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We had some issues with our heating system and one of the Townsend Energy technicians, Gary, came out to evaluate our system. He was extremely knowledgeable and friendly. He evaluated our system, ran a diagnostic, replaced a part that had failed, and ordered another part to be replaced. We were working with a time deadline and he expedited the part order, followed up quickly and came out and replaced the part. He also found another issue and repaired it while he was with us. He was very helpful and a pleasure to work with. Gary is an extraordinary representative for your company and someone we would recommend to anyone.
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Brian was very thorough and explained everything so I could understand how it was working. Great report! He did a great job all around.
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Customer service rep Cindy was very helpful and listened and responded to the situation in a positive manner. Excellent service.
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Rep was very patient and informative in explaining ways I could meet my needs.
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I called with a billing question and Maria listened attentively and understood my concerns and removed the charge to my account. We recently had a new furnace installed and she removed a previous charge that we acquired while our problems were being diagnosed. She provided excellent customer service!
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Was very helpful in setting up accounts and reviewing them with me
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Service was great. The Tech was knowledgeable and respectful of the property.
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Beth was great. After accessing my account, I discovered charges I was unaware of. I discussed the circumstances with Beth and she promised to follow through. I was called back a day later with additional information, more assistance and with Beth's thoroughness and diligence, all my issues were resolved. Her customer-friendly manner and her patience are great assets; She listened to learn the background and was still careful to explain the company's point of view with respect to my concerns. ==> Beth Roche is a gem! <==
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The Townsend team recently did an excellent job replacing an aged heating/cooling unit in my sun room. The staff did a very neat and high quality job . I highly recommend Townsend energy!!!
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Serviced your Viessmann natural gas boiler with cleaning and testing of all systems. Boiler is running at optimum efficiency.
Serviced your oil and gas heating systems with cleaning and new tune up parts.
Serviced your heating system with cleaning and new tune up parts. Tested combustion for optimum efficiency.
Serviced American Standard oil heating system with cleaning and new tune up parts.
Serviced heating system with cleaning ,and installed new tune up parts.
Hi Linda, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Brookes T Thank you!
Serviced heating system with new tune up parts and adjusted combustion to manufacture specifications.
Serviced Relief valve , air vent , expansion tank and plumbed in new serviceable extension pipe.
Installed new boiler aquastat and new relay controls. Tested to assure all thermostats activate the correct zones . All set.
Hi , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the recent service that was provided to you by Tech Gary D. Thank you!
Confirmed Rinnai direct vented heater is operating safely. Performed Leak check at all connections from propane tank to Rinnai. Inspected ignition ionization rod, & air filter. Tested for indoor CO. Tested combustion emissions and left report. All set and operating safely.
