Brian was unbelievable and managed to fix all of our issues by listening to our concerns! He walked through everything with us and triple checked to make sure everything was in working order. We couldn’t speak of Brian highly enough. He is a credit to Townshend Energy!
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Your technician Henrique did a phenomenal job. He communicated well and walked me through what he was doing step by step. I couldn’t be happier!
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Brian was awesome! Fast, efficient, excellent service call!
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Brian was a very good technician. He was very knowledgeable about the service work that was being performed. He was courteous and respectful. Explaining the service work he was doing and cleaned up his work area. I appreciated his willingness to explain the service work he did.
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Brian went above and beyond. He took the time to address matters beyond the immediate issue that he came to fix. He was knowledgeable, respectful of our home, and helpful in explaining what he was doing and why.
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Brian was on time, very polite, very knowledgeable and he presented an honest assessment of my home’s systems’ functioning and expected lifespans. Much appreciated.
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Brian did a thorough job getting our hot water heater back on track!
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Best service you could ask for ! Beth is the best customer relations person!!
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Sarah is just a delight! She is the epitome of excellent customer service. Wish our current younger generation had the same upbringing and skills to know what customer service is really about!
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I had a miscommunication with a generator installer which resulted in an unnecessary service call for my propane tank pressure. Even though the technician went to my home, I was not charged. The woman who helped me on the phone was very kind to me while I tried to reach the generator folks. I am very grateful! Thank you!
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Clear information and comparisons provided to make my best decisions
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Serviced your Viessmann natural gas boiler with cleaning and testing of all systems. Boiler is running at optimum efficiency.
Serviced your oil and gas heating systems with cleaning and new tune up parts.
Installed new check valve for 2nd floor zone. Labeled zone. Purged zones. Installed upper air vent. Adjusted domestic hot water temp.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!