Excellent service and great communication with me throughout.
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Tyler is the very best technician. Explained everything to me and SAVED my hot water tank. He is definitely a 12!!! Tell Larry B he is number two !
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Heidi was just outstanding, helpful and more than kind! Please give her a raise or extra day off or both!
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Very professional. Booked way in advance With the wait please send Brian next time Excellent service
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Scott was incredibly helpful. He made no promises but said he would ask his supervisor if it was possible to continue contract pricing. He called two days later with their decision. I appreciate the customer service that Townsend provides. Professional and community driven!
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Brian was amazing - he was prompt, communicative, and answered all of our questions. He went above and beyond by fixing the problem we called for, but also by fixing a few issues he found that we would have had to fix in a few months anyway. Would love to have Brian be our go-to guy!
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Brian Mutascio, Townsend Service Technician, is always thorough and proactive in his service. He refers back to past service call tags and notes — and leverages that into his status assessment, troubleshooting, adjustments and maintenance. He is trained and certified in my boiler unit and pulls in the manufacturer’s technical support when needed. He works to resolve and prevent problems, and to have my boiler operating according to manufacturing standards and at optimal efgiciency.
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I had an issue with my hot water and the Townsend team was able to get me an appointment right away! Brad temporarily fixed the issue, and provided me with a couple of different options and laid out the pros and cons of each option- thank you, Brad, you were extremely knowledgeable, and provided excellent service!
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A shout out to Scott for helping us out..taking care of the customer and giving them a fair shake!
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Cynthia Barreto was kind, and professional! I am thankful for her efficient and timely help with our Billing Reports. Thank you Cynthia! Excellent job!
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THANK YOU MICHELLE! I just want to express my thanks to Michelle, who sorted through my request for fuel oil delivery as we got below 1/4 tank. 18+ yrs with Borderline/Townsend, I’ve never worried about auto delivery, and became concerned as my fuel level hovered below 1/4 tank. Prior calls indicated a delivery would be made within 5 days…after 5 days, a follow-up phone call indicated no delivery was scheduled…giving me another 5 days… I called again…and was relieved to hear Michelle on the line, who…before I gave my info said “is this Nick?” She knew I was approaching 1/8th tank, and as I explained, my other calls indicated that I don’t have a delivery scheduled. She immediately recognized I was closing on 1/8 tank, and before it became a problem, quickly worked with the Townsend delivery team to expedite delivery. Less than 3 hrs later, I had a delivery. Outstanding Customer Service from Michelle on the telephone front line, and kudos to Townsend for their response. I give Michelle 10 stars. Townsend needs more people like her!
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Jon James was very caring and professional, resolved my problem in a very timely manner.
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I recently had a new heating system installed ---- The team ---MARK PETROU and SOK ROEUNG provided SUPERIOR customer service and work quality . They were extremely professional and polite ---- Brian Thayer , as always, was very helpful in the decision making process---- Crystall in scheduling went above and beyond to send me literature on the new system and took extra time to put together an organized and professional packet of information --- and thank you to Matt as well , for coming by to check that all was well ----- THANK YOU TEAM for making a VERY STRESSFUL experience LESS STRESSFUL ! An awesome reminder as to why I have been a Townsend customer for almost 30 YEARS !!
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We turned up your Nordyne Central AC system with cleaning, new air filter, and AC temperature and pressure testing. Everything is good if you are interested in a new central AC system, Townsend has a lot of deals going on including rebates.
Hi Mrs. Tierney, Please let our service team know how your appointment with Tyler was today. Have a great day!
Hi Julie, At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Brian tuned up your Carrier Gas Furnace and the Slant Fin Gas boiler . Cleaned tested and inspected . All set…
Personable and Knowledgeable Electrician!
Good afternoon Greta, It was my pleasure assisting you today. If you happen to have a moment, would you be so kind as to rate my customer service please? Have a wonderful day!
Hello Umbreen! It was a pleasure to speak with you again. Glad I could help!
Hi Alita, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Tuned up Carrier Central AC with cleaning , testing. and fine tuning .
Good morning Mark, It was my pleasure to assist you today. Would you be able to take a moment to rate my customer service? Have a wonderful day!
