27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews

Rated 4.9 out of 5 stars based on 1876 customer reviews

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Excellent estimator, best price

I had four companies provide estimates to have a heat pump installed to replace our gas boiler. The Townsend estimator, Kevin, was very experienced and knowledgeable and the only one of the four estimators to take all room and window measurements to have the data needed for precisely calculating the size of the system we needed. He was very easy to work with great at answering all my questions. Townsend also had the best price of the three companies that did the type of installation we wanted.

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Positive experience

Brian was an exceptionally thorough tech who worked on multiple challenging problems with our burner.

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Great Service and Fast Response

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Great service, less than satisfied rice

Your new program for services is to high, very costly

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Hand's down, Townsend Oil's best service technician: Dave Eaton!

As a Townsend Oil customer since the early 1980's (!!), I have experienced the complete gamut of service technicians — from the absolute worst, incompetent know-nothings, to some quite experienced and helpful mechanics — for my various oil-fired furnaces. Dave Eaton is far and away the very best; honest, knowledgable, efficient and friendly! Make no mistake: From this day forward I WILL ACCEPT NO OTHER TOWNSEND SERVICE TECHNICIAN THAN DAVE EATON to lay a hand or tool on my current oil-fed pool heating furnace.

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Fantastic support!

I’m terrible at tracking bills in a timely manner why most is done through auto pay monthly. I received a surprising bill for an automatic payment plan I may have inadvertently agreed to without being aware. When I called into inquire I was greeted by the friendliest, most patient kind Angel guide I have ever met through the phone! She not only explained what happened but assured me she could and help but went well beyond just that…she guided me through the best options, took me under her wing and stayed on the phone with me till I received email confirmation and signed documents all in the same call!! I felt like I went from breathing in a breath of fresh air to feeling I had found a life coach/safety net when paying my bill. Now THAT employee should be training every single large service company across the world!!

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Excellent service

Very knowledgeable Courteous Answered all of my questions

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Excellent service!

Every call is same day service. The technicians are polite and professional. Can’t say enough good.

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Great Service

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Excellent customer service

Sara’s was extremely helpful in my decision making regarding oil cap/Service plans in this volatile market. Her product knowledge, thoughtfulness in regards to my heating oil needs and customer service skills make her an excellent asset to the company and to your customer base.

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Great Service

I would recommend Brian Mutascio in a heartbeat cuz not only he knows the job but will also take the time to explain to you step by step everything he does.

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Great all around job

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Excellent service from Brian.

Brian arrived within hours of my call when our two units of A/C had stopped working in a heat wave. He worked efficiently to locate the problem, got them going and gave clear instructions to get us to Monday when the replacement part could be installed to finish the job.

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07/25/22 evening emergency ac service

Kudos to everyone involved!!! The answering service, the scheduler and most especially the service person (Gary I think was his name). The call was made at 8 o’clock Sunday evening and by 930 our AC was up and running!! Thank you all so much for being prompt, efficient, knowledgeable and courteous!!!

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Job Locations

Brian M.

Brian M. Job Checkin

Tuned up system 2000 Model EK-2 heating system, with new oil tune up parts and cleaning. Tested combustion emissions to factory specifications.


Brian M.

Brian M. Job Checkin

Serviced Buderus GB142 gas boiler with new combustion fan assembly to resolve code 3L.


Michelle D.

Michelle D. Job Checkin

It was a pleasure speaking with you and thank you for leaving us a review.


JUDY R.

JUDY R. Job Checkin


Brian M.

Brian M. Job Checkin

Installed circulator and air vents, Recharged expansion tanks, purged all zones. Tested all zones and boiler high limit. Confirmed radiant zone operations.


Michelle D.

Michelle D. Job Checkin

Thank you for choosing Townsend Energy. We are checking in with you to see how we have done as far as servicing you and your family? If you could kindly leave a review based on your experience with us. Thank you again for choosing Townsend Energy.


Brian M.

Brian M. Job Checkin

Serviced oil burner to restore heat and serviced water leak.


Michelle D.

Michelle D. Job Checkin

Good morning Mr. Garside! It was a pleasure to help you today with your account. Thank you for being part of the Townsend Energy Family!


Sarah .

Sarah . Job Checkin

Please review your customer service with Sarah......thank you


Sarah .

Sarah . Job Checkin

Hi Leah - Please review your experience working with Sarah! Thank you!


Michelle D.

Michelle D. Job Checkin

It was a pleasure to speak and help you today. Welcome to the Townsend Family!


Beth R.

Beth R. Job Checkin

Service technician Ben Pederson


Brian M.

Brian M. Job Checkin

Serviced Weil McClain heating system with cleaning and new tune up parts. Serviced water with new air vents.


Sarah .

Sarah . Job Checkin

Please review your customer service call with Sarah....thank you!


Beth R.

Beth R. Job Checkin

Mike Manning - 10/17/22 service call