Clear information and comparisons provided to make my best decisions
The young man Angel that came to my home was polite and did a very nice job. I live alone and I worry about my heating system running properly, he was efficient and told me all he did to clean the burner. I called to express how nice he was and the lady sent me this survey. Please thank him for being so nice.
As a new customer my experience is limited! My tank is half full so I cannot truthfully comment about price! Manny was exceptionally nice and very helpful!
Brian was very professional and took time to summarize the work done and the next steps in the work process to complete the job. Excellent.
Sarah is great professional, patient, explained everything perfectly, and very attentive
On time, knowledgeable, courteous, thorough, friendly and respectful.
I had a tech come to my house on Wednesday to look at my boiler! He said I need a lot of work and I said ok can we do it now? He said he would have to call his office to see if they had the time for him to stay and complete the work! He said his office would call me right away! No one called and I called back office that evening and left message no response! Thursday I called and spoke to Andy or Andrew told him my story and he said I will get a call back! No call! I called today and a very nice lady said she would have someone call me and again no call! Best part of it was prior to my appointment Leslie from the office sold me a Gold service plan over the phone and raved to me how great the plan and service would be! I have been a general manager in the service industry in residential and commercial for over 25 years and never have I seen service like this! This is my mom’s house which I have to take care of the upkeep for her! Townsend is the company my dad chose for oil delivery and service for his home but he is no longer with us! I sure hope this gets rectified because if it does not real soon there will be hell to pay for this one! Thanks for I don’t know what! Michael Bunick I am only rating because this company put the horse before the cart and sent me this survey!
Everyone here has been so kind and helpful in tough situations. They take such good care of their customers and always goes above and beyond.
It was very pleasant experience he knew exactly what was going on very impressive the experience was just
I have had quality service with many customer service reps and with Larry Bornstein over the 20 years that I have mostly been with Townsend Oil. Larry knows how to put the customer at ease. Patty H.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
It was a pleasure working with you to open your new account. Thank you and we appreciate your business!
Hi Pat , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!