend Oil.
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Tony was very helpful in identifying the problem and suggesting solutions.
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Tony did a very thorough job and provided some important things that I can do to keep things running well
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Tony Pezzella is such a knowledgable and gifted AC tech. He is EXREMELY thorough and as I say "all business" when servicing my AC on a very hot ninety degree day. There were many faults he observed and gave me a lot of suggestions like keeping the area clean and how to cover it during the winter. Townsend has a gem in Tony and I consider him a valued employee. Thank you Tony. Furthermore. in the past I have lauded an employee and actually received a phone call from Jim Townsend in appreciation. I would appreciate another call from Jim to tell him how dissatisfied I am regarding the May 14th yearly inspection I paid for and did not get a single warning about the faults (freon, clogged vents, etc.) I feel I got zero results from that day and paid the price when the AC failed two days ago. I hoped and prayed for a tech like Tony to come here and rectify the problems. Jim, you suggested we have a coffee and chat that day. I'll buy. (nah) Joe Davis Groveland Ma cell 617-448-4131
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Installed Ecobee WiFi Thermostat and connected to internet. Ecobee registration logged in successfully.
Completed all AC tune ups at Lowell street and Prospect St Fire Departments . Brian M.
Tuned up Thermoflow Warm Air furnace with Beckett Biopure oil burner.
Installed Turbo Capacitor into condenser unit with serial no. W1H1217654. Setup capacitor to factory specs of 60 / 5 Micro Farads.
Inspected Hot water Hydronic loop for air , and removed tank Aquastat capillary probe for possible mineral welded condition. Found above average street water pressure of 82 psi that needs to be followed up with Ipswich DPW.
Serviced leaking Hydronic safety components onto Weil McLain heating system. Purged all zones and tested pressure and temperatures.
Serviced 1st Central Air Conditioning System with R410a Refrigerant and new seal caps. Tested temperature and pressures to factory specifications.
