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Professional. On time for every appointment. On the ball with all paperwork, quotes, and inspections for peemit. No gotchas. Fast to answer questions and thoroughly explaining options. My number one concern was picking quality, and I am REALLY glad I picked Vital to do the job and still the price was reasonable (3ton 16seer). The price to value proposition was the best for all the companies I had quote me. I can't recommend enough.