27 Cherry Street
Danvers, MA 01923
(800) 888-2888

Local Reviews
for medford, ma

Rated 5.0 out of 5 stars based on 45 customer reviews

Excellent Service

Brian Mutascio was very professional but also friendly. I felt like a had a good friend working on my heating system that knew what he was doing.

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Excellent

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Great service

Found a leak in my oil tank. Contacted Townsend and after that I was breathing easier. From removal to instillation everything went smooth. Never had a single day without heat or hot water! And having Townsend’s tank policy saved me $2000!

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Great service, less than satisfied rice

Your new program for services is to high, very costly

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Outstanding company

Three major projects with Townsend and all have been done in an outstanding manner. Very neat, competitively priced, nice people. No hesitation to recommend them to anyone.

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Professional and efficient!

Jeff Sartorelli was my contact person for my new oil tank. Jeff is a consummate professional: honest, polite and extremely articulate! The four-man crew who swapped out the oil tanks was also highly professional, efficient and very neat. I would recommend Townsend and their people very enthusiastically! 👏👏👏

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Outstanding professionalism!

Jeff is a consummate professional in every way. He came to my house and carefully explained the process and options for replacing my oil tank. Jeff is extremely articulate and well spoken, and he represents your company very well!

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As always, outstanding work!

Tony has been my maintenance guy now for the past three years. I always specifically request him for service. He knows his stuff, he does the job expertly and carefully, and always tells me what he did and why he needed to do it. I have the upmost confidence in Tony! 👍👍👍

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Excellent personality and performance

The last Tech you sent out For a tune up a few days ago forgot to turn the switches back on and Tony noticed right away and turned them back on. I expect there won’t be a charge since it was the error of the last tech you sent.

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Great Service

Had to wrestle with an old steam pipe that did not want to come undone. Doug persisted and got the job done.

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Excellent, highly competent service!

Brian did an excellent job fixing my furnace! He explained what he was doing as he did it. He is clearly a seasoned professional! 👍

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Great service! Always ready to answer my questions.

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Outstanding knowledge, extremely efficient!

Tony is a true professional. He knows his stuff and explains what he is doing and why. The work was done today thoroughly and efficiently!

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Knowledgeable technician!

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Nice job

Happy homeowner

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Job Locations
for medford, ma

Sarah .

Sarah . Job Checkin

Hi Thanh & Yudi, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided.  Thank you!


Brian M.

Brian M. Job Checkin

Installed new Honeywell AM-1 mixing valve and set for 120°. for safe tankless coil temperature operation.


Leslie M.

Leslie M. Job Checkin


Gary D.

Gary D. Job Checkin


Sarah .

Sarah . Job Checkin

Hi Liz, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Sarah .

Sarah . Job Checkin

Hi Whitney, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Sarah .

Sarah . Job Checkin

Hi Lisa, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Beth R.

Beth R. Job Checkin

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!


Beth R.

Beth R. Job Checkin

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!


Sarah .

Sarah . Job Checkin

Hi Deborah, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!


Brian M.

Brian M. Job Checkin

Tuned up Carrier Central AC system with cleaning, and new air filter. The system temperatures, pressures and voltages tested within factory specs.


Beth R.

Beth R. Job Checkin

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!


Heather B.

Heather B. Job Checkin

Good morning. Congrats on your new Granby oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)


Heather B.

Heather B. Job Checkin

Good morning. Congrats on your new oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)


Mac S.

Mac S. Job Checkin

It was a pleasure speaking with you today!  At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today.  Thank you!