27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews

Rated 4.9 out of 5 stars based on 2220 customer reviews

Excellent service

Brian was very professional and informative! Great job!

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Jonathan's service was nothing short of excellent.

Jon's knowledge and ability to clearly explain details to me resulted in my comfort in approving two contracts with Townsend Energy for several thousand dollars. He is a "winner"!

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Great service

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Knowledgeable Service

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excellent service

Had a leak was given time and date of appointment, Walter on time leak was fixed within a hour! Always excellent service from Townsend !

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Wonderful Representative

Cynthia is the nicest person ever. I hope you take good care of her. She’s professional & very helpful.

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Happy Customer

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Excellent Service

Excellent service and great communication with me throughout.

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Best Technician Ever!!!

Tyler is the very best technician. Explained everything to me and SAVED my hot water tank. He is definitely a 12!!! Tell Larry B he is number two !

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Heidi gave Excellent customer service

Heidi was just outstanding, helpful and more than kind! Please give her a raise or extra day off or both!

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Oil Burner annual serving

Very professional. Booked way in advance With the wait please send Brian next time Excellent service

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Excellent Service

Scott was incredibly helpful. He made no promises but said he would ask his supervisor if it was possible to continue contract pricing. He called two days later with their decision. I appreciate the customer service that Townsend provides. Professional and community driven!

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Amazing Service by Brian

Brian was amazing - he was prompt, communicative, and answered all of our questions. He went above and beyond by fixing the problem we called for, but also by fixing a few issues he found that we would have had to fix in a few months anyway. Would love to have Brian be our go-to guy!

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Outstanding Service

Brian Mutascio, Townsend Service Technician, is always thorough and proactive in his service. He refers back to past service call tags and notes — and leverages that into his status assessment, troubleshooting, adjustments and maintenance. He is trained and certified in my boiler unit and pulls in the manufacturer’s technical support when needed. He works to resolve and prevent problems, and to have my boiler operating according to manufacturing standards and at optimal efgiciency.

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Excellent Customer Service and Great People

Thank you!

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Job Locations

Townsend Energy  I.

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Townsend Energy  I.

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STEPHANIE B.

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Technicians: Sok, Hecson, Chris, Matt P.


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Cynthia B.

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Hi Christine, Would you be ever so kind as to share your great review of Lon Phillips? Have a wonderful weekend! Cynthia


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