Cynthia Barreto was kind, and professional! I am thankful for her efficient and timely help with our Billing Reports. Thank you Cynthia! Excellent job!
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Jon James was very caring and professional, resolved my problem in a very timely manner.
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Beth was wonderful in helping me get back to service with Townsend. Further I so appreciate your patience as there was a delay in my budget payment getting processed.
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Everyone here has been so kind and helpful in tough situations. They take such good care of their customers and always goes above and beyond.
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Tech. Shane was professional, friendly and knew what he was doing. I Would highly recommend him.
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Had to call for refill a couple times. Tank was very low. Hopefully won’t happen anymore.
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Technicians polite, showed up when expected. Customer Service poor. We had to call 2X in order to get information on our bill. All we were or expect is an itemized bill. The cost of the cleaning, the cost of the part, etc. Grouping it into one bill is not good customer service in my option. We been good customers for years and depend on your knowledge. I understand someone finally called back and are giving us a $25. Credit, which in my opinion is not enough but we got some answers. Thank you.
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Talked to Karole in the office about my oil level and the cold snap on 2/3/23. She explained my oil level in my tank was good. Karole said she could fill it in a couple of days. However no sooner did I get off the phone, and my tank was filled. WOW!!!! Amazing !!!! My concerns were met in a timely manner. Thank you Karole and whoever came to fill my tank.
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Sarah exemplifies great customer service! She demonstrates a pleasant demeanor and is knowledgeable in services and billing /accounts payable for Townsend Oil. She’s a tremendous asset for this company!
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It was my pleasure assisting you! If you wouldn't mind taking a moment to review my customer service, I would really appreciate it! Thank you and have a lovely day! Cynthia Barreto
Hi Connie, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Hi Kayla, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jonathan J. Thank you!
Sending on behalf of Nunzio I : Hi Brianna , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of technical service that was provided to you by Nunzio I . Thank you!
Hi Ron , it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J. Thank you!
Hi Ashley, it was a pleasure speaking with you to review your account! We welcome your feedback on how your call was today!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
It was a pure pleasure speaking with you today re: your home heating needs. In advance thank you for the review and being a customer of Townsend Energys.
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
Hi Hilary, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the level of customer service that was provided to you by Jon J. Thank you!
Hi Rebecca, It was a pleasure speaking with you today. At Townsend, we value our customers' feedback and we would greatly appreciate if you could leave a review regarding the service that was provided to you by Jon J. Thank you!
Thank you so much for putting your trust in us for your fuel and service needs. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on your experience with us so far. Welcome to the Townsend Family!
